Paper investigates how employees generate ideas to improve their work processes and tasks following the adoption of a Human Resource Information System (HRIS), focusing on a public sector organization in Kuwait.

Paper discusses the results of an automatic analysis designed to detect the dominant terms in the field of Knowledge Governance and how the use of such processes can be beneficial in the future.

Presentation for the 2017 International Conference on Knowledge Management. This presentation presents some results of a content analysis study that explores the state of implementation of the Resource Description and Access (RDA) standard in authority records.

While explicit knowledge can be to some extent separated from human brain and stored in organizational memory, tacit knowledge cannot be detached from the individuals who possess it, therefore its management cannot rely primarily on technologies. This calls for knowledge-worker centered approach. Individuals with different cognitive styles process information differently and use a variety of reasoning patterns for decision making and building their personal knowledge bases. The paper overviews the potential applications of the construct of cognitive style to managerial practice in knowledge intensive organizations. It also presents a model that can help visualize the relationships between different cognitive styles and knowledge management processes. The model also demonstrates how such cognitive dimensions manifest themselves at different stages of KM cycle.

Cyber addiction refers to the excessive use of internet and cyber application leading to adverse outcomes such as stress, distractions, reduced motivation levels, and challenges in task orientation. Uncontrolled consumption of the internet leads to information overload that impact productivity and workplace performance (Griffiths, 2010). In such cases, the ubiquitous availability of information can lead to IT-related stress where users derive a reduced sense of satisfaction (Diomidous et al. 2016). People who frequently access the internet can experience various issues, which encompass anxiety, depression, and self-image challenges. Physically, affected individuals experience disrupted sleep patterns, irritability and high levels of fatigue. Social networking sites increase the risk of addiction and online dependency, aspects associated with low levels of productivity (Hoq, 2014). As illustrated in fig 1, the paper hypothesizes that there is a direct relationship between information overload and workplace performance and job satisfaction. The assumption is that cyber addiction worsens the problem of information overload, which in return, impacts information behavior and use and workplace/job performance (Riaz & Qureshi, 2019). The study addresses the following research questions: What is the impact of cyber addiction on workplace performance? What are the relationships between cyber addiction, information workload and information behavior and …

The new coronavirus COVID-19 pandemic forced the population to adapt routines, create new habits and adapt to the new reality. A significant change resulting from social isolation was the way that consumers began to seek the provision of services and purchase of products. What was previously done predominantly in physical stores, started to be carried out by digital channels, according to the customers' preference. Because it provides essential services, Companhia Águas de Joinville (CAJ) also needed to adapt, creating conditions for digital service for 100% of customer demands. However, the simple availability does not mean immediate adhesion by the population, as customers have their preferences. This article intends to demonstrate how the migration of face-to-face service to other channels in Basic Sanitation behaved in Joinville and what the consumer preferred during the quarantine.

Paper analyzes the potential impact of digital transformation when applied by managers, focusing on information technology professionals at a Florianópolis company.

Paper reviews the impact of the implementation of the Organic Leadership Education program at the company Companhia Águas de Joinville.

Presented at the 2017 International Conference on Knowledge Management during the panel session on Big Data, Ethics and Public Engagement. This presentation discusses crowdsourcing information science frameworks.

Trauma, and its associated effects, can be conceptualized as a period of information uncertainty. The natural psychological response to trauma is a period of post-traumatic stress. Trauma occurs when an existing knowledge base has been challenged. Any event that challenges important components of an individual’s assumptive world is said to be traumatic. This post-traumatic period is akin to many theories and concepts in information science including uncertainty reduction, Everyday Life Information Seeking, Sensemaking Theory, Making Meaning and Anomalous States of Knowledge. One possible outcome after the post- traumatic period is post-traumatic growth. Researchers agree post-traumatic growth primarily occurs across one or more of the following domains: personal strength, new possibilities, relating to others, appreciation of life and spiritual change. That is, people affected by trauma tend to grow when they find new or additional paths of information certainty.

The iMapping technique is a visual knowledge mapping approach that is based on deep zooming and nesting and that unites the essential benefits of virtual whiteboards, mind maps and concept maps. To achieve that, it breaks the physical page metaphor and introduces an infinitely zoomable, nested canvas, to create large scalable knowledge spaces. It has been originally developed and scientifically evaluated in the context of personal knowledge management only. Infinity Maps is the state-of-the art successor of the iMapping Tool: A cloud based visual knowledge and productivity platform. It not only fully implements the visual iMapping approach but takes it to the next level, by adding real-time collaboration and sharing functionality – thus also adding the benefit of wikis. This has enabled knowledge workers to create shared knowledge spaces with hitherto unseen depth. Nested Maps with thousands of individual cards, 10 and more levels of hierarchy and zoom-factors of one to several thousand are normal. With this paper, we want to introduce Infinity Maps to the knowledge management community and showcase some real-life examples of visual Knowledge Management, from personal research over teaching and learning to corporate knowledge management.

The current study investigated the influence of information technology support on knowledge management process of nurses in patient care. Recent concerns about the issue of nursing care delivery have accentuated the need for more improved health services. The importance of knowledge management in improving performance has been strongly highlighted in existing literature. Paucity of studies exist in information technology-based knowledge management of nurses in Nigeria. A quantitative approach comprising of a descriptive survey design was used. Proportionate stratified sampling was used to select registered nurses from the teaching hospitals under study. Only registered nurses on duty were included in the study and sample size consisted of 320 registered nurses. SPSS version 22 and AMOS was used analyze the collected data. The structural models were developed to test the hypothesized relationships. The researchers adhered to the principles of trustworthiness and ethical principles. The results affirmed that information technology support influences knowledge management process in nursing care roles. Based on the findings, information technology is required to promote knowledge management process coupled with appropriate coordination to develop a knowledge-friendly environment for nurses. In view of the emergence of the knowledge-based society and increased demands for quality healthcare by patients, the usage of …

Paper considers how organizational characteristics, knowledge management, and innovation capacity are influenced by information technology and how this impact may increase a company's organizational effectiveness.

Presentation for the 2017 International Conference on Knowledge Management. This presentation explores the problem of information overload in terms of how knowledge managers perceive, react, and respond to information overload events.

This paper studies how high school students experience information overload, as well as their specific physical, emotional, and mental reactions.

The goal of this study is to explore how information is currently organized in digital cultural heritage collections in Arabian Gulf countries. it focused on Alqabas – a Kuwaiti institution with a strong reputation of early adopter of digital archiving and developer of major digital collections in Arab Gulf counties, accumulated experience in knowledge management. The mixed-methods study combined semi-structured interview of the Alqabas archive manager and in-depth content analysis of a sample of metadata records that represent items in Alqabas digital collections for accuracy, completeness, consistency, use of knowledge organization systems. The study reveals high metadata quality overall but lack of consistency for many metadata fields, explained in part by the absence of metadata creation guidelines and professional training for metadata creators. This indicates potential barriers to metadata interoperability in an aggregated environment for future projects similar to DPLA or Europeana.

The 17th International Conference on Knowledge Management was held in the historic city of Potsdam, Germany. Since the conference was among the first post-pandemic face to face conferences, the overall theme of the 17th edition of the ICKM conference rightly focused on “Knowledge, Uncertainty and Risks: From individual to global scale” at different levels of analysis and agency. This presentation provides an overview of the host institution, The Information Sciences Department, University of Applied Sciences Potsdam, Germany.

This paper aims to identify the role of innovation in the process of internationalization of the exporting companies of southern Santa Catarina state.

This paper aims to compile organizational innovation management indicators of papers that included some empirical step in the research and were published in the last 5 years (2015-2019). Based on PRISMA protocol, a systematic review was conducted and 356 indicators were extracted. They were categorized in 11 dimensions, following Dziallas & Blind (2019) previous literature research. The results make it possible to update the studies of innovation indicators at the organizational-level, filling an existing time gap in the research field. As for future research, we recommend the unification of similar indicators, the establishment of objective criteria for indicators categorization, and the development of an innovation indicator framework containing relevant indicators based on scholars’ and practitioners’ opinions, their description and measurement/evaluation methods.

This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process.

The Customer Development process, widely used by startups, is designed with the aim that, at the end of a process of development of an innovation, the customer can see the maximum value in the product. But there are few studies on the application of this methodology in mature companies. The aim of this study was to assess whether it is indeed possible to apply the Customer Development process in a mature firm. This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process. This paper is a case study and applied research, so it is not possible to make generalizations. In addition, this article considered interviews with only two individuals from the company, which may have limited results.

This paper discusses the development of Innovation Structure Framework, which promotes the understanding of internal organizational processes that cause the necessary state of crisis for the creation, implementation, and acceptance of innovation.

Theses and dissertations, as a means to accumulate concepts, innovations, and implementations, are the main building blocks of the creative learning organization. In this research, we focus on a digital media-oriented graduate program in Architecture, where young researchers often derive their theses from various disciplines and encounter difficulties when exploring unfamiliar research areas. The aim of this paper is to provide a new way to explore the thematic map of knowledge generated in theses. The study proposes a bibliometric analysis method with a visualizing workflow embedded with focus+context visualization to support wayfinding in theses networks. In this study, we extracted terms from 95 design research theses across 2002 to 2022 in an applied knowledge base of a creative institution, and conducted automated data pre-processing to apply the co-occurrence analysis for thematic clusters. We present a framework around 3 abstract processes to design the interactive visualization for exploring multivariate information based on top-down and bottom-up perspectives. The results reveal that digital media-oriented theses papers cover 3 main topics and highlight the shifting pattern of the research interest. The integrated workflow can be applied to different academic works, such as syllabus, and projects, given the possibility to expand the knowledge and explore …

Presented at the 2017 International Conference on Knowledge Management. This presentation describes the traditional scientific information analysis (SIA) workflow and proposes an integration-based conceptual framework for the National Science Library at the Chinese Academy of Sciences.