21st Century Challenges: Performance Budgeting Could Help Promote Necessary Reexamination (open access)

21st Century Challenges: Performance Budgeting Could Help Promote Necessary Reexamination

Testimony issued by the Government Accountability Office with an abstract that begins "As part of its work to improve the management and performance of the federal government, GAO monitors progress and continuing challenges in performance budgeting and the Administration's related initiatives, such as the Program Assessment Rating Tool (PART). In light of the nation's long-term fiscal imbalance and other emerging 21st century challenges, we have also reported that performance budgeting can help facilitate a needed reexamination of what the federal government does, how it does it, who does it, and how it is financed in the future. GAO remains committed to working with Congress and the Administration to help address these important and complex issues."
Date: June 14, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Administrative Expenditures and Federal Matching Rates of Selected Support Programs (open access)

Administrative Expenditures and Federal Matching Rates of Selected Support Programs

Correspondence issued by the Government Accountability Office with an abstract that begins "The federal government spends billions of dollars annually for programs that help low-income families and other individuals. A significant portion of these funds cover administrative costs rather than direct benefits and services. To provide information on how these administrative costs compare across programs and the federal government's role in funding these programs' administrative costs, we examined (1) total funding and the amounts and types of administrative expenditures for selected programs and (2) the federal matching rates for these administrative expenditures."
Date: June 30, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Afghanistan Security: Efforts to Establish Army and Police Have Made Progress, but Future Plans Need to Be Better Defined (open access)

Afghanistan Security: Efforts to Establish Army and Police Have Made Progress, but Future Plans Need to Be Better Defined

A letter report issued by the Government Accountability Office with an abstract that begins "After more than two decades of war, Afghanistan had no army or functioning police and, before September 11, 2001, was a haven for international terrorists. In April 2002, the United States and several other nations agreed to reform the five pillars of Afghanistan's security sector--creating an Afghan army, reconstituting the police force, establishing a working judiciary, combating illicit narcotics, and demobilizing the Afghan militias. As the leader for the army pillar, the United States has provided about $3.3 billion. For the German-led effort to reconstitute the Afghan police, the United States has provided over $800 million. We examined the progress made, and limitations faced, in developing the army and police forces. We also identified challenges that must be addressed to complete and sustain these forces."
Date: June 30, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Air Traffic Operations: The Federal Aviation Administration Needs to Address Major Air Traffic Operating Cost Control Changes (open access)

Air Traffic Operations: The Federal Aviation Administration Needs to Address Major Air Traffic Operating Cost Control Changes

A letter report issued by the Government Accountability Office with an abstract that begins "Dating back to 1997, numerous reports have highlighted the need for the Federal Aviation Administration (FAA) to better control the growth in its Air Traffic Services operating costs, which account for about $6.5 billion or over 80 percent of FAA's total annual operating costs. In February 2004, FAA established the Air Traffic Organization (ATO) to take over its entire Air Traffic operations and established cost control as a major focus. GAO was asked to determine: (1) What is ATO's financial outlook for its operations? (2) To what extent is ATO taking actions to control its operating costs? (3) What are some options ATO should consider in developing its cost control strategy?"
Date: June 23, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Amtrak: Management and Accountability Issues Contribute to Unprofitability of Food and Beverage Service (open access)

Amtrak: Management and Accountability Issues Contribute to Unprofitability of Food and Beverage Service

Testimony issued by the Government Accountability Office with an abstract that begins "Amtrak has provided food and beverage service on its trains since it began operations in 1971. Amtrak has struggled since its inception to earn sufficient revenues and depends heavily on federal subsidies to remain solvent. While a small part of Amtrak's overall expenditures, Amtrak's food and beverage service illustrates concerns in Amtrak's overall cost containment, management and accountability issues. This testimony is based on GAO's work on Amtrak's management and performance as well as additional information gained from Amtrak and other transportation providers. This testimony focuses on (1) the provisions written into Amtrak's contract with Gate Gourmet to control costs, (2) the types of management controls Amtrak exercises to prevent overpayments, and (3) the information Amtrak collects and uses to monitor the service and to report to stakeholders such as its Board of Directors."
Date: June 9, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Armed Forces Institute of Pathology: Business Plan's Implementation Is Unlikely to Achieve Expected Financial Benefits and Could Reduce Civilian Role (open access)

Armed Forces Institute of Pathology: Business Plan's Implementation Is Unlikely to Achieve Expected Financial Benefits and Could Reduce Civilian Role

A letter report issued by the Government Accountability Office with an abstract that begins "DOD has raised concerns about certain business practices of the Armed Forces Institute of Pathology (AFIP), including its role in civilian medicine. In response, AFIP implemented changes and drafted a business plan. On May 13, 2005, DOD recommended closing AFIP as part of the Base Realignment and Closure process. The Senate Committee on Armed Services, in a report accompanying the Ronald W. Reagan National Defense Authorization Act for Fiscal Year 2005, directed that GAO study AFIP's business plan. GAO (1) described the business plan's key initiatives and projected financial benefits, (2) evaluated the business plan's potential to improve internal controls and achieve financial benefits, and (3) assessed the likely impact of the business plan on the role of AFIP in military and civilian medicine. GAO reviewed the major assumptions and analyses for developing the plan and interviewed AFIP and DOD officials, and members of the civilian medical community."
Date: June 30, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Army Depot Maintenance: Ineffective Oversight of Depot Maintenance Operations and System Implementation Efforts (open access)

Army Depot Maintenance: Ineffective Oversight of Depot Maintenance Operations and System Implementation Efforts

A letter report issued by the Government Accountability Office with an abstract that begins "The Army depot maintenance activity group received about $2.6 billion of orders in fiscal year 2004 to repair helicopters, combat vehicles, and air defense systems. To perform this work, the group operates under the working capital fund concept, where customers are to be charged the anticipated costs of providing goods and services to them. GAO was asked to determine (1) if prices charged by the group have increased and, if so, why; (2) how the group allocates gains or losses incurred at the individual depot level; and (3) if the group exceeded its allowable carryover ceilings and the reasons for exceeding the ceilings. GAO was also asked to determine if the Army encountered problems implementing a new system, the Logistics Modernization Program (LMP), at the Tobyhanna Army Depot."
Date: June 30, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Capitol Visitor Center: Effective Schedule Management and Updated Cost Information Are Needed (open access)

Capitol Visitor Center: Effective Schedule Management and Updated Cost Information Are Needed

Testimony issued by the Government Accountability Office with an abstract that begins "This testimony discusses the Architect of the Capitol's (AOC) progress in achieving selected project milestones and in managing the project's schedule since Congress's May 17 hearing on the project. We will also discuss the project's costs and funding, including the potential impact of schedule-related issues on the project's costs. Our observations today are based on our review of schedules and financial reports for the CVC project and related records maintained by AOC and its construction management contractor, Gilbane Building Company; our observations on the progress of work at the CVC construction site; and our discussions with CVC project staff, including AOC, its construction management contractor, and representatives of an AOC schedule consultant, McDonough Bolyard Peck (MBP). We did not perform an audit; rather we performed our work to assist Congress in conducting its oversight activities."
Date: June 14, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Chemical Regulation: Options Exist to Improve EPA's Ability to Assess Health Risks and Manage Its Chemical Review Program (open access)

Chemical Regulation: Options Exist to Improve EPA's Ability to Assess Health Risks and Manage Its Chemical Review Program

A letter report issued by the Government Accountability Office with an abstract that begins "Chemicals play an important role in everyday life, but some may be harmful to human health and the environment. Chemicals are used to produce items widely used throughout society, including consumer products such as cleansers, paints, plastics, and fuels, as well as industrial solvents and additives. However, some chemicals, such as lead and mercury, are highly toxic at certain doses and need to be regulated because of health and safety concerns. In 1976, the Congress passed the Toxic Substances Control Act (TSCA) to authorize the Environmental Protection Agency (EPA) to control chemicals that pose an unreasonable risk to human health or the environment. GAO reviewed EPA's efforts to (1) control the risks of new chemicals not yet in commerce, (2) assess the risks of existing chemicals used in commerce, and (3) publicly disclose information provided by chemical companies under TSCA."
Date: June 13, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Child Care: Additional Information Is Needed on Working Families Receiving Subsidies (open access)

Child Care: Additional Information Is Needed on Working Families Receiving Subsidies

A letter report issued by the Government Accountability Office with an abstract that begins "Since the Congress enacted welfare reform legislation in 1996, child care assistance has served as a key support for work efforts among low-income families. Researchers have found that reliable, high-quality child care is critical to sustaining parents' ability to work, while safeguarding their children's health and intellectual development. States have flexibility in determining which low-income families are provided child care subsidies funded by the Child Care and Development Fund (CCDF), Temporary Assistance for Needy Families (TANF), and related state resources. States must balance the funds available for subsidies with the number of families who want subsidized child care. In doing so, states may find it necessary to change child care policies that affect program access or the amount of subsidy that eligible families receive. As Congress considers reauthorizing CCDF and TANF, we updated our previous report "Child Care: Recent State Policy Changes Affecting the Availability of Assistance for Low-Income Families" by providing current information on (1) the choices states have made for providing child care assistance to (a) TANF families, (b) families transitioning off TANF, and (c) other lowincome families; (2) the extent to which states …
Date: June 29, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Child Welfare: Better Data and Evaluations Could Improve Processes and Programs for Adopting Children with Special Needs (open access)

Child Welfare: Better Data and Evaluations Could Improve Processes and Programs for Adopting Children with Special Needs

A letter report issued by the Government Accountability Office with an abstract that begins "On September 30, 2002, the most recent date for which Department of Health and Human Services (HHS) data were available, about 126,000 foster children were waiting to be adopted. Estimates suggest that a significant portion of these children had one or more special needs, such as a medical condition or membership in a minority group, that may discourage or delay their adoption. Federal support in the form of adoption subsidies and incentive payments to states is available to promote special needs adoption. This report (1) identifies the major challenges to placing and keeping special needs children in adoptive homes, (2) examines what states and HHS have done to facilitate special needs adoptions, and (3) assesses how well the Adoption Assistance Program and the Adoption Incentives Program have worked to facilitate special needs adoptions, and determines if changes might be needed."
Date: June 13, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Coast Guard: Preliminary Observations on the Condition of Deepwater Legacy Assets and Acquisition Management Challenges (open access)

Coast Guard: Preliminary Observations on the Condition of Deepwater Legacy Assets and Acquisition Management Challenges

Testimony issued by the Government Accountability Office with an abstract that begins "In 2002, the Coast Guard began a multiyear, $19 billion to $24 billion acquisition program to replace or modernize its fleet of deepwater aircraft and cutters, so called because they are capable of operating many miles off the coast. For several years now, the Coast Guard has been warning that the existing fleet--especially cutters--was failing at an unsustainable rate, and it began studying options for replacing or modernizing the fleet more rapidly. Faster replacement is designed to avoid some of the costs that might be involved in keeping aging assets running for longer periods. This testimony, which is based both on current and past GAO work, addresses several issues related to these considerations: (1) changes in the condition of deepwater legacy assets during fiscal years 2000 through 2004; (2) actions the Coast Guard has taken to maintain and upgrade deepwater legacy assets; and (3) management challenges the Coast Guard faces in acquiring new assets, especially if a more aggressive schedule is adopted."
Date: June 21, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Combating Nuclear Smuggling: Efforts to Deploy Radiation Detection Equipment in the United States and in Other Countries (open access)

Combating Nuclear Smuggling: Efforts to Deploy Radiation Detection Equipment in the United States and in Other Countries

Testimony issued by the Government Accountability Office with an abstract that begins "According to the International Atomic Energy Agency, between 1993 and 2004, there were 650 confirmed cases of illicit trafficking in nuclear and radiological materials worldwide. A significant number of the cases involved material that could be used to produce either a nuclear weapon or a device that uses conventional explosives with radioactive material (known as a "dirty bomb"). Over the past decade, the United States has become increasingly concerned about the danger that unsecured weapons-usable nuclear material could fall into the hands of terrorists or countries of concern. In the aftermath of September 11, 2001, there is heightened concern that terrorists may try to smuggle nuclear materials or a nuclear weapon into the United States. This testimony summarizes the results of our previous reports on various U.S. efforts to combat nuclear smuggling both in the United States and abroad. Specifically, this testimony discusses (1) the different U.S. federal agencies tasked with installing radiation detection equipment both domestically and in other countries, (2) problems with coordination among these agencies and programs, and (3) the effectiveness of radiation detection equipment deployed in the United States and other countries."
Date: June 21, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Commercial Aviation: Preliminary Observations on Legacy Airlines' Financial Condition, Bankruptcy, and Pension Issues (open access)

Commercial Aviation: Preliminary Observations on Legacy Airlines' Financial Condition, Bankruptcy, and Pension Issues

Testimony issued by the Government Accountability Office with an abstract that begins "Since 2001, the U.S. airline industry has confronted unprecedented financial losses. Two of the nation's largest airlines--United Airlines and US Airways--went into bankruptcy, terminating their pension plans and passing the unfunded liability to the Pension Benefit Guaranty Corporation (PBGC). PBGC's unfunded liability was $9.6 billion; plan participants lost $5.2 billion in benefits. Considerable debate has ensued over airlines' use of bankruptcy protection as a means to continue operations, often for years. Many in the industry and elsewhere have maintained that airlines' use of this approach is harmful to the industry, in that it allows inefficient carriers to reduce ticket prices below those of their competitors. This debate has received even sharper focus with pension defaults. Critics argue that by not having to meet their pension obligations, airlines in bankruptcy have an advantage that may encourage other companies to take the same approach. GAO's testimony presents preliminary observations in three areas: (1) the continued financial difficulties faced by legacy airlines, (2) the effect of bankruptcy on the industry and competitors, and (3) the effect of airline pension underfunding on employees, retirees, airlines, and the PBGC."
Date: June 22, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Conversions of Selected Employees from Noncareer to Career Positions at Departments and Certain Agencies (open access)

Conversions of Selected Employees from Noncareer to Career Positions at Departments and Certain Agencies

Correspondence issued by the Government Accountability Office with an abstract that begins "According to the Office of Personnel Management (OPM), a "conversion" occurs whenever an employee changes from one personnel "status" or "service" to another without a break in federal government service of more than 3 days. There are many kinds of conversions. This report focuses on one type of conversion, i.e., employees converting from noncareer to career positions. Conversions of individuals from noncareer to career positions must conform to applicable regulations and qualification requirements. As requested, we are providing Congress with information on the number of employees who were converted from noncareer to career positions during the 32-month period from May 1, 2001, through December 31, 2003, as reported to us by 41 departments and agencies. The types of positions this letter covers and a definition of each, along with the criteria we used to select the 41 departments and agencies, are listed in the scope and methodology section. As agreed with Congress, we will report at a later date on conversions reported by departments and selected agencies from May 1, 2001, through April 30, 2005. That report will discuss (1) the number of all conversions occurring during that …
Date: June 9, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Cooperative Threat Reduction: DOD Has Improved Its Management and Internal Controls, but Challenges Remain (open access)

Cooperative Threat Reduction: DOD Has Improved Its Management and Internal Controls, but Challenges Remain

A letter report issued by the Government Accountability Office with an abstract that begins "Section 3611 of the National Defense Authorization Act for Fiscal Year 2004 mandates that GAO assess the Department of Defense's (DOD) internal controls for the Cooperative Threat Reduction (CTR) program and their effect on the program's execution. In addressing the mandate, we assessed DOD's management and internal controls over implementing CTR projects since 2003 by using the control standards for the federal government as criteria. In response to the mandate, we focused on those management and internal control areas considered most relevant to CTR project implementation: (1) building a management structure, (2) risk assessments, (3) performance measures, (4) program reviews, (5) communications, and (6) project monitoring. The Congress also mandated that GAO describe the status of DOD's implementation of legislative mandates covering the CTR program."
Date: June 30, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Courthouse Construction: Information on Project Cost and Size Changes Would Help to Enhance Oversight (open access)

Courthouse Construction: Information on Project Cost and Size Changes Would Help to Enhance Oversight

A letter report issued by the Government Accountability Office with an abstract that begins "The General Services Administration (GSA) and the federal judiciary are in the midst of a multibillion-dollar courthouse construction initiative aimed at addressing the housing needs of federal district courts and related agencies. From fiscal year 1993 through fiscal year 2005, Congress appropriated approximately $4.5 billion for 78 courthouse construction projects. GAO (1) compared estimated and actual costs for recently completed courthouse projects and determined what information GSA provided to Congress on changes to proposed courthouse projects, (2) identified factors that contributed to differences between the estimated and actual costs of seven projects selected for detailed review, and (3) identified strategies that were used to help control the costs of the seven selected projects."
Date: June 30, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Courthouse Construction: Overview of Previous and Ongoing Work (open access)

Courthouse Construction: Overview of Previous and Ongoing Work

Testimony issued by the Government Accountability Office with an abstract that begins "Over the last 20 years, GAO has compiled a large body of work on courthouse construction and federal real property. The General Services Administration (GSA) owns federal courthouses and funds related expenses from its Federal Buildings Fund (FBF)--a revolving fund used to finance GSA real property services, including the construction and maintenance of federal facilities under GSA control. The judiciary pays rent to GSA for the use of these courthouses, and the proportion of the judiciary's budget that goes to rent has increased as its space requirements have grown. In December 2004, the judiciary requested a $483 million permanent, annual exemption from rent payments to GSA to address budget shortfalls. In this testimony, GAO (1) summarizes its previous work on courthouse construction and (2) provides information on FBF and GAO's ongoing work on the federal judiciary's request for a permanent, annual rent exemption of $483 million from rent to GSA."
Date: June 21, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Data Quality: Improvements to Count Correction Efforts Could Produce More Accurate Census Data (open access)

Data Quality: Improvements to Count Correction Efforts Could Produce More Accurate Census Data

A letter report issued by the Government Accountability Office with an abstract that begins "The U.S. Census Bureau (Bureau) conducted the Count Question Resolution (CQR) program to correct errors in the count of housing units as well as dormitories and other group living facilities known as group quarters. GAO was asked to assess whether CQR was consistently implemented across the country, paying particular attention to whether the Bureau identified census errors that could have been caused by more systemic problems. GAO also evaluated how well the Bureau transitioned to CQR from an earlier quality assurance program called Full Count Review."
Date: June 20, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Defense Acquisitions: Incentives and Pressures That Drive Problems Affecting Satellite and Related Acquisitions (open access)

Defense Acquisitions: Incentives and Pressures That Drive Problems Affecting Satellite and Related Acquisitions

Correspondence issued by the Government Accountability Office with an abstract that begins "In fiscal year 2006, the Department of Defense (DOD) expects to spend more than $23 billion to develop, acquire, and operate satellites and other space-related systems. These systems are becoming increasingly critical to every facet of military operations as well as the U.S. economy and homeland security. Satellite systems collect information on the capabilities and intentions of potential adversaries. They enable U.S. military forces to be warned of missile attacks and to communicate and navigate while avoiding hostile actions. They provide information that allows forces to precisely attack targets in ways that minimize collateral damage and loss of life. DOD's satellites also enable global communications; television broadcasts; weather forecasting; disaster planning; navigation of ships, planes, trucks, and cars; and synchronization of computers, communications, and electric power grids. DOD's introduction of these desirable capabilities over time has not come without difficulties. Space system acquisitions have experienced problems over the past several decades that have driven up costs by hundreds of millions, even billions of dollars, stretched schedules by years, and increased performance risks. In some cases, capabilities have not been delivered to the warfighter after decades of development. As …
Date: June 23, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library
Defense Acquisitions: Resolving Development Risks in the Army's Networked Communications Capabilities Is Key to Fielding Future Force (open access)

Defense Acquisitions: Resolving Development Risks in the Army's Networked Communications Capabilities Is Key to Fielding Future Force

A letter report issued by the Government Accountability Office with an abstract that begins "The Army has embarked on a major transformation of its force. Central to this transformation is the Future Combat Systems (FCS), a $108 billion effort to provide warfighters with the vehicles, weapons, and communications needed to identify and respond to threats with speed, precision, and lethality. Establishing reliable, robust communications and networking capabilities is key to FCS's success. Each of the systems integral to the FCS communications network--the Joint Tactical Radio System (JTRS), the Warfighter Information Network-Tactical (WIN-T), and the System of Systems Common Operating Environment (SOSCOE)--rely on significant advances in current technologies and must be fully integrated to realize FCS. Given the complexity and costs of this undertaking, GAO was asked to review each of these key development efforts to identify any risks that may jeopardize the successful fielding of FCS."
Date: June 15, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Defense Infrastructure: Issues Need to Be Addressed in Managing and Funding Base Operations and Facilities Support (open access)

Defense Infrastructure: Issues Need to Be Addressed in Managing and Funding Base Operations and Facilities Support

A letter report issued by the Government Accountability Office with an abstract that begins "Concerns have surfaced in Congress and various media regarding the adequacy of funding for base operations support (BOS) functions of military installations as well as the quality and level of support being provided. As requested, this report addresses (1) the historical funding trends for BOS as contrasted with funding for facilities sustainment, restoration and modernization (S/RM); (2) how effectively the Department of Defense (DOD) and the military services have been able to forecast BOS requirements and funding needs; and (3) how the Army's and Navy's reorganizations for managing installations have affected support services, and whether the Air Force and Marine Corps could benefit from similar reorganizations."
Date: June 15, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Defense Technology Development: Management Process Can Be Strengthened for New Technology Transition Programs (open access)

Defense Technology Development: Management Process Can Be Strengthened for New Technology Transition Programs

A letter report issued by the Government Accountability Office with an abstract that begins "The Department of Defense (DOD) and Congress both recognize that Defense technology innovations sometimes move too slowly from the lab to the field. Three new programs have been recently created in DOD to help speed and enhance the transition of new technologies. A report accompanying the fiscal year 2003 National Defense Authorization Act required GAO to review two of these programs--the Technology Transition Initiative (TTI) and Defense Acquisition Challenge Program (DACP). The first is designed to speed transition of technologies from DOD labs to acquisition programs and the second is designed to introduce cost-saving technologies from inside and outside DOD. We were also asked to review the Quick Reaction Fund, which is focused on rapidly field testing promising new technology prototypes. We assessed the impact the programs had on technology transition and the programs' selection, management and oversight, and assessment practices."
Date: June 17, 2005
Creator: United States. Government Accountability Office.
Object Type: Report
System: The UNT Digital Library
Defense Transportation: DOD Has Adequately Addressed Congressional Concerns Regarding the Cost of Implementing the New Personal Property Program Initiatives (open access)

Defense Transportation: DOD Has Adequately Addressed Congressional Concerns Regarding the Cost of Implementing the New Personal Property Program Initiatives

Correspondence issued by the Government Accountability Office with an abstract that begins "Military personnel and their families can expect to relocate many times during a servicemember's career. As the moving industry's single largest customer, the Department of Defense (DOD) spends more than $1.7 billion annually for its personal property program, which provides household goods transportation and storage services for military personnel and their families when they relocate. The program manages more than 600,000 personal property shipments each year. For more than 10 years, DOD has been pursuing various initiatives for improving the quality of its personal property program. In June 2002, the U.S. Transportation Command completed an extensive study that compared the features of the current personal property program with three pilot programs that tested alternative approaches for improving the current program. In November 2002, DOD issued a report to Congress that included three recommended program improvement initiatives resulting from this study and estimated that an additional 13 percent increase over current program costs would be required to implement two of these initiatives. In April 2003, we reported on the pilot program evaluation and stated that the recommendations contained in DOD's November 2002 report offered solutions to long-standing problems in …
Date: June 9, 2005
Creator: United States. Government Accountability Office.
Object Type: Text
System: The UNT Digital Library