Successful organizations are continuously looking for better ways to improve efficiency. Knowledge management (KM) in institutions is essentially based on an understanding of knowledge creation and knowledge transfer. At Tarrant County College, we are currently developing a District-wide knowledge management (KM) program. This KM process is implemented via micro pilot projects and processes; and an analysis of current technology, structure, and culture. We carefully try to anticipate challenges we will encounter as the project is executed (geographical distance during a pandemic, cultural barriers, dealing with tacit knowledge…). Next, we carefully begin to create a road map for the KM process including: Establishing objectives, preparing culture change, creating a high-level process, identifying KM/communication/knowledge dissemination gaps, selecting appropriate technology, and deciphering the current status of KM throughout the District. Then, we attempt to implement our KM process via micro pilot projects. We will soon develop methods for evaluating our KM workflow. Our initial results suggest Laserfiche might be able to host 70% of or data and information, however other tools such as ITSM, Microsoft TEAMS, Team Dynamics… will also be needed to host data and information.

The unquestionable demand for data generation and consumption in organizations in this century prompt an increasingly notion of data as a valuable asset, provoking the urgency for reliable analysis and reporting of complex data assets towards a critical business decision making process. Computing languages like SQL, Sequential Query Language, Data Mining and Warehouse, and data visualization tools are some examples of how information technology is being applied to the problem solving strategy related to data governance and management. The objective of this article is to provide an overall framework for effective data governance, through the examination of the hierarchy data-wisdom, that can be applied to business processes improvement and business intelligence approaches. Its purpose is to present roadmaps that will lead to superior management decisions impacting the pipeline and the relationship between leaders, staffs, stakeholders, and the corporate governance in terms of data processing and consumption. This literature review work presents the argument that effective use of information technologies, the consolidation of a learning culture, and the fostering of a technological framework that is insightful and enabler of a responsible and steward data management process have decisive impact in the business processes operations and strategies in which leadership plays a …

This paper describes an on-going research project examining currently used processes in both hospitals and EHR vendor companies for identifying, prioritizing, and mitigating electronic health record (EHR) software issues, and usability issues, that may compromise patient safety as they arise in the implemented or legacy EHR system. This on-going project includes 3 interviews with CMIOs at hospitals and 3 interviews with EHR vendors. Next steps include surveying both groups. The project can be considered as part of a learning health system (LHS) approach in that it seeks to identify best practices in terms of the process for addressing these EHR issues. The LHS approach seeks to improve long term outcomes in health care by identifying optimal delivery processes and to do so in a systematic, rather than a haphazard way. (Friedman & Rigby, 2013).

The new coronavirus COVID-19 pandemic forced the population to adapt routines, create new habits and adapt to the new reality. A significant change resulting from social isolation was the way that consumers began to seek the provision of services and purchase of products. What was previously done predominantly in physical stores, started to be carried out by digital channels, according to the customers' preference. Because it provides essential services, Companhia Águas de Joinville (CAJ) also needed to adapt, creating conditions for digital service for 100% of customer demands. However, the simple availability does not mean immediate adhesion by the population, as customers have their preferences. This article intends to demonstrate how the migration of face-to-face service to other channels in Basic Sanitation behaved in Joinville and what the consumer preferred during the quarantine.

This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process.

Despite continued improvements to HIV/AIDS treatment and awareness, HIV transmission rates remain high among men who have sex with men (MSM). Online consumer health information targeting high risk MSM through social media and geosocial networking (GSN) apps have shown to be successful HIV intervention strategies. This review article addresses (1) the efficacy and acceptance of delivering consumer health information about pre-exposure prophylaxis (PrEP) and HIV prevention through GSN apps, (2) the impact of online and social media communities in the discussion and delivery of information about PrEP and HIV interventions, and (3) on-going and possible future research and the role of information professionals.

Corporate universities make up a strategic umbrella for developing the organizational ecosystem with a high impact on business goals. A mature organization in educational activities necessarily creates lasting and sustainable mechanisms for human and organizational development. Thus, we sought to identify the maturity level of a corporate education system and the necessary actions for its evolution based on the Kraemer model (2018).

Wisdom is defined as “a uniquely human quality demonstrated through an ability to apply self-insight, experience, and sound judgment in conjunction with applicable data, information, and knowledge to create a course of action leading to beneficial and productive decisions for both individuals and society” (Allen et al., 2020, p. 159). Using this definition as a foundation, this research explores how veterans use wisdom to enhance the workforce through perspective, experience, and resilience.

Knowledge is the central component of knowledge management (KM); it comes into existence, is managed, and has effects through the activities performed upon it and the results of those activities. Much of the foundational KM literature identifies and classifies these activities (Baskerville, Dulipovici, 2006; Becerra-Fernandez, 2005; Evans, Ali, 2013; Evans, Dalkir, Bidian, 2014; Girard, Girard, 2015; Pee, Kankanhalli, 2009; Mohajan, 2016; Sajeva, 2010). We propose an extension of these activity classifications.

It is understood that Social Innovation (SI) is at the service of society, building a positive social value. Collaborative governance favors the government, with characteristics for a better form of applicability of its theories. Therefore, this article aims to identify how collaborative governance and social innovation collaborate for better governance in the public sector.

Emerged in the early 1990’s, governance is a construct which enables to broaden the management focus to a more comprehensive view, assessing efficiency capacity from different perspectives, such as social and political. Among its applications, Corporate Governance is the most known. In the private sector, governance has become a mandatory practice for companies aiming at increasing their market value or maintaining it high, due to the credibility earned by companies with good governance practices. In the public sector governance is a major challenge, once it concerns itself with generating value for society, in addition to the need for transparency and credibility in the management of public affairs. In this context, the objective of this article is to identify the differences and similarities between Corporate Governance in Private Companies and Public Administration.

The pandemic of the COVID-19 (coronavirus) has presented us a new world-wide reality. In a short time, huge changes had been necessary. In the sanitation it has not been different. For handle with essential services, in the majority through public concessions, the rendering of services has been strongly influenced for the chaotic economic situation, the necessity of cares with the health of the employees and for governmental decisions that restrict some activities. Thus, risk management becomes an increasingly urgent need, as the impacts of wrong decisions can lead to huge losses. Starting from the hypothesis that the better risk management within organizations, the better the decision-making process will be, this article aims to present the importance of risk management for mitigation and contingency in the face of the impacts caused by the pandemic of COVID-19.

This is a video recording of a conversation of Aquil Ahmad at his farm with the farm laborers and when visiting his farms. The conversation starts with Mr. Aquil introducing and enumerating the benefits of technology in agriculture, such as the ‘Superseeder’ machine that plows the stubble left after harvesting and sows the seeds. Then he directs his workers on how to scatter the seeds and fertilizer. After that, Mr. Musafir arrives, and Mr. Aquil discusses the various farm produce in recent years and the required efforts and challenges involved. Then he asks Mr. Musafir to share his personal accounts with the researcher. Mr. Aquil too shares his personal experiences from the past. Later on, they both talk about political issues.

This is a manuscript of handwritten fieldnotes on Azamgarhi language by Maaz Shaikh. These fieldnotes are of initial elicitation of words and some basic sentences. Later on, the researcher shifts to ‘Discourse-centered approach’.

This is a video recording of a monologue by eight year old Yusuf. He can be seen imitating the Far-north or Dewārā (floodplain) variety of the Northern dialect of Azamgarhi spoken in Mehrā, his mother’s village. Drawl is a stereotypical feature of that variety. Those speakers are often mocked by other speakers of Azamgarhi for their highly prolonged vowels.

This is a personal narrative of the life of the speaker Shazia Shaikh. She narrates many of her childhood incidences. Additionally, she provides a detailed description of most of her family members as well as her village Bairidih.

This is a personal narrative of the life of the speaker Mateenuddin Shaikh. He narrates his childhood incidences and the early days of his adulthood when he migrates to Mumbai. Additionally, he gives information about his family members and describes his village Sonwara.

Presentation exploring how information is organized in digital cultural heritage collection in Arabian Gulf countries. Study reveals high metadata quality overall but lack of consistency for many metadata fields, explained in part by the absence of metadata creation guidelines and professional training for metadata creators.

This is a retelling of an online narration of the Pear Story (Chafe 1980). The speaker was asked to describe what was happening as he was watching the video clip.

This is a personal narrative about a trip to the Hornbill festival in Nagaland.

This is a conversation about the coming of Ahoms in Assam and fights with Boro rulers. Dialect: Standard Boro

This is a conversation about the Boro rulers and their kingdom of the past. Dialect: Standard Boro

This is a conversation about the Boro rulers, namely, Naranarayan and Chilarai. Dialect: Standard Boro

This is a conversation about the historical relationships between the Boro rulers and the Bhutanese rulers. Dialect: Standard Boro