Local governments do not operate in a vacuum. Instead, they are part of a complex “polycentric” system of governments where politically autonomous and self-ruled cities compete with one another over taxable wealth. Missing from the scholarship on metropolitan governance is an understanding of the factors driving competition among local governments. The purpose of this dissertation is to fill this gap by examining how interjurisdictional competition over economic development impacts a city’s choice of strategies for attracting business and residential investment and how those strategies affect revenue collection. First, this dissertation examines whether cities, knowing the economic development strategies of their neighboring cities, pursue similar types of businesses? Or do cities strategically target different types of businesses as a way to avoid the negative consequences of competition? Second, this dissertation explores what impact the decision to pursue similar or dissimilar businesses has on the revenue collection of local governments. Using spatial data analysis to analyze a sample of 2,299 cities, this dissertation finds general support for both theoretical frameworks presented. Overall, the findings from both analyses provide unique insights into metropolitan governance and interjurisdictional competition.

The global increase in the number of mass gatherings and crowded events has brought with it new emergencies and unintended consequences for public administrators and first responders. Crowd managers attempt to overcome these challenges by enhancing operations, alleviating financial losses, keeping event organizers safe from liability and, most importantly, keeping the attendees safe. Effective communication among and between officials and guests has been identified as a key element in this process. However, there is a lack of risk communication studies, especially about heterogeneous crowds that congregate at religious events. With this gap in mind, this research aims to investigate the use of major communication channels available and/or preferred by Muslim pilgrims in Makkah, Saudi Arabia during Hajj to gauge their effectiveness in communicating risk information. This annual religious pilgrimage was chosen because it attracts over 2 million pilgrims from more than 140 countries, most of whom speak different languages and belong to different cultures but perform the same rituals at the same time. This dissertation seeks to answer three broad research questions: “what are the most popular communication channels used by pilgrims,” “what are the weaknesses of the current communication strategies,” and “what can be done to improve risk communication …

The objective of this proposed research is to test whether interorganizational collaboration contributes to the ability of an organization to bounce back swiftly from disasters. The research questions are examined from the Institutional Collective Action (ICA) perspective. The general argument of this dissertation is that organizational resilience can be explained by interorganizational collaboration. The ICA framework, specifically, identifies two general network structures to explain strategies that can be adopted to minimize collaboration risks: bonding and bridging structures. This dissertation focuses on how governmental and nongovernmental organizations in South Korea collaborated. The data was collected from the southeastern tip of the Korean Peninsula in August of 2012, and January of 2013. The 2012 Typhoons devastated the area after the first data set was collected in August 2012, causing the loss of estimated US$ 730 million and 29 fatalities. Afterward, the second survey was administrated in January of 2013 to gauge respondents’ views on how organizations responded to the disasters. This dissertation consists of three essays. The first essay presents a brief overview and assessment of the current research on resilience. The second essay empirically tests the sources of organization resilience. The third essay examines the dynamic nature of interorganizational ties by …

Facing increasingly complex policy issues and diminishing citizen satisfaction with government and service performance, managing the quality of citizen relationship management has become a main challenge for public managers. Solutions to complex policy problems of service performance and low level of citizen participation often must be developed by encouraging citizens to make their voices heard through the various participation mechanisms. Reflecting on this need, the municipal governments in the U.S. have developed centralized customer systems for citizen relationship management. 311 centralized customer system (named 311 in this study) has the functions of citizen-initiated contact, service-coproduction, and transaction, and many local governments launch 311 to maintain or enhance their relationship with the public. Using 311 is an easy and free technically for citizens, but ensuring some degree of citizen engagement and citizens’ 311 use has been challenging for local public managers of municipalities. Despite calls for the importance of 311 in the service and information delivery process, fair treatment and access to use of governmental information, citizen participation, government responsiveness, and citizen satisfaction, to the best of our understanding, no empirical studies explore citizens’ 311 behaviors in the micro and individual level in the field of public administration. This dissertation provides …