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Understanding Connections: Examining Digital Library and Institutional Repository Use Overlap (open access)

Understanding Connections: Examining Digital Library and Institutional Repository Use Overlap

This paper examined how users navigated between other collections within the UNT IR, as well as within the UNT DL. Through this examination, we observed patterns between how users navigated between objects, understood which collections may have related to one another, examined why some unique items were used more than others, and viewed the average number of items used within a session
Date: June 8, 2019
Creator: Phillips, Mark Edward; Andrews, Pamela & Krahmer, Ana
System: The UNT Digital Library
X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources (open access)

X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources

This article describes how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently.
Date: June 8, 2016
Creator: Venner, Mary Ann & Keshmiripour, Setareh
System: The UNT Digital Library