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419 Matching Results
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Teachers' Perspectives on Student Problematic Behavior and Social Skills
The research investigation reported herein examined program outcomes of student problem behavior and social skills, based on teachers' perspectives, before and after early behavioral intervention services. The study targets students in kindergarten through grade five who are identified by the school system for being at-risk for being labeled with emotional and behavioral disorders. Students identified received early intervention services based on individualized positive behavioral supports (i.e., social skills training, functional behavioral assessment, and team collaboration). Teachers completed a teacher form of the Social Skills Rating System before and after the student received program services to determine differences in social skills and problematic behavior pre- and post- program early intervention services. An analysis was also made of the differences among gender, ethnicity, and grade according to the teachers' perspectives. Data indicated statistically significant results in the area of social skills and problem behavior. The results indicate early intervention services that teach social skills and use functional behavioral assessments to deal with problem behavior are beneficial to children displaying behavior challenges.
Date:
May 2011
Creator:
Riney, Summer Sides
System:
The UNT Digital Library
Diversity Revealed: Photovoice Methodology as a Means for Understanding How Teens Construct Diversity
Through the partnership of standpoint theory and photovoice method, the present study looked at how teenagers, attending a multicultural education camp, define diversity, as well as what the participants considered to be the benefits and limitations of diversity. Standpoint theory gives the theoretical perspective to understand the marginalized voice of teenagers, while photovoice provides the tools to better capture and understand their marginalized voice. This study was situated in a professionally-developed camp, Camp CommUNITY, that emphasizes multicultural awareness amongst teens. Nine participants and 46 pictures were analyzed. Resulting from open coding, 11 categories and 6 themes were identified. Each theme and definitions of diversity are approached with a dialectical perspective, yielding to the model of dialectical dimensions of diversity. To answer Research Question 2, participants identified both benefits and limitations for photovoice method. Additional theoretical, practical, and methodological implications, limitations, and directions for future research are addressed.
Date:
May 2011
Creator:
Rodriguez, Stuti Mehta
System:
The UNT Digital Library
Rural School Principals' Perceived Use of Data in Data-Driven Decision-Making and the Impact on Student Achievement
This study examined the impact of principals' data-driven decision-making practices on student achievement using the theoretical frame of Dervin's sense-making theory. This study is a quantitative cross-sectional research design where principals' perceptions about data were quantitatively captured at a single point in time. The participants for this study were 253 rural school principals currently serving in schools across Texas, and included both males and females across all ethnic groups, including white, African American, Hispanic, Asian, Native American and other. A developed survey instrument was administered to principals. The findings from the quantitative SEM analyses indicated that the Principal Uses Data to Improve Student Achievement latent variable (Factor 1) and the Principal and Staff Ability to Analyze Data to Improve Student Achievement latent variable (Factor 2) were significantly and positively associated with student achievement. Higher scores on these two latent variables were associated with better student achievement. There was no statistical association between the Principal Uses Data to Design Teacher Professional Development latent variable (Factor 3) and this target outcome. In total, the three latent variables accounted for 6% of the variance in student achievement (TAKS). When the campus level outcome was considered, no statistically significant associations between any of the …
Date:
May 2011
Creator:
Rogers, K. Kaye
System:
The UNT Digital Library
Twelve Jazz Standards and Improvisations Transcribed and Adapted for Horn
The purpose of this manuscript is to provide a representative collection of jazz standards with improvised solos fashioned after the types of resources available for traditional jazz instruments, yet transcribed and adapted specifically for horn, hence, expressly designed to assist horn players in achieving greater success in jazz performance. By providing transcriptions and adaptations of significant performances from jazz history, horn players will have a resource with which they can better understand jazz performance practice. Featured artists include Miles Davis, Curtis Fuller, Ella Fitzgerald, Tommy Turk, Charlie Parker, Sonny Rollins, John Coltrane, Miles Davis, Wes Montgomery, J. J. Johnson, Stan Getz, and Milt Jackson. Song titles and albums are as follows: "Autumn Leaves," Somethin' Else (1958), "Blue Train," Blue Train (1957), "How High the Moon," Ella in Berlin (1960), "Lester Leaps In," Jazz at the Philharmonic (1949), "Lover Man," The Magnificent Charlie Parker (1951), "Moritat," Saxophone Colossus (1956), "Naima," Giant Steps (1959), "On Green Dolphin Street," Kind of Blue (1959), "Polka Dots and Moonbeams," Jazz Guitar of Wes Montgomery (1960), "Satin Doll," The Trombone Master (1957), "Stella by Starlight," Stan Getz Plays (1952), "Straight, No Chaser," Genius of Modern Music 2 (1951).
Date:
May 2011
Creator:
Salisbury, Linda J.
System:
The UNT Digital Library
The Ecology and Paleobiogeography of Freshwater Mussels (Family: Unionidae) from Selected River Basins in Texas
This dissertation has two overall objectives: first, to demonstrate the utility of paleozoological data for ongoing and future mussel-conservation efforts in Texas and second, to evaluate whether simple measures of habitat (e.g., water depth, velocity and particle size) are important for demonstrating the within-habitat spatial separation of mussels. Although these topics may seem disparate, both are important for increasing our understanding of unionid ecology and biogeography. Chapters 1 through 3 examine the use of paleozoological data for mussel conservation. Although these types of data are not new they have rarely been used in mussel conservation efforts within Texas. This is unfortunate because paleozoological data can provide an excellent record of the mussel fauna prior to wide-scale modern impacts and in areas where historical survey data are lacking. Chapter 4 examines whether assessments of microhabitat for mussels using simple measures of habitat (e.g., water velocity, depth and particle size) are useful. Recent studies have suggested that these measures do not explain the mussel distribution in flowing streams. If this is correct, instream flow studies using this approach need to be revised. Results of Chapter 4 indicate that mussels in the lower Brazos River basin are constrained in distribution by the availability …
Date:
May 2011
Creator:
Randklev, Charles R.
System:
The UNT Digital Library
Implementation of a Therapy Group for Wives of Veterans with Posttraumatic Stress Disorder: Development and Preliminary Outcomes
The purpose of this study was to develop a manualized therapy group for wives or significant others of veterans with posttraumatic stress disorder and to evaluate its effectiveness in reducing wives' psychological symptoms. A second aim of the study was to determine if women's involvement in the wives group resulted in decreases in their husbands' PTSD symptoms. Women recruited for the study were administered pre-test measures during a screening session. They then participated in a 9-session manualized therapy group designed by the researcher that included psychoeducational, process, and support components. Examples of group topics included psychoeducation regarding PTSD, assertiveness and communication, intimacy, self-care, and stress management. After completing the group sessions, participants were asked to complete post-test measures. Other factors explored in this study included marital satisfaction, perceived social support, general satisfaction with the group, and demographic variables. Results indicated that wives who participated in the group treatment exhibited significant decreases in secondary stress symptoms and increases in marital satisfaction from pre-test to post-test. The majority of participants also reported high levels of satisfaction with the group process. Therefore, it appears that the group protocol presented in this study could be a useful tool in the treatment of wives of …
Date:
May 2011
Creator:
Reck-Gordy, Jennifer K.
System:
The UNT Digital Library
A Case Study of Tu and Vous Use in the French Dubbing and Subtitling in an American Film
Translation and subtitling has always been a complicated dimension of the motion picture industry for years. The problem of dealing with linguistic elements in films and conveying them to audiences of different languages across the globe encompasses many difficulties regarding forms and structures of other languages. One of the more highly researched topics in French linguistic studies has been the use of address pronouns and a range of aspects related to their use and interpretation. Many studies have been conducted over the last sixty years in order to determine and understand these variables. An analysis of several of these studies reveals the many complexities involved in second-person pronoun choice in the French language and the development of the idea of pronoun choice as an act of social identity. The focus of this study is to provide an analysis of the use of formal and informal address pronoun use in the French subtitling and dubbing of an American film, Maid in Manhattan, in order to add, on a broader level, a way to differentially examine perceived norms in a variety of contexts within this medium.
Date:
May 2011
Creator:
Reed, Sarah
System:
The UNT Digital Library
"Do You Remember?": Remembering Gay Victims of the Holocaust Through Jake Heggie's Theater Piece, For a Look or a Touch
American composer Jake Heggie's For a Look or a Touch exists as the only classical music work of remembrance based on the topic of remembering homosexual victims of the Holocaust. The composer, after being approached by Mina Miller, wrote this 2007 composition as part of the Music of Remembrance concert series. The music of this work varies in style from a blazing swing dance to a haunting vocalise on "oo." Gene Scheer created the text, delivered in the work by the characters Manfred Lewin and Gad Beck, as a compilation of many influential stories from the documentary film Paragraph 175. For a Look or a Touch chronicles the horrendous treatment of homosexuals before, during, and after World War II. Chapters include an introduction to homosexual persecution during Hitler's reign, a look at current works of remembrance and how For a Look or a Touch came to fruition, an explanation of the texts created by Gene Scheer, a discussion on Jake Heggie's musical setting of this text, and avenues for possible future research. Appendices include text of the German anti-sodomy laws as written in Paragraph 175, the mission statement for the organization Music of Remembrance, transcripts from personal interviews with both …
Date:
May 2011
Creator:
Rinaldi, Joseph Warren
System:
The UNT Digital Library
Simulation and Performance Analysis of Strategic Air Traffic Management under Weather Uncertainty
In this thesis, I introduce a promising framework for representing an air traffic flow (stream) and flow-management action operating under weather uncertainty. I propose to use a meshed queuing and Markov-chain model---specifically, a queuing model whose service-rates are modulated by an underlying Markov chain describing weather-impact evolution---to capture traffic management in an uncertain environment. Two techniques for characterizing flow-management performance using the model are developed, namely 1) a master-Markov-chain representation technique that yields accurate results but at relatively high computational cost, and 2) a jump-linear system-based approximation that has promising scalability. The model formulation and two analysis techniques are illustrated with numerous examples. Based on this initial study, I believe that the interfaced weather-impact and traffic-flow model analyzed here holds promise to inform strategic flow contingency management in NextGen.
Date:
May 2011
Creator:
Zhou, Yi
System:
The UNT Digital Library
Acculturation, Acculturative Stress, and Anxiety Among Hispanic Undergraduates
First generation college students face some unique challenges in the pursuit of higher education. Aside from academic stressors, there are stressors related to social and cultural transitions which may exacerbate pre-existing emotional or psychological distress. Research suggests that acculturation influences psychological well-being and development. The current study examined the relationships between acculturation, acculturative stress, socio-economic status, and symptoms of anxiety among first-generation college students of Hispanic origin. Participants (N = 125) included those who were first in their family to attend college and were primarily female, of traditional college age, and of Mexican heritage. All measures were self-report and were completed online. Overall, this study was inconclusive as most analyses were underpowered. The present study failed to support a relationship between style of acculturation and symptoms of anxiety, although, experiencing Anglo marginality was related to high levels of acculturative stress and anxiety. Finally, regression analysis revealed that acculturative stress, age, and Anglo marginalization were significant predictors of anxiety and accounted for 31% of variance in anxiety. Implications of the present study were discussed. Further study with adequate power is highly recommended.
Date:
May 2011
Creator:
Durón, Kelly M.
System:
The UNT Digital Library
Dead Fox Run: A Collection of Stories
This collection consists of a critical preface and five linked short stories. The preface analyzes the usage of violence in literate and other forms of media, and specifically the ways in which literature can address violence without aggrandizing or stylizing it. The stories explore this idea through the lens of the lives of two young men, following them from boyhood marked by violence to adulthood crushed by the trauma of the American Civil War. Collection includes the stories "Dead Foxes," "Cow Pen," "Fatherless," "Woodsmoke," and "Brotherhood."
Date:
May 2011
Creator:
Starz, Andrew
System:
The UNT Digital Library
Generosity and Gentillesse: Economic Exchange in Medieval English Romance
This study explores how three English romances of the late fourteenth century-Geoffrey Chaucer's Franklin's Tale, Thomas Chestre's Sir Launfal, and the anonymous Sir Gawain and the Green Knight-employ economic exchange as a tool to illustrate community ideals. Although gift-giving and commerce are common motifs in medieval romance, these three romances depict acts of generosity and exchange that demonstrate fundamental principles of proper behavior by uniting characters in the poems in spite of social divisions such as gender or social class. Economic imagery in fourteenth-century romances merits particular consideration because of Richard II's prolific expenditure, which created such turbulence that the peasants revolted in 1381. The court's openhanded spending led to social unrest, but in romances a character's largesse strengthens community bonds by showing that all members of a group participate in an idealized gift economy. Positioned within the context of economic tensions, exchange in romances can lead readers to reexamine notions of group identity. Chestre's Sir Launfal unites its community under secular principles of economic exchange and evaluation. Using similar motifs of exchange, the Gawain-poet makes Christian and chivalric ideals apparent through Gawain's service and generosity to all those who follow the Christian faith. Further, Chaucer's Franklin's Tale portrays hospitality …
Date:
May 2011
Creator:
Stewart, James T.
System:
The UNT Digital Library
School Consolidation Impact on State and Local Revenues and Expenditures in Texas
This study examined financial aspects of the consolidation or annexation of 12 pairs of school districts in Texas during the period 1996-2006. Nine of the twelve districts consolidated by mutual agreement of the two school boards and three annexations were by order of the Commissioner of Education of Texas. Financial criteria studied were: a) per pupil expenditures, b) total state aid, c) transportation costs, d) administrative costs, e) school district "wealth" status, and f) facilities assets/liabilities. Each of the initial 24 independent school districts' criteria were collected for two years prior to consolidation and the 12 newly formed consolidated districts criteria were collected for the two years following consolidation. After consolidation, ten of the twelve districts had fewer than 1,000 students. Of the other two districts, one district had approximately 3,000 students and one large district had over 150,000 students. Some districts experienced increases in local expenditures relative to transportation, administrative costs and total expenditures while other districts decreased costs over time. Twelve non-consolidated districts with similar characteristics of the twelve consolidated districts were reviewed with the non-consolidated districts exhibiting increase and decrease fluctuations seen in the consolidated school districts. These findings suggested that each of the issues studied in …
Date:
May 2011
Creator:
Stewart, Marvin
System:
The UNT Digital Library
Southern Attitudes Toward the West, 1783 to 1803
This dissertation argues that the strong relationship that historians see between the South and West in the early 19th century, which allowed them to form what scholars have termed the Old South, had its origins in the twenty-year period after the American Revolution when a group of far-sighted southerners worked to form a political bond between the two regions. They did so by tirelessly defending the West and westerners against political and economic attacks, often from northerners but sometimes from people within their own region. Within the ongoing debate over the emergence of a southern consciousness, historians have overlooked one important factor in its development-the West. Although it would be incorrect to argue that southern consciousness began in the 1780s or 1790s, it would not be remiss to argue that southerners began to look at the trans-Appalachian West during this period as something more than just virgin territory. A few southerners, particularly James Madison, saw the South's political future entwined with the West's advancement and worked to ensure that a strong political relationship developed between the two regions. For people like Madison, this political merger of the two sections is what they meant when they talked about a "southern and …
Date:
May 2011
Creator:
Zemler, Jeffrey Allen
System:
The UNT Digital Library
Toward a Data-Type-Based Real Time Geospatial Data Stream Management System
The advent of sensory and communication technologies enables the generation and consumption of large volumes of streaming data. Many of these data streams are geo-referenced. Existing spatio-temporal databases and data stream management systems are not capable of handling real time queries on spatial extents. In this thesis, we investigated several fundamental research issues toward building a data-type-based real time geospatial data stream management system. The thesis makes contributions in the following areas: geo-stream data models, aggregation, window-based nearest neighbor operators, and query optimization strategies. The proposed geo-stream data model is based on second-order logic and multi-typed algebra. Both abstract and discrete data models are proposed and exemplified. I further propose two useful geo-stream operators, namely Region By and WNN, which abstract common aggregation and nearest neighbor queries as generalized data model constructs. Finally, I propose three query optimization algorithms based on spatial, temporal, and spatio-temporal constraints of geo-streams. I show the effectiveness of the data model through many query examples. The effectiveness and the efficiency of the algorithms are validated through extensive experiments on both synthetic and real data sets. This work established the fundamental building blocks toward a full-fledged geo-stream database management system and has potential impact in many …
Date:
May 2011
Creator:
Zhang, Chengyang
System:
The UNT Digital Library
Physical-Layer Network Coding for MIMO Systems
The future wireless communication systems are required to meet the growing demands of reliability, bandwidth capacity, and mobility. However, as corruptions such as fading effects, thermal noise, are present in the channel, the occurrence of errors is unavoidable. Motivated by this, the work in this dissertation attempts to improve the system performance by way of exploiting schemes which statistically reduce the error rate, and in turn boost the system throughput. The network can be studied using a simplified model, the two-way relay channel, where two parties exchange messages via the assistance of a relay in between. In such scenarios, this dissertation performs theoretical analysis of the system, and derives closed-form and upper bound expressions of the error probability. These theoretical measurements are potentially helpful references for the practical system design. Additionally, several novel transmission methods including block relaying, permutation modulations for the physical-layer network coding, are proposed and discussed. Numerical simulation results are presented to support the validity of the conclusions.
Date:
May 2011
Creator:
Xu, Ning
System:
The UNT Digital Library
A Practical Approach to Donald Martino's Twelve-Tone Song Cycles: Three Songs and Two Rilke Songs, for Performance
The performance of vocal works using the twelve-tone technique requires thorough study of complex rhythms, non-tonal melodies, non-traditional notations, and specific musical terms. They generally also require advanced and varied vocal techniques. Twelve-tone vocal works often contain unusual features vital to the composer's intention. One of the premiere twelve-tone composers in the United States, Donald Martino (1931-2005) composed only two solo vocal works using the twelve-tone technique: Three Songs (1955) and Two Rilke Songs (1961). He has explored innovative and progressive uses of the twelve-tone technique, and composed music with particular methods of his own, later used by other composers. Three Songs, his first twelve-tone work, and Two Rilke Songs, the only twelve-tone song cycle in his mature style, present comparable features in his use of the twelve-tone technique, text setting, and notations. The variety of ways in which Martino uses these features in the song cycles is discussed in the performance guide. The intention of the present study is to help performers, especially singers, understand Donald Martino's two twelve-tone song cycles, and to aid in the preparation of an excellent performance. The study includes a study of historical context, the poems, and Martino's compositional and aesthetic approaches to setting …
Date:
May 2011
Creator:
Yang, Yoon Joo.
System:
The UNT Digital Library
Executive Control of Craving: An Examination of College Students
Previous research has shown that alcohol abuse may cause a deficit in frontal lobe functioning, specifically, areas of the frontal lobe that are related to executive function. Additionally, problems with executive function have been related to increased difficulty in managing cravings to addictive substances. The current study explored the relationship between alcohol use and performance on measures of executive functioning in a sample of 121 traditional college students. Students were given 5 measures of executive function designed to explore mental set shifting, updating, inhibition, sustained attention, and planning. These measures were used to examine the relationship between executive function and craving as measured by the Obsessive Compulsive Drinking Scale. Levels of alcohol use were also examined using the Alcohol Use Disorders Identification Test in relation to executive function performance and family history of alcohol abuse.
Date:
May 2011
Creator:
Yates, Robert Dean, III
System:
The UNT Digital Library
The Information-Seeking Behavior of Digital Evidence Examiners
The current research sought to gain in-depth insights into the information-seeking behavior of Turkish National Police digital evidence examiners (DEEs); to explore the information sources that DEEs use and the factors affecting their decisions about source selection. Factors that affect information source selection and use by DEEs are: accreditation, workload, type of information, time, cost, availability, reliability/scientific importance, up-to-date data, prior experience with the source, relevance, interactivity and importance. The Internet was the information source most commonly used by participants during the examination stage; other sources included forums, experts, colleagues, forensic tools/kits and books. During the analysis stage, the most frequently mentioned information source was the investigation file, containing information about the elements of the crime; other sources included: personal experience, experts, detectives, the Internet, clients, professional training, the prosecutor, evidence submission forms, in-lab manuals, forums and colleagues. During the report-writing stage, most DEEs used in-lab manuals and report templates as information sources, but previously written reports, editing software, and colleagues were also used to obtain information about the format, style and language of reports as legal documents.
Date:
May 2011
Creator:
Yildirim, Idris
System:
The UNT Digital Library
Piezoresistive Polyvinylidene Fluoride/Carbon Filled Nanocomposites
This thesis examines the value of using dispersed conductive fillers as a stress/strain sensing material. The effect of the intrinsic conductivity of the filler on the ability to be effective and the influence of filler concentration on the conductivity are also examined. To meet these objectives, nanocomposites of polyvinylidene fluoride (PVDF) with carbon nanofibers (CNFs) and carbon nanotubes (CNTs) were prepared by melt-blending using a twin screw extruder. Since PVDF has a potential to be piezoresistive based on the type of crystalline phase, the effect of CNFs on PVDF crystallinity, crystalline phase, quasi static and dynamic mechanical property was studied concurrently with piezoresponse. Three time dependencies were examined for PVDF/CNTs nanocomposites: quasi-static, transient and cyclic fatigue. The transient response of the strain with time showed viscoelastic behavior and was modeled by the 4-element Burger model. Under quasi-static loading the resistance showed negative pressure coefficient below yield but changed to a positive pressure coefficient after yield. Under cyclic load, the stress-time and resistance-time were synchronous but the resistance peak value decreased with increasing cycles, which was attributed to charge storage in the nanocomposite. The outcomes of this thesis indicate that a new piezoresponsive system based on filled polymers is a viable …
Date:
May 2011
Creator:
Vidhate, Shailesh
System:
The UNT Digital Library
Exploring Privacy in Location-based Services Using Cryptographic Protocols
Location-based services (LBS) are available on a variety of mobile platforms like cell phones, PDA's, etc. and an increasing number of users subscribe to and use these services. Two of the popular models of information flow in LBS are the client-server model and the peer-to-peer model, in both of which, existing approaches do not always provide privacy for all parties concerned. In this work, I study the feasibility of applying cryptographic protocols to design privacy-preserving solutions for LBS from an experimental and theoretical standpoint. In the client-server model, I construct a two-phase framework for processing nearest neighbor queries using combinations of cryptographic protocols such as oblivious transfer and private information retrieval. In the peer-to-peer model, I present privacy preserving solutions for processing group nearest neighbor queries in the semi-honest and dishonest adversarial models. I apply concepts from secure multi-party computation to realize our constructions and also leverage the capabilities of trusted computing technology, specifically TPM chips. My solution for the dishonest adversarial model is also of independent cryptographic interest. I prove my constructions secure under standard cryptographic assumptions and design experiments for testing the feasibility or practicability of our constructions and benchmark key operations. My experiments show that the proposed …
Date:
May 2011
Creator:
Vishwanathan, Roopa
System:
The UNT Digital Library
Alfredo Casella's Serenata, op. 46, A Performance Guide for the Ensemble and Trumpet Part
Alfredo Casella's Serenata, op. 46 for clarinet, bassoon, trumpet, violin and cello is a composition that received great acclaim at the time of its conception, it is all but unknown to modern audiences and performers. The Serenata has several historical influences from the French and Italian Baroque and Classical periods. At present, there is limited scholarship regarding the Serenata op. 46. The first section of this study presents a survey of historical information, current literature and methods of examination. The second section compares movements of the Serenata op. 46 to other historical forms of similar design. The third section provides a performance guide for the trumpeter and ensemble. Implications and suggestions for performance of the composition are provided for the trumpeter. This performance guide provides the trumpeter and ensemble with performance information to help facilitate an informed performance.
Date:
May 2011
Creator:
Walker, Brian Matthew
System:
The UNT Digital Library
Transformative Learning in Online Theological Education: A Case Study of an Online Program at a Theological Seminary
Using Mezirow's (1991) transformative learning theory as a framework, this qualitative case study investigated conditions conducive to transformative learning experiences among theological students in an online program at a seminary. Learning Activities Survey developed by King in 1998, a Community of Inquiry framework proposed by Garrison, Anderson, and Archer in 2000, and semi-structured interviews were employed. Emails were sent to 85 students (81 current In-Ministry M.Div. students and four recent graduates), and 38 (44.7%) took the online survey. A typical participant in this survey was a married White male in his 30s. Of the 38 survey respondents, 30 (78.9%) indicated having experienced transformation during their study. Among those 30, class assignment (66.7%) and a person (60.6%) were two factors that influenced them the most in their transformative learning experiences. Data collected from the online survey and two online courses shed light on the semi-structured interviews conducted with 11 students. A qualitative analysis software ATLAS ti. and Strauss and Corbin's grounded theory were utilized to analyze the data. This resulted in a proposed integrative learning condition model which proposed two conditions conducive to transformation, being in-ministry and using integrative learning strategy. These two conditions were significantly influenced by physical presence. A …
Date:
May 2011
Creator:
Tran, Nghi
System:
The UNT Digital Library
Civility Matters
While the proliferation of literature on the subject of growing incivility in society demonstrates the increasing importance given to civility by corporate America, there has been little academic investigation of the concept. The limited number of academic studies on civility reveals immense negative consequences for uncivil behavior. One question for marketers of businesses is whether lack of civility among front-end personnel can negatively influence sales. This dissertation is an attempt to fill this research gap by exploring responses to uncivil behavior under the theoretical framework of attribution theory. Using the CDSII scale based on attribution theory, experimental research design was used with current civil and uncivil behavior by the store employees and past experiences (positive, negative, and no-experience) with the store as stimulus. The consumers' perception of civility, attributions and behavioral intentions were measured and used as dependent variables. The results of the experiment showed that when a customer discerns employee behavior to be uncivil, the customer's perception of the level of the ability of the employee to control his own behavior decreases. The results of the study enhance the knowledge of two important consumer behaviors, namely complaining and switching behaviors by empirically studying their antecedents in a particular market …
Date:
May 2011
Creator:
Vahie, Archna
System:
The UNT Digital Library