Social media plays an important role during multiple phases of a disaster. While it is widely known that citizens turn to social media during disasters to gain information and send help requests, there is a significant gap in our knowledge of how, or if, first responders use social media to conduct disaster response operations. To help address this gap this study employed qualitative, semi-structured interviews with a sample of first responders (N = 20) who were deployed to Hurricane Harvey in 2017. The interviews sought to gain a better understanding of how social media was used to conduct response operations and identify both limitations and advantages of social media as perceived by first responders. Through a systematic coding process the analysis identified four themes related to social media usage among first responders to disasters: (1) more than just Twitter; (2) rumor has it; (3) one size does not fit all; and (4) timing is everything. The findings of this research highlight the importance of social media for both organizations and individuals involved in responding to disasters.

Where people go between evacuation and recovery remains an understudied aspect of disaster research. Whether experiencing multiple displacements, permanent displacement, or undergoing recovery in a damaged dwelling, the spatial and temporal dimensions of disaster displacement can have direct impacts on the recovery experiences of survivors. Pulling from focus group data gathered in 2017 from Hurricane Sandy survivors in New Jersey, this qualitative research focuses on the experiences of those who recovered in-situ, or within their damaged dwelling following the storm, and the various ways this non-displacement impacted their recovery. A content analysis following a grounded theory approach produced the emergent themes of the in-situ experience, including: a lack of suitable shelter, an exposure to secondary hazards, and an inability to achieve satisfactory emotional recovery. This study contributes to the growing body of literature surrounding recovery experiences, and it introduces valuable insights into the challenges that survivors face while recovering in-situ.