This study documents that external and internal forces were causes of change at VCWTP. External forces caused. Fort Worth to reorganize and introduce new management at VCWTP after 1982. These improvements led to VCWTP being selected best managed wastewater treatment plant in the nation by EPA in 1988. This study first analyzes external and internal forces responsible for changes at VCWTP. A history of plant operations also is reviewed. Personnel interviews were conducted of perceptions of employees. Finally, statistics obtained of the plant operation from 1969 to 1988 are compared with personal interviews. Five forces effect change at VCWTP; population, regulatory requirements, political conflicts, an organizational and managerial factors. Turnaround occurred as external and internal corrections were made.