Pathophysiology and Racial/Ethnic Disparities in the Progression of Metabolic Syndrome

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Disparities exist in the U.S. between the health status of African American and Hispanic individuals and the health status of non-Hispanic Caucasian individuals across all age groups. Those minority individuals age 55 and over are more likely to suffer from specific health disparities in areas such as diabetes, heart disease, and cancer than their white majority counterparts. Among the most common chronic disorders experienced within this age group are obesity, type II diabetes and cardiovascular disease, all three of which collectively form what has recently become known as metabolic syndrome. As of 2004, metabolic syndrome is diagnosable once criteria are clinically significant for a variety of different risk factors designated by the World Health Organization. However, like many syndromes these criteria are not stable across individuals, and leaves variability between individuals being diagnosed. It has been seen that each of the above mentioned racial/ethnic groups experience the individual risk factors at disproportionate rates, making it plausible that metabolic syndrome could be experienced in distinctly different ways depending upon racial/ethnic background. Using two nationally representative data sets, it is first largely evident that African American and Hispanic individuals are reaching higher peak rates of diabetes and cardiovascular disease much earlier in …
Date: August 2006
Creator: O'Neill, Amy E.
System: The UNT Digital Library

Influence of executive function on medication adherence in neurologically impaired and non-impaired elderly.

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Medication non-compliance has become one of the most prevalent reasons for hospitalization and doctor's visits by the elderly. As the elderly population is more likely to have decreased cognitive abilities, it is suggested that neuropsychological factors, especially executive function, are more influential in medication non-compliance than once thought. This study looked at executive function performance on a traditional battery of neuropsychological tests, self-report of perceived ability to perform executive function tasks, and the newly developed Pillbox Test, a performance based IADL measure. The Pillbox Test is designed to replicate a type of medication-management specific IADL as a means to asses executive function. Standard executive function measures only tap a portion of executive function, but it is believed that the Pillbox Test incorporates all four theoretical domains of executive function. The multiple measures of executive function performance were compared in three prevalent subgroups of the elderly population (mixed neurological group, cardiac medical-control group, and healthy community-control group). Results found significant differences, where the community-control and cardiac groups outperformed the mixed neurological group on the large majority of executive function tasks. Smaller differences were also noted between the community-control and cardiac groups and between the cardiac and mixed neurological groups. Together, these …
Date: August 2006
Creator: Zartman, Andrea Leigh
System: The UNT Digital Library
Compassion and Person Perception: An Experiment (open access)

Compassion and Person Perception: An Experiment

Compassion is one of the fundamental experiences which signify human existence. Person perception is the constructive process with which we form an opinion or judgment of another person. Two experiments (N =277) were conducted in this study. Experiment 1 examined the effects of a mindfulness meditation on compassion in a large sample of young adults. Participants (n =76) were randomly assigned to three groups. Participants in group 1 received the mindfulness meditation, group 2 received an alternate version of the mindfulness meditation (self-focus only), and participants in group 3 were asked to complete an attention task and read a geological text. It was hypothesized that mindfulness meditation is significantly associated with the experience of compassion. Results showed that participants in the experimental group 1 experienced significantly higher levels of compassion compared to participants in the control group 3. The participants in group 2 were not different from experimental group 1 or from control group 3. Gender differences in the effects of meditation on compassion were explored. Different measures yielded conflicting evidence for gender differences in experienced compassion. For the second experiment a Solomon four-group experimental design was employed to examine the possible effects of compassion on person perception. Participants (n …
Date: August 2006
Creator: Raina, Karina Christina
System: The UNT Digital Library
The Athlete Leader Role: Interaction of Gender, Sport Type, and Coaching Style. (open access)

The Athlete Leader Role: Interaction of Gender, Sport Type, and Coaching Style.

Effective leadership is a concept shown to be important for successful team performance in the fields of business, education, and sport. In sport, the role of the athlete leader has been under-examined and specifically, how coaching behaviors can affect athlete leader behaviors and how various leadership models (e.g., trait, behavioral, situational) relate to the athlete leader role has never been studied. The present study examined how autocratic, democratic, and collaborative coaching styles affect the athlete leader behavior preferences of athletes of different genders and sport types. Three coach scenarios reflecting the three aforementioned coaching styles were created so that athletes could imagine that they were coached by the individual presented in the scenario and then rate what type of athlete leader behaviors that they would prefer given the style of the coach that they read about. Results showed that the coach scenarios failed to have a significant impact; however, significant differences were discovered between men and women and between individual and team sport athletes on variables measuring preferred performance/task, relationship, motivation, and representation behaviors. Data were gathered on the style of athletes' current coach and this variable also produced significant differences for such behaviors as resolving conflict, providing positive reinforcement, …
Date: December 2006
Creator: Wildman, Jonathan C. Jr.
System: The UNT Digital Library
Family Influences on Young Adult Career Development and Aspirations (open access)

Family Influences on Young Adult Career Development and Aspirations

The purpose of this study was to examine family influences on career development and aspirations of young adults. Theories and research have examined the influence parents have on children's career development, but because of the multiple factors that influence career choices, understanding the family's influence is complex. The current study utilized ideas from self-determination, attachment, and career development theories to develop a framework for understanding how families influence young adult career development and aspirations. Rather than directly influencing career decisions, the family was proposed to influence processes within individuals that directly influence successful career development. This study used hierarchical regression analyses to test whether different aspects of family relationships and the family environment affect processes within young people, which in turn influence career development. A sample of 99 female and 34 male undergraduate students between 18 and 20 (mean age 18.67) completed questionnaires. Results support the idea that different aspects of the family influence diverse factors of career development and future aspirations. The achievement orientation of the family was predictive of career salience and extrinsic aspirations. Conflict with mothers was predictive of career salience, yet support and depth in the relationship with mothers and low amounts of conflict in the …
Date: December 2006
Creator: Bergen, Rebecca June-Schapeler
System: The UNT Digital Library
Marital satisfaction among newly married couples: Associations with religiosity and romantic attachment style. (open access)

Marital satisfaction among newly married couples: Associations with religiosity and romantic attachment style.

The marriage and family literature has identified a host of factors that contribute to a satisfactory marital union. For example, research on religious congruency has indicated that the more similar partners are in their religious beliefs the higher their reported marital satisfaction. Another construct studied in conjunction with marital satisfaction is adult attachment style. The attachment literature has consistently shown that secure couples tend to report higher marital satisfaction than couples with at least one insecure partner. The purpose of this study was to examine the combined role of religious commitment and attachment in marital satisfaction. Heterosexual couples (N = 184; 92 husbands, 92 wives) without children and married 1-5 years were administered a background information questionnaire, the Religious Commitment Inventory-10, the Dyadic Adjustment Scale, and the Experiences in Close Relationships Inventory. Results indicated that couples with congruent religious commitment reported higher marital satisfaction than couples with large discrepancies in religious commitment. Religious commitment did not mediate the relationship between attachment and marital satisfaction, but instead was found to moderate this relationship. Results of this study will benefit clinicians working in the field to help newly married couples negotiate the marital relationship.
Date: December 2006
Creator: Haseley, Jamie L.
System: The UNT Digital Library
On the subjective distinction between tenderness and joy. (open access)

On the subjective distinction between tenderness and joy.

Previous studies have shown that the experience of joy normally accompanies the experience of tenderness or love. Theorists have thus suggested that tenderness is not a distinct emotion, but rather a variety of joy. The present study explored whether it is possible to induce tenderness while inhibiting joy. Participants watched scenes designed to induce different emotions. Results showed that a scene could induce high levels of tenderness and low levels of joy if that scene also induced high levels of sadness. These findings suggest the need to reconsider theoretical assumptions regarding the distinction between tenderness and joy.
Date: December 2006
Creator: Kalawski, Juan Pablo
System: The UNT Digital Library
Viability of the job characteristics model in a team environment: Prediction of job satisfaction and potential moderators. (open access)

Viability of the job characteristics model in a team environment: Prediction of job satisfaction and potential moderators.

Much of the history of management and motivation theory is rooted in the desire to understand the factors that contribute to having a satisfied workforce. Job satisfaction is the most widely studied construct in the history of industrial/organizational psychology. The job characteristics model (JCM) holds that if jobs are enriched with high levels of specific job characteristics (i.e., task significance, task variety, task identity, autonomy and feedback), employees will report higher levels of job satisfaction. While this claim enjoys wide support in studies conducted in traditional, hierarchically based organizational environments, few studies have tested the JCM in team based organizational designs. This study also evaluated possible moderating influences of growth need strength (GNS; the need for personal growth and development within the job environment) and emotional reactivity (a measure of frustration with perceived obstacles in the work environment). It was hypothesized that employees with higher levels of GNS would respond more positively (via higher job satisfaction ratings) to enriched jobs than would employees with lower levels of GNS. Alternatively, it was hypothesized that employees with lower levels of emotional reactivity would respond more positively (via higher job satisfaction ratings) to enriched jobs than would employees with higher levels of emotional …
Date: December 2006
Creator: Hunter, Philip Edward
System: The UNT Digital Library
Acculturation and Sociocultural Influences as Predictors of Family Relationships and Body Image Dissatisfaction in African American, Hispanic American, and European American Women (open access)

Acculturation and Sociocultural Influences as Predictors of Family Relationships and Body Image Dissatisfaction in African American, Hispanic American, and European American Women

Ethnic differences in etiological factors linked to body image dissatisfaction and eating disorders were examined. In addition, the interaction of acculturation and body image dissatisfaction in influencing minority women's relationships with their parents was investigated. Participants consisted of 302 undergraduates from three ethnic groups: Caucasian, Hispanic American, and African American women who were administered self-report measures. Differences were not found between the groups in body image dissatisfaction. Low self-esteem, internalization of the thin ideal, and family emphasis on weight and appearance were all related to more body image dissatisfaction for each of these groups; however, differences in degree of endorsement were also noted between the ethnic groups on these factors. Based on the interaction findings (body image x acculturation) separation from one's mother was found in the area of attitudes and emotions for the Hispanic sample but not for the African American sample on any of the parent scales. Areas for future research and implications for diagnosis and treatment of minority populations are also discussed.
Date: December 2006
Creator: Garcia-Rea, Elizabeth Ann
System: The UNT Digital Library
Athletic Trainers and Psychological Disorders Among Athletes: An Examination of Their Abilities to Recognize, Diagnose and Intervene. (open access)

Athletic Trainers and Psychological Disorders Among Athletes: An Examination of Their Abilities to Recognize, Diagnose and Intervene.

Utilizing an analogue research design conducted via the Internet, this study assessed athletic trainers' abilities to recognize, diagnose, and intervene with a hypothetical athlete experiencing depression, and examined the impact of their gender, athlete gender, and athlete's presenting problem on their decisions. Athletic trainers' perceived competency in using psychosocial interventions with athletes, history of referring athletes to psychology professionals, and training backgrounds in psychology also were examined. Participants (270 male and 370 female certified athletic trainers) were randomly assigned to one of six conditions (Athlete Gender X Presenting Problem). After reading the appropriate vignette, they completed questions related to the athlete's psychological symptoms and diagnosis, referral recommendations, and use of psychosocial interventions if working with the athlete. The vignettes were identical except for the athlete's gender and problem. Overall, athletic trainers accurately identified the athlete's depressive symptoms/diagnosis and need for psychological referral. They rated the athlete significantly higher in Depressive Symptoms than in Anger/Agitation Symptoms and Compulsive Behavioral Symptoms, and as more likely to be experiencing a depressive disorder compared to an adjustment disorder, anxiety disorder, sleep disorder, or substance abuse disorder. Female athletic trainers provided significantly higher ratings of Depressive Symptoms than males and the injured athlete was rated …
Date: December 2006
Creator: Albinson, Courtney Brooks
System: The UNT Digital Library
Attachment Processes, Stress Processes, and Sociocultural Standards in the Development of Eating Disturbances in College Women (open access)

Attachment Processes, Stress Processes, and Sociocultural Standards in the Development of Eating Disturbances in College Women

Minimal empirical research using longitudinal data to explore integrative models of eating disorder development exists. The purpose of this study was to further explore multidimensional models incorporating parental attachment, history of stress, appraisal/coping processes, internalization of the thin-ideal, negative affect, body image, and eating disordered behavior using prospective, longitudinal data. The models were evaluated using 238 participants who completed an initial series of self-report questionnaires during their first semester in college and completed follow-up questionnaires 6 months and 18 months later. Structural equation modeling was used to examine the relationships among the factors. Analyses confirmed that college freshman with insecure parental attachment relationships and those with a history of previous stressful experiences appraised the adjustment to college as more stressful and reported feeling less able to cope with the transition; these conditions predicted increased negative affect and increased eating disturbances. Women who reported experiencing negative affect and those that endorsed internalization of the thin-ideal also reported higher levels of body dissatisfaction; these women engaged in more disordered eating attitudes and behaviors. A second model investigating negative affect as mediating the relationship between the appraisal/coping process and eating disturbances also revealed that experiencing difficulties with the transition to college predicted later …
Date: December 2006
Creator: Bradford, Jennifer Wolf
System: The UNT Digital Library

Neuromotor and Neurocognitive Functioning in the Prediction of Cognition, Behavior Problems, and Symptoms at Two-year Follow-up in Youth with Schizotypal Personality Disorder

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Individuals diagnosed with schizotypal personality disorder (SPD) exhibit patterns of cognitive deficits, neuromotor disturbances, and behavior problems similar to individuals with schizophrenia, and thus SPD is thought to represent one point on the continuum of schizophrenia spectrum disorders (SSDs). Deficits in behavior, cognition, and motor functioning have been implicated as childhood precursors of SSDs and appear to also vary as a function of gender and family history of psychopathology. As such, studies of youth may help in further identification of individuals at risk for SSDs. The current study examined the prospective associations between problem behaviors, neuromotor and neurocognitive functioning, as well as SSD symptoms, at baseline and 2-year follow-up in youth meeting criteria for SPD, other personality disorders, or healthy controls. The neuromotor and neurocognitive measures were able to significantly predict SSD symptoms and behavior problems above and beyond baseline predictors. Overall, the findings provide further support for the role of subcortical motor centers operating together with prefrontal cortical areas in the regulation of higher-order cognitive functioning and in producing the psychiatric features of SSDs. Significant correlations between gender, family history of schizophrenia, and history of head injury with symptoms, behavior, cognition, and motor functioning were also found and highlight …
Date: December 2006
Creator: Greher, Felicia Reynolds
System: The UNT Digital Library
Development of a Multidimensional Approach to Understanding Youthful Offenders: The Influence of Psychosocial and Personality Risk Factors (open access)

Development of a Multidimensional Approach to Understanding Youthful Offenders: The Influence of Psychosocial and Personality Risk Factors

This study employed a multivariate, multidimensional approach to understanding psychosocial and personality variables associated with institutional maladjustment and recidivism among youthful offenders. Participants included nine hundred serious and chronic male youthful offenders incarcerated in the Texas Youth Commission (TYC); sample sizes varied by analysis. Empirically-validated psychosocial factors (e.g., intelligence, home approval status), past criminal history variables, and two self-report personality measures of empathy and hostility were entered into hierarchical regression and structural equation modeling (SEM) analyses to predict institutional behavior and recidivism at one- and three-year intervals after release from the TYC. Confirmatory factor analysis of the personality measures revealed one underlying factor indicative of their theoretical constructs of empathy and hostility. Some differences were noted between youth in the specialized treatment programs; however, effect sizes were small to moderate. Overall, regression and SEM results indicated the variables accounted for a meaningful proportion of the variance in the outcomes. Specifically, although length of stay in the TYC was associated with institutional behavior, younger age of onset, higher hostility, and greater home disapproval also contributed significantly. Past criminal behavior was predictive of future reoffending, but lower empathy, greater home disapproval, and younger age of onset accounted for a substantial portion of …
Date: August 2006
Creator: Noffsinger, Mary A.
System: The UNT Digital Library
Caregiving Style in Diverse Samples of Caregivers. (open access)

Caregiving Style in Diverse Samples of Caregivers.

With three homogenous caregiver groups (i.e., Alzheimer's caregivers, grandparents raising grandchildren, parents), caregiving styles were explored to determine their reliability and validity, their unique role in predicting caregiver outcomes, and their differences between groups of caregivers. A conceptual framework was adapted to determine the impact of contextual variables, caregiving styles, caregiver appraisal, and mediating variables on caregiving outcomes. A more concise version of the Caregiving Style Scale (CSS) was developed with 49 items yielding an internal consistency coefficient of .74. As expected, three caregiving styles emerged and were positively related to the parallel parenting styles. Across the caregiver samples, there were positive relationships among caregiving style dimensions within the same caregiving style, while those from opposing caregiving styles tended to have negative relationships indicating good convergent and discriminant validity. Authoritative caregiving style dimensions were generally associated with healthier functioning, while authoritarian and permissive caregiving style dimensions were correlated with less healthy functioning. Caregiving style dimensions were among the predictors of several outcome measures, highlighting the importance of their placement in the conceptual framework for caregiver stress and coping. Generally, an unexpected finding was that authoritative caregiving style dimensions tended to predict less adaptive caregiving outcomes, particularly for parents and grandparents, …
Date: August 2006
Creator: King, Jennifer Kay
System: The UNT Digital Library
Changes in Quantitative EEG and Low Resolution Tomography Following Cranial Electrotherapy Stimulation. (open access)

Changes in Quantitative EEG and Low Resolution Tomography Following Cranial Electrotherapy Stimulation.

The effects of cranial electrotherapy stimulation (CES) on human EEG and brain current density were evaluated by quantitative electroencephalography (qEEG) and low resolution brain electromagnetic tomography (LORETA). A total of 72 research subjects were provided with a single session of CES, 38 were provided with 0.5 Hz CES while 34 were provided with 100 Hz CES. The qEEG paired t-tests revealed that in both frequencies of CES there was a significant (.05) increase in alpha relative power with concomitant decreases in delta and beta relative power. The 0.5 Hz CES decreased a wider frequency range of delta activity, while the 100 Hz CES decreased a wider frequency range of beta activity; suggesting some difference may exist in the EEG response to different frequencies of CES. The changes found in qEEG relative power were consistent with the affective and cognitive effects of CES reported in the literature, such as increased relaxation and decreased anxiety. Statistically significant changes for qEEG values other than relative power, such as coherence, amplitude asymmetry, phase lag and power ratios were also found. The LORETA paired t-tests found statistically significant (.05) increases in cortical and subcortical theta and alpha frequency current density with concomitant decreases in delta …
Date: August 2006
Creator: Kennerly, Richard C.
System: The UNT Digital Library
Stressors, Social Support, and Stress Reactions: A Meta-Analysis (open access)

Stressors, Social Support, and Stress Reactions: A Meta-Analysis

This study examined, via a meta-analysis, the relations among stressors, social support, and stress reactions. Unexpectedly, small to medium negative, but robust effect sizes were found for the stressors-social support relation. As expected the stressor-stress reaction relation was positive, and the social support-stress reaction relation was negative. Both relations had small to medium effect sizes that ranged from weak to very robust. The direct effect of social support on the stressor-stress reaction was generally supported, whereas the suppressor and mediating models were not supported. Furthermore, the findings were inconclusive for the moderator effect of social support. Non-interpersonal traumas appear different in the stressor-social support and social support-stress reaction relations compared to other trauma types. These findings have important clinical implications.
Date: August 2006
Creator: Piper, Lynn J.
System: The UNT Digital Library
Cardiovascular Problems as a Predictor of Later Cognitive Decline: Moderating Effect of General and Spousal Social Support. (open access)

Cardiovascular Problems as a Predictor of Later Cognitive Decline: Moderating Effect of General and Spousal Social Support.

Individuals are living longer now than they have in the past. As a result, there is an increased incidence in illnesses that are more prevalent in later life. One group of illnesses that is more prevalent is age related dementia. Alzheimer's disease (AD) and vascular dementia (VaD) are two common types of dementia found in the older adult population. Recent research suggests that these two types of dementia may both have a vascular component that is instrumental in their development. Not only may this vascular component be present in both these illnesses, but also it may be related to a more severe cognitive decline in the aging process. Results indicate that both cardiovascular disease and general and spousal social support in middle age are all three independent significant predictors of mild cognitive impairment and other non-normative cognitive impairment in later life. However, results do not indicate that social support moderates the relationship between cardiovascular disease and cognition.
Date: August 2006
Creator: Earnheart, Kristie
System: The UNT Digital Library
Are Deficits in Mindfulness Core Features of Borderline Personality Disorder? (open access)

Are Deficits in Mindfulness Core Features of Borderline Personality Disorder?

Mindfulness is a core component of dialectical behavior therapy (DBT), a widely utilized treatment for borderline personality disorder (BPD); however, the import of mindfulness in treating BPD has yet to be demonstrated, and the relationship of mindfulness to BPD constructs is unclear. The current study utilized structural equation modeling to examine the relations of mindfulness with BPD features and the underlying constructs of interpersonal problem-solving effectiveness, impulsivity, emotion regulation strategies, and neuroticism in 342 young adults. Mindfulness was significantly related to effectiveness in interpersonal problem-solving, impulsivity and passivity in emotion regulation, and borderline features. Furthermore, mindfulness continued to predict borderline features when controlling for interpersonal problem-solving and impulsive/passive emotion-regulation strategies, as well as when controlling for neuroticism. It is concluded that difficulties with mindfulness may represent a core feature of BPD and that improvement in mindfulness may be a key component of treatment efficacy with BPD. It is recommended that the unique contribution of mindfulness be investigated in future treatment-outcome research.
Date: August 2006
Creator: Wupperman, Peggilee
System: The UNT Digital Library
Social Self-Concept and Positive Illusory Bias in Boys and Girls With and Without Attention-Deficit/Hyperactivity Disorder (open access)

Social Self-Concept and Positive Illusory Bias in Boys and Girls With and Without Attention-Deficit/Hyperactivity Disorder

This study examined differences in social self-concept, as measured by the Self-Perception Profile for Children (SPPC), between boys and girls with and without attention-deficit/hyperactivity disorder (ADHD) while controlling for internalizing symptoms. Ninety-six children between the ages of 8 and 13 participated in the study as part of a larger project. Teacher reports of social competence were collected using the Teacher Rating Scale (TRS). The results indicated ADHD children experienced more peer rejection than control children. ADHD girls appeared to be more susceptible to low social self-concept and competence than control children or ADHD boys. Inattentive symptoms were most predictive of teacher reports of competence. Positive illusory bias was not found to serve a protective function in children regardless of ADHD status. The implications of the current study and directions for future research are presented.
Date: August 2006
Creator: Barton, Kimberly A.
System: The UNT Digital Library
Effects of Cautioning and Education in the Detection of Malingered Mild Traumatic Brain Injury (open access)

Effects of Cautioning and Education in the Detection of Malingered Mild Traumatic Brain Injury

This study examined the effectiveness of cautioning and education on simulating a mild traumatic brain injury on several neuropsychological measures. The measures used included the Word Memory Test (WMT), Wechsler Adult Intelligence Scales® - Third Edition (WAIS®-III), Wechsler Memory Scales®-3rd Edition instrument (WMS®-III), 16-item version of the Rey Memory Test, and a self-report symptom checklist. Five experimental groups were used including clinical and non-clinical controls, as well as three simulation groups. The design and implementation of this study also attempted to correct several methodological short comings of prior research by increasing the incentives for participants, expanding the generalizability of findings and examining research compliance and participant self-perception through debriefing. Discriminant analysis was utilized to determine if specific functions existed that would correctly classify and distinguish each experimental group. Several discriminant functions had at least moderate canonical correlations and good classification accuracy. Results also include utility estimates given projected varying base rates of malingering.
Date: May 2006
Creator: Scholtz, Brendon P.
System: The UNT Digital Library
NEPSY profiles in children diagnosed with different ADHD subtypes. (open access)

NEPSY profiles in children diagnosed with different ADHD subtypes.

The purpose of this study was to determine if attention-deficit/hyperactivity disorder (ADHD) subtypes (predominantly hyperactive/impulsive, ADHD-HI; predominantly inattentive, ADHD-IA; combined, ADHD-C) exhibit distinct neuropsychological profiles, using the Attention and Executive Function subtests of the Developmental Neuropsychological Assessment, (NEPSY) and the omission and commission scores obtained on the Conners' Continuous Performance Test-II (CPT-II), a test that assesses attention processes. The sample was selected using archival data collected in a neurodevelopmental clinic over the past decade and consisted of 138 children between the ages of 6 and 12 years old. Using the Diagnostic and Statistical Manual of Mental Disorders (4th ed.) (DSM-IV) criteria, the children were placed in either the ADHD-HI (n = 40), ADHD-IA (n = 35), or ADHD-C (n = 36) group, or a symptom free comparison group (n = 27). It was hypothesized that children with elevations on the impulsivity/ hyperactivity (ADHD-HI and ADHD-C) scale would be impaired on measures of inhibition and those with elevations on the inattention scale (ADHD-IA and ADHD-C) would be impaired on tests of attention, vigilance, and other executive functions. A one-way multivariate analyses of variance (MANOVA) was conducted (Group X Task), with significant results for overall main effect for group on the 7 …
Date: December 2006
Creator: Couvadelli, Barbara
System: The UNT Digital Library

Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization

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In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee satisfaction), the customer interaction behaviors that those attitudes lead to (customer service quality), and the attitudes that those behaviors generate in the customer (customer satisfaction) has become an increasingly important area of investigation. The goal of this research is to analyze the relationships that exist between these three variables: employee satisfaction, customer service quality, and customer satisfaction in a mid-sized retail bank. Data from three separate surveys collected during the same time period in 137 branches of a regional bank are analyzed using multiple regression analysis to determine whether relationships and interactions exist at a banking center level. While results of the analyses did not show a significant relationship between the variables, issues relevant to this determination are discussed and conclusions drawn regarding the nature of these constructs.
Date: May 2006
Creator: Simpson, Eric Phillip
System: The UNT Digital Library