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Military Readiness: Management Focus Needed on Airfields for Overseas Deployments (open access)

Military Readiness: Management Focus Needed on Airfields for Overseas Deployments

A letter report issued by the General Accounting Office with an abstract that begins "The National Military Strategy calls for the Department of Defense (DOD) to maintain the transportation capability to quickly move the large amounts of personnel and equipment needed to win two nearly simultaneous major theater wars anywhere in the world. To provide this mobility, DOD relies on a transportation system--the En Route System (ERS)--that includes an airlift fleet of cargo aircraft and a critical network of overseas airfields that provide logistical support to aircraft on their way to the war zones. Although the two-war requirement and other aspects of the National Military Strategy are now under review by the new administration, the ERS remains critically important as the primary means of quickly moving U.S. soldiers and equipment to areas of conflict around the world. This report addresses (1) whether en-route airfields have the capacity to meet the requirements of the National Military Strategy, (2) the causes of any shortfalls and DOD's plans to correct them, and (3) whether DOD has the information and management structure needed to ensure that the operations of the ERS can be carried out efficiently and effectively."
Date: June 14, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Health Care: Consultants' Billing Advice May Lead to Improperly Paid Insurance Claims (open access)

Health Care: Consultants' Billing Advice May Lead to Improperly Paid Insurance Claims

Testimony issued by the General Accounting Office with an abstract that begins "This testimony discusses the results of GAO's investigation of health care billing consultants whose seminars and workshops advise health care providers on how to boost revenue and avoid audits. Consultants at two workshops that GAO attended provided in-depth discussions of regulations on billing for health care services and compliance with health care laws and regulations. Some of this advice was inconsistent with federal law and guidance provided by the Department of Health and Human Services' Office of Inspector General. Such advice could result in violations of both civil and criminal statutes. Some consultants urged health care providers to not report or refund overpayments from insurance carriers after they were discovered. The consultants also encouraged the performance of unnecessary tests and procedures to generate documentation that would support bills for evaluation and management services at a higher level of complexity than actually confronted during patients' office visits. This testimony summarizes a June report (GAO-01-818)."
Date: June 27, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Medicare Contracting Reform: Opportunities and Challenges in Contracting for Claims Administration Services (open access)

Medicare Contracting Reform: Opportunities and Challenges in Contracting for Claims Administration Services

Testimony issued by the General Accounting Office with an abstract that begins "Discussions about how to reform and modernize the Medicare Program have, in part, focused on whether the structure that was adopted in 1965 is optimal today. Questions have been raised about whether the program could benefit from changes to the way that Medicare's claims processing contractors are chosen and the jobs they do. Medicare could benefit from full and open competition and its relative flexibility to promote better performance and accountability. If the current limits on Medicare contracting authority are removed, the Centers for Medicare and Medicaid Services could (1) select contractors on a competitive basis from a broader array of entities capable of performing needed program activities, (2) issue contracts for discrete program functions to improve contractor performance through specialization, (3) pay contractors based on how well they perform rather than simply reimbursing them for their costs, and (4) terminate poor performers more efficiently."
Date: June 28, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Space Transportation: Critical Areas NASA Needs to Address in Managing Its Reusable Launch Vehicle Program (open access)

Space Transportation: Critical Areas NASA Needs to Address in Managing Its Reusable Launch Vehicle Program

Testimony issued by the General Accounting Office with an abstract that begins "This testimony discusses the National Aeronautics and Space Administration's (NASA) X-33 and X-34 reusable launch vehicle programs. The two programs experienced difficulties achieving their goals primarily because NASA did not develop realistic cost estimates, timely acquisition and risk management plans, and adequate and realistic performance goals. In particular, neither program fully (1) assessed the costs associated with developing new, unproven technologies, (2) provided for the financial reserves needed to deal with technical risks and accommodate normal development delays, (3) developed plans to quantify and mitigate the risks to NASA, or (4) established performance targets showing a clear path leading to an operational reusable launch vehicle. As a result, both programs were terminated. Currently, NASA is in the process of taking steps in the Second Generation Reusable Launch Vehicle Program to help avoid problems like those encountered in the X-33 and X-34 programs."
Date: June 20, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Nursing Workforce: Multiple Factors Create Nurse Recruitment and Retention Problems (open access)

Nursing Workforce: Multiple Factors Create Nurse Recruitment and Retention Problems

Testimony issued by the General Accounting Office with an abstract that begins "Health care providers' difficulties in recruiting and retaining nurses may worsen as the demand for nurses rises with the aging of the population. Demographic changes are widening the gap between the numbers of people needing care and available caregivers. Moreover, the current high levels of job dissatisfaction among nurses because of management decisions to restructure health care delivery and staffing may play a crucial role in the extent of future nurse shortages. Efforts to improve the workplace environment may reduce the likelihood that nurses will leave or consider leaving the profession. More data on the exact scope and nature of the problem are needed to help plan and target corrective measures. Providers, states, and the federal government have the opportunity to collect and analyze critical information on changes in the supply of and demand for nurses."
Date: June 27, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Telecommunications: Metropolitan Area Acquisition Program Implementation and Management (open access)

Telecommunications: Metropolitan Area Acquisition Program Implementation and Management

Testimony issued by the General Accounting Office with an abstract that begins "This testimony discusses the implementation and management of the General Services Administration's (GSA) Metropolitan Area Acquisition (MAA) program, which encourages competition for telecommunication services in large cities. GAO found that as of June 2001, GSA had awarded 37 MAA contracts for 20 metropolitan areas. Existing GSA contracts were to become MAA contracts within nine months after contractors were authorized to begin work. This goal was met in only two of the 14 metropolitan areas in which authorization was given. GSA charges customer agencies two types of fees to recover the costs of their contract management and administration activities. Although GSA does not yet allow MAA contractors to offer FTS2001 services, it is taking steps to allow crossover between the two programs."
Date: June 13, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
GAO's Work at the FBI: Access to Data, Documents, and Personnel (open access)

GAO's Work at the FBI: Access to Data, Documents, and Personnel

Testimony issued by the General Accounting Office with an abstract that begins "GAO has issued about 50 products during the last five years that include information on the Federal Bureau of Investigation's (FBI) operations and activities. When GAO initiates work with federal agencies, it formally notifies key officials about the planned review and meets with them to discuss objectives. In the course of its work, GAO routinely receives large amounts of information, some of it highly sensitive, and has an excellent record when it comes to safeguarding sensitive and classified information. This testimony discusses (1) GAO's statutory access authority to federal records and (2) access problems with the FBI. GAO has broad statutory right of access to agency records in order to conduct audits and evaluations. If agencies do not make information available in a reasonable time, GAO has the authority to demand access by sending the head of the agency a letter stating GAO's authority and its reasons for needing the information. The agency has 20 days to respond, after which the Comptroller General may file a report with the President, the Director of the Office of Management and Budget (OMB), the head of the agency, and Congress. If …
Date: June 20, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Food Stamp Program: Program Integrity and Participation Challenges (open access)

Food Stamp Program: Program Integrity and Participation Challenges

Testimony issued by the General Accounting Office with an abstract that begins "The Food and Nutrition Service (FNS) and the states have taken steps to reduce fraud, waste, and abuse in the Food Stamp Program. GAO's past work has found that FNS and the states need to make better use of electronic data to track individuals and storeowners who may be trafficking in food stamps. GAO also found that financial sanctions and enhanced funding have been at least partially successful in focusing states' attention on minimizing payment errors. However this "carrot and stick" approach can accomplish only so much. Food stamp regulations for determining eligibility and benefits are extremely complex and their application is inherently error-prone and costly to administer. Furthermore, this approach, carried to extremes, can create incentives for states to take actions that may inhibit achievement of one of the agency's basic missions--providing food assistance to needy persons. For example, requiring recipients to report income changes more frequently could decrease errors, but it could also have the unintended effect of discouraging participation by the eligible working poor. This would run counter not only to FNS' basic mission but also to an overall objective of welfare reform--helping people move …
Date: June 27, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
JFMIP: Report on Results and Future Plans for Improving Financial Management (open access)

JFMIP: Report on Results and Future Plans for Improving Financial Management

Other written product issued by the General Accounting Office with an abstract that begins "This report summarizes the results of the Joint Financial Management Improvement Program's activities and its future plans for improving financial management."
Date: June 1, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Space Station: Inadequate Planning and Design Led to Propulsion Module Project Failure (open access)

Space Station: Inadequate Planning and Design Led to Propulsion Module Project Failure

A letter report issued by the General Accounting Office with an abstract that begins "This report discusses the National Aeronautics and Space Administration's (NASA) contract with Boeing Reusable Space Systems to build the now-canceled follow-on propulsion module for the International Space Station. GAO found that the initial propulsion module project did not meet performance, cost, and schedule goals largely because NASA proceeded with Boeing's proposal without following fundamental processes involving project planning and execution. Once it was determined that Boeing's proposal was inadequate, NASA began to assess alternatives to the Boeing-proposed propulsion module. The assessment team defined mission success criteria, identified key design assumptions, and performed comparative analysis on competing designs. On the basis of its analyses, the team recommended a follow-on design. NASA acknowledged that its initial approach to developing a propulsion module was inadequate and contributed to the project's unsuccessful conclusion. NASA officials sought to learn lessons from the project in order to avoid similar problems in managing future programs."
Date: June 20, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
National Saving: Answers to Key Questions (open access)

National Saving: Answers to Key Questions

Other written product issued by the General Accounting Office with an abstract that begins "This report is designed to present information about national saving--as measured in the National Income and Product Accounts--and its implications for economic growth and retirement security. GAO addresses the following questions: (1) what is personal saving, how is it related to national saving, and what are the implications of low personal saving for Americans' retirement security? (2) what is national saving and how does current saving in the United States compare to historical trends and saving in other countries? (3) how does national saving affect the economy and how would higher saving affect the long-term outlook? (4) how does federal fiscal policy affect national saving, what federal policies have been aimed at increasing private saving, and how would Social Security and Medicare reform affect national saving? and (5) what are the key issues in evaluating national saving?"
Date: June 1, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Anti-Drug Media Campaign: Aspects of Advertising Contract Mismanaged by the Government; Contractor Improperly Charged Some Costs (open access)

Anti-Drug Media Campaign: Aspects of Advertising Contract Mismanaged by the Government; Contractor Improperly Charged Some Costs

A letter report issued by the General Accounting Office with an abstract that begins "This report discusses the Office of National Drug Control Policy's (ONDCP) advertising contract for Phase III of the National Youth Anti-Drug Media Campaign. The contractor for the advertising portion of the Phase III anti-drug media campaign did not properly charge the government for some of the labor costs incurred under the contract. Ogilvy & Mather's submission of time sheets claiming hours that some employees said they did not work on the anti-drug media campaign was clearly improper. Moreover, Ogilvy should not have been awarded a cost accounting standards (CAS)-covered cost-reimbursement government contract until the company had an adequate cost accounting system to support this type of contract. The government poorly managed aspects of the award and administration of the contract. The Department of Health and Human Services (HHS) should not have awarded this cost-reimbursement contract without determining whether the contractor had an adequate cost accounting system that met CAS standards. In addition, HHS should have reviewed the appropriateness of the large amount of money that the contracting officer's technical representative (COTR) recommended be disallowed from the contractor's invoices or arranged for an audit of the contract. …
Date: June 25, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
HUD Inspector General: Actions Needed to Strengthen Management and Oversight of Operation Safe Home (open access)

HUD Inspector General: Actions Needed to Strengthen Management and Oversight of Operation Safe Home

A letter report issued by the General Accounting Office with an abstract that begins "This report reviews the Department of Housing and Urban Development's (HUD) efforts to combat violent crime and drug trafficking in public housing through Operation Safe Home. GAO found that Operation Safe Home lacks the necessary information systems and management controls to ensure that HUD's Office of Inspector General (OIG) can readily monitor the obligation and expenditure of funds and track the numbers of arrests and convictions. As a result, the OIG cannot reliably allocate program resources or accurately estimate its funding needs. Furthermore, in the absence of complete, consistent, or accurate information, the OIG cannot Congress with reliable and supportable information on Operation Safe Home's accomplishments. The OIG recognizes the need for more effective management controls within Operation Safe Home and has begun to address the problem. These actions, once implemented, should help the OIG to allocate resources more effectively, better estimate future funding needs, and more accurately measure and report the program's accomplishments. However, GAO remains concerned about OIG's long-term involvement in Operation Safe Home. The OIG cannot independently and impartially audit or investigate Operation Safe Home, and may not be perceived as impartial when …
Date: June 29, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Securities and Exchange Commission: Reviews of Accounting Matters Related to Public Filings (open access)

Securities and Exchange Commission: Reviews of Accounting Matters Related to Public Filings

A letter report issued by the General Accounting Office with an abstract that begins "This report reviews the Securities and Exchange Commission's (SEC) resolution of accounting issues submitted by companies that have or are contemplating publicly traded securities. Companies are required by law to register their securities with SEC by filing a registration statement. This statement must contain financial and other information on the securities and the issuer. SEC's Office of the Chief Accountant (OCA) is responsible for providing guidance to companies to ensure that they comply with the reporting requirements of the law. Generally, registrants submit issues to OCA for which there is no authoritative guidance. These issues tend to involve unusual, complex, or innovative transactions. Some of the accounting issues frequently reviewed include business mergers and issues surrounding revenue recognition and financial instruments. Representatives of registrants and the accounting profession have had both positive and negative experiences with SEC's handling of accounting issues. Several representatives expressed concerns over the transparency of SEC's decision making process and SEC's use of accounting sources outside of generally accepted accounting procedures."
Date: June 14, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
United Nations: Planning for Headquarters Renovation Is Reasonable; United States Needs to Decide Whether to Support Work (open access)

United Nations: Planning for Headquarters Renovation Is Reasonable; United States Needs to Decide Whether to Support Work

A letter report issued by the General Accounting Office with an abstract that begins "The United Nations' (U.N.) headquarters in New York clearly needs to be renovated, and the Secretary-General will ask member states to make key decisions in 2002 about the future of the renovation. As host country to U.N. headquarters, the United States needs to play a major role in making these decisions if the renovation is to proceed. However, the administration and the Department of State have not yet developed a comprehensive U.S. position on the renovation. Assuming the United States decides to support the renovation, it needs considerable lead time to examine the issues, including what scope of renovation meets U.N. and U.S. needs in the 21st century, what share of the renovation costs would the United States be willing to provide, and what process is needed to ensure that the construction is cost-effective and timely. One option for examining these issues would be to establish a team comprised of experts on construction management and U.N. issues, using appropriate administration resources from State, the National Academy of Sciences, and the General Services Administration."
Date: June 15, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Air Force Inventory: Parts Shortages Are Impacting Operations and Maintenance Effectiveness (open access)

Air Force Inventory: Parts Shortages Are Impacting Operations and Maintenance Effectiveness

A letter report issued by the General Accounting Office with an abstract that begins "Spare parts shortages on the three Air Force systems GAO reviewed have undermined the performance of assigned missions and the economy and efficiency of maintenance activities. Specifically, the Air Force did not meet its mission-capable goals for the E-3 or C-5 aircrafts during fiscal years 1996-2000, nor did it have enough F-100-220 engines to meet peacetime and wartime goals during that period. These shortages may also affect personnel retention. GAO recently reported that the lack of parts and materials to successfully complete daily job requirements was one of six major factors causing job dissatisfaction among military personnel. Item managers at the maintenance facilities often indicated that spare parts shortages were caused by the inventory management system underestimating the need for spare parts and by delays in the Air Force's repair process as a result of the consolidation of repair facilities. Other reasons included difficulties with producing or repairing parts, reliability of spare parts, and contracting issues. The Air Force and the Defense Logistics Agency have planned or begun many initiatives to alleviate shortages of the spare parts for the three systems GAO reviewed."
Date: June 27, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
National Science Foundation: Status of Achieving Key Outcomes and Addressing Major Management Challenges (open access)

National Science Foundation: Status of Achieving Key Outcomes and Addressing Major Management Challenges

A letter report issued by the General Accounting Office with an abstract that begins "This report reviews the National Science Foundation's (NSF) fiscal year 2000 performance report and fiscal year 2002 performance report plan required by the Government Performance and Results Act. Specifically, GAO discusses NSF's progress in addressing several key outcomes that are important to NSF's mission. NSF reported that it made substantial progress in achieving its key outcomes. Although the planned strategies for achieving these key outcomes generally are clear and reasonable, some are vague and do not identify the specific steps for achieving the goals. NSF's fiscal year 2000 performance report and fiscal year 2002 performance plan reflect continued improvement compared with the prior year's report and plan. Although the 2002 performance plan does not substantially address NSF's human capital management, NSF is developing a five-year workforce strategic plan to address strategic human capital management issues that must be submitted to the Office of Management and Budget by July 20, 2001. NSF's performance report did not explain its progress in resolving information security challenges, but NSF indicated that it has internal management controls that continually monitor data security."
Date: June 15, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Internal Revenue Service: Unpaid Taxes of Federal Workers and Annuitants (open access)

Internal Revenue Service: Unpaid Taxes of Federal Workers and Annuitants

A letter report issued by the General Accounting Office with an abstract that begins "Voluntary compliance with tax laws, the foundation of the U.S. tax system, could be undermined if the public perceives that federal workers and former federal workers successfully evade their tax obligations. Internal Revenue Service (IRS) records indicate that federal workers and annuitants, and IRS workers in particular, appear to be more compliant in meeting their tax responsibilities than the general population. Nonetheless, IRS records indicate that some federal workers and annuitants are not fulfilling their tax responsibilities and owe the federal government about $2.5 billion in outstanding taxes. In its attempt to improve management and collection of federal taxes owed by federal workers and annuitants, IRS faces the same issues hindering its ability to manage and collect unpaid taxes of the general population. With respect to IRS' efforts to improve compliance among federal workers and annuitants, IRS must first be able to determine how effective its program for this purpose has been and what, if any, modifications are needed to ensure that the program meets its objectives."
Date: June 14, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Disadvantaged Business Enterprises: Critical Information Is Needed to Understand Program Impact (open access)

Disadvantaged Business Enterprises: Critical Information Is Needed to Understand Program Impact

A letter report issued by the General Accounting Office with an abstract that begins "The Department of Transportation's (DOT) Disadvantaged Business Enterprise (DBE) program seeks to remedy the effects of current and past discrimination against small businesses owned and controlled by socially and economically disadvantaged persons and to foster equal opportunity in transportation contracting. This report provides information on (1) important changes made to the program since 1999; (2) characteristics of DBEs and non-DBEs that receive DOT-assisted highway and transit contracts; (3) evidence of discrimination and other factors that may limit DBEs' ability to compete for DOT-assisted contracts; and (4) the programs impact on costs, competition, and job creation and the impact of discontinuing the federal and nonfederal DBE programs. GAO found that the program has changed significantly since DOT issued new regulations in 1999 in response to a 1995 Supreme Court decision that heightened standards for federal programs that use race or ethnicity as a criterion in decision-making. The new regulations overhauled the DBE goal-setting process. For example, states and transit authorities are no longer required to justify goals lower than 10 percent--the amount identified in the statutory DBE provision. Rather, goals are to be based on the number …
Date: June 1, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
District of Columbia: Comments on Fiscal Year 2000 Performance Report (open access)

District of Columbia: Comments on Fiscal Year 2000 Performance Report

A letter report issued by the General Accounting Office with an abstract that begins "The District of Columbia's fiscal year 2000 performance report is an improvement in that it meets some of the statutory requirements that the previous year's report did not. However, the extensive changes that the District made to its fiscal year 2000 performance goals during the fiscal year undermine the report's usefulness because the District did not include critical information needed by Congress and other stakeholders. Such information, identifying how, when, and why specific goals were altered and the decision-making and accountability implications of those changes, is important to Congress and others so that they can have confidence in the validity and completeness of the reported performance data. Also, the report does not cover all significant activities of the District government. Sustained progress is needed to address the critical performance and other management challenges that the District faces. The District recognizes the shortcomings with its performance management efforts and has stated a commitment to addressing them. The effective implementation of the various initiatives underway in the District is vital to the success of the District's efforts to create a more focused, results-oriented approach to management and decision-making--an …
Date: June 8, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Military Personnel: Perceptions of Retention-Critical Personnel Are Similar to Those of Other Enlisted Personnel (open access)

Military Personnel: Perceptions of Retention-Critical Personnel Are Similar to Those of Other Enlisted Personnel

A letter report issued by the General Accounting Office with an abstract that begins "This report reviews the Department of Defense's 1999 broad-based survey of active duty personnel to help shed light on why servicemembers in critical occupational areas might be leaving the military. From comparing the responses of retention-critical personnel against other enlisted personnel, GAO concludes that personnel in retention-critical occupations are not being "pushed out" of the military by their experiences at a greater rate than other enlisted personnel. Rather, to the extent they possess marketable skills, it is more likely they are being "pulled out" of the military by more attractive civilian opportunities. Comparing retention-critical personnel against other enlisted personnel, GAO found that the expectations and experiences of personnel serving in retention-critical occupations were often similar to those of other enlisted personnel. Personnel in retention-critical occupations were generally as satisfied with military life as were other enlisted personnel and each group's career intentions were similar. Nearly half of both retention-critical and other enlisted personnel were satisfied with the military way of life. Perceptions of civilian life for those serving in retention-critical occupations were mixed. Overall, most enlisted personnel had a positive perception about work-related opportunities and the …
Date: June 28, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Quality Assurance: The Fastener Quality Act's Small-Lot Exemption (open access)

Quality Assurance: The Fastener Quality Act's Small-Lot Exemption

A letter report issued by the General Accounting Office with an abstract that begins "This report reviews changes in fastener industry practice "resulting from or apparently resulting from" the small-lot exemption of the Fastener Quality Act. GAO found no evidence that the fastener industry changed any practices resulting from, or apparently resulting from, the small-lot exemption. The Customs Service's limited tests of imported fasteners in 2001 found no evidence of substandard fasteners and no evidence of any decline in the quality of fasteners from the results of tests Customs conducted in 1998."
Date: June 8, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Customs Service Modernization: Results of Review of First Automated Commercial Environment Expenditure Plan (open access)

Customs Service Modernization: Results of Review of First Automated Commercial Environment Expenditure Plan

A letter report issued by the General Accounting Office with an abstract that begins "This report discusses the U.S. Custom Service's expenditure plan for its Automated Commercial Environment System (ACE). GAO found that (1) Customs' expenditure plan satisfies the legislative conditions specified in the 2001 Consolidated Appropriations Act, (2) activities described in the plan are consistent with GAO's two open recommendations regarding the need for Customs to justify and make ACE investment decisions incrementally and strengthen ACE software acquisition management, and (3) there are two areas needing improvement. Customs has not adequately justified investing in the International Trade Data System (ITDS) pilot project parallel with, and separate from, planned ITDS efforts under ACE modernization. Also, Customs has defined conflicting roles and responsibilities for its independent verification and validation (IV&V) contractor."
Date: June 5, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Social Security Administration: Status of Achieving Key Outcomes and Addressing Major Management Challenges (open access)

Social Security Administration: Status of Achieving Key Outcomes and Addressing Major Management Challenges

A letter report issued by the General Accounting Office with an abstract that begins "GAO reviewed the Social Security Administration's (SSA) fiscal year 2000 performance report and fiscal year 2002 performance plan to assess SSA's progress in achieving five key outcomes important to the agency's mission. The five key outcomes are (1) providing timely, accurate, and useful information and services to the public; (2) making disability determinations more timely and accurate; (3) reducing long-term disability benefits as people return to the workplace; (4) providing timely information to decisionmakers on program policy issues, such as long-term solvency of trust fund; and (5) reducing waste, fraud, abuse, and error in the Supplemental Security Income program. Although it lowered and met its goal for the volume of 800-number calls processed, SSA did not report on its progress toward improving the accuracy of 800-number service because data were not yet available. SSA's strategy for meeting its fiscal year 2002 goals included training customer staff to be more accurate. However, in its fiscal year 2002 plan, SSA merged two accuracy indicators without sufficient justification, which may affect SSA's ability to monitor and manage performance. Even though SSA lowered the targets for about half of its …
Date: June 15, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library