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Information Security: Weak Controls Place Interior's Financial and Other Data at Risk (open access)

Information Security: Weak Controls Place Interior's Financial and Other Data at Risk

A letter report issued by the General Accounting Office with an abstract that begins "This report reviews information system general controls over the financial systems maintained by the Department of the Interior at its National Business Center (NBC) in Denver, Colorado. GAO found that although the Denver center has made progress in correcting previously cited computer security weaknesses, additional weaknesses affect the Denver center's information system control environment. These weaknesses affect the center's ability to prevent and detect unauthorized changes to financial information, control electronic access to sensitive personnel information, and restrict physical access to sensitive computing areas. The Denver center did not adequately limit access granted to authorized users, control all aspects of the system software controls, or secure access to its network. Also, the Denver center had not fully established a comprehensive program to routinely monitor access to its computer facilities and data and to identify and investigate unusual or suspicious access patterns that could indicate unauthorized access. The primary reason for these weaknesses was that the Denver center had not yet fully developed and implemented a comprehensive entitywide program to manage computer security."
Date: July 3, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Federal Emergency Management Agency: Weaknesses Exist in the Cerro Grande Fire Assistance Claim Validation Process (open access)

Federal Emergency Management Agency: Weaknesses Exist in the Cerro Grande Fire Assistance Claim Validation Process

A letter report issued by the General Accounting Office with an abstract that begins "While the federal government has accepted responsibility for the Cerro Grande fire and enacted the Cerro Grande Fire Assistance Act (CGFAA) to expeditiously compensate those injured by the fire, it is incumbent on the Federal Emergency Management Agency (FEMA) as the administering agency to establish an effective system of internal control to safeguard the funds appropriated for the Cerro Grande program. The act lays a framework to establish such accountability by requiring FEMA to determine that victims' injuries and losses occurred as result of the fire and to determine the amount of allowed compensation. FEMA has established a process to review all claims submitted. However, this process as currently implemented does not provide adequate assurance that only valid claims were paid or that the amounts paid were reasonable because there is insufficient documentation of the steps taken to determine the validity and reasonableness of the claim amounts. In addition, policies and procedures for paying claims have either not yet been developed or have not been formally and centrally documented."
Date: July 13, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
On-Line Trading: Investor Protections Have Improved but Continued Attention Is Needed (open access)

On-Line Trading: Investor Protections Have Improved but Continued Attention Is Needed

A letter report issued by the General Accounting Office with an abstract that begins "On-line trading continues to be an important part of the securities trading market. The industry reports investing greater resources to improve the performance of their systems, and regulators have made substantial progress in ensuring that investors receive better information in key investor protection areas. However, investors trading on-line continue to file many complaints about failures and delays in processing orders. GAO believes that providing complete information on the websites of on-line broker-dealers would allow investors to make more informed investment decisions."
Date: July 20, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Contract Management: Benefits of the DOD Mentor-Protege Program Are Not Conclusive (open access)

Contract Management: Benefits of the DOD Mentor-Protege Program Are Not Conclusive

A letter report issued by the General Accounting Office with an abstract that begins "Congress authorized the Pilot Mentor Protege Program to boost the participation of small disadvantaged businesses as subcontractors and suppliers under Department of Defense (DOD) contracts. The program provides incentives for major defense contractors (mentors) to assist small disadvantaged businesses (proteges) in strengthening their ability to compete for work. However, DOD has been criticized for not establishing compelling evidence about the program's overall effectiveness. This report reviews (1) the relationship between the results of the Mentor-Protege Program and the statutory goal of awarding five percent of the total dollar amount contracted by DOD and subcontracted by DOD prime contractors to small disadvantaged businesses; (2) whether the Mentor-Protege Program enhanced the business competitiveness, financial independence, and business development of protege firms; and (3) whether program funds had been used as an effective incentive for mentor firms to participate in the program. GAO found that DOD lacks data integral to assessing the success of the Mentor-Protege Program. DOD lacks enough information to determine the relationship between the program and the goal of awarding five percent of the total dollar amount contracted to small disadvantaged businesses. Although DOD has consistently …
Date: July 19, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Single-Family Housing: Better Strategic Human Capital Management Needed at HUD's Homeownership Centers (open access)

Single-Family Housing: Better Strategic Human Capital Management Needed at HUD's Homeownership Centers

A letter report issued by the General Accounting Office with an abstract that begins "The Department of Housing and Urban Development (HUD), through the Federal Housing Administration (FHA), insures billions of dollars in home mortgage loans made by private lenders. HUD's 2020 Management Reform Plan, issued in 1997, sought to downsize and reform the agency, including its single-family mortgage insurance program. As part of its 2020 plan, HUD consolidated the single-family program's field activities at four new regional homeownership centers and specified resources for the centers. Although HUD has substantially streamlined FHA's single-family mortgage insurance programs, human capital issues remain a concern. This report reviews HUD's implementation of the homeownership center concept under the 2020 plan, focusing on (1) the deployment of center staff, (2) the training provided to the center staff, and (3) the centers' monitoring of contractors. GAO found that nearly half of the centers' staff remain in 71 field offices across the country, even though HUD envisioned that only a third of the staff would stay in the field offices. The deployment of staff across the centers is not consistent with their workload, and, as a result, the centers are having trouble supervising and making effective use …
Date: July 26, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Financial Management: Poor Internal Control Exposes Department of Education to Improper Payments (open access)

Financial Management: Poor Internal Control Exposes Department of Education to Improper Payments

Testimony issued by the General Accounting Office with an abstract that begins "GAO and the Department of Education's Office of Inspector General have issued many reports in recent years on the Department's financial management problems, including internal control weaknesses that put the Department at risk for waste, fraud, abuse, and mismanagement. In an April 2001 assessment of the internal control over Education's payment processes and the associated risks for improper payments, GAO identified four broad categories of internal control weaknesses: poor segregation of duties, lack of supervisory review, inadequate audit trails, and inadequate computer systems' applications controls. This testimony discusses how these weaknesses make Education vulnerable to improper payments in grant and loan payments, third party drafts, and government purchase card purchases. GAO found that Education's student aid application processing system for grants and loans lacks an automated edit check that would identify potentially improper payments from students who were much older than expected, a single social security number associated with two or more dates of birth, grants to recipients in excess of statutory limits, and searches for invalid social security numbers. GAO also found problems with Education's third party draft system. Specifically, Education (1) circumvented a system's application control …
Date: July 24, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Federal Tort Claims Act: Coverage and Claims for Tribal Self-Determination Contracts at the Indian Health Service (open access)

Federal Tort Claims Act: Coverage and Claims for Tribal Self-Determination Contracts at the Indian Health Service

Testimony issued by the General Accounting Office with an abstract that begins "The Indian Self-Determination and Education Assistance Act of 1975 encourages tribes to participate in and manage programs that for years had been administered on their behalf by the Department of Health and Human Services (HHS) and the Department of the Interior. The act authorizes tribes to take over the administration of such programs through contractual arrangements with the agencies that previously ran them: HHS' Indian Health Service and Interior's Bureau of Indian Affairs. For the Indian Health Service, the programs include mental health, dental care, hospitals and clinics. For the Bureau of Indian Affairs, the programs that can be contracted by tribes include law enforcement, education, and social services. Under the first 15 years of the Self-Determination Act, tribal contractors generally assumed liability for accidents or torts (civil wrongdoings) caused by their employees. However, in 1990, the federal government permanently assumed this liability when Congress extended the Federal Tort Claims Act (FTCA) coverage to tribal contractors under the Self-Determination Act. Originally enacted in 1946, FTCA established a process by which individuals injured by federal employees could seek compensation from the federal government. As a result of extending this …
Date: July 31, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Trade Adjustment Assistance: Improvements Necessary, but Programs Cannot Solve Communities' Long-Term Problems (open access)

Trade Adjustment Assistance: Improvements Necessary, but Programs Cannot Solve Communities' Long-Term Problems

Testimony issued by the General Accounting Office with an abstract that begins "The Trade Adjustment Assistance (TAA) Program and the North American Free Trade Agreement Transitional Adjustment Assistance (NAFTA-TAA) Program are designed to help dislocated workers, communities, and firms adjust to the rapid economic changes that characterize the globalization of national economies. Although globalization has increased the importance of technology and service sector jobs, it has also resulted in the loss of many manufacturing jobs as companies that cannot compete with lower-priced imports go out of business or relocate abroad. The federal government recognizes that although the benefits of increased trade are widely dispersed across the economy, the costs of worker dislocation effects are more localized. This has heightened concerns about the efficacy of federal trade adjustment assistance efforts. This testimony discusses (1) the nature of trade impacts on communities and the use of benefits and services under TAA and the NAFTA-TAA programs, (2) the structural problems that impede effective delivery of those services and benefits, and (3) the longer-term challenges facing trade-impacted communities."
Date: July 20, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Purchase Cards: Control Weaknesses Leave Two Navy Units Vulnerable to Fraud and Abuse (open access)

Purchase Cards: Control Weaknesses Leave Two Navy Units Vulnerable to Fraud and Abuse

Testimony issued by the General Accounting Office with an abstract that begins "This testimony discusses internal controls weaknesses that left two Navy units in San Diego, California, vulnerable to purchase card fraud and abuse. GAO found a proliferation of purchase cards at the two units in San Diego--the Space and Naval Warfare Systems Command and the Navy Public Works. In the end, more than 1,700 cardholders essentially had the authority to make their own purchase decisions. A serious breakdown in internal controls over the receipt of government property and the certification of monthly statements, coupled with flawed or nonexistent policies and procedures and the failure of Navy employees to adhere to valid policies and procedures, led to (1) the loss, theft, and misuse of government property; (2) the potential abuse of purchase cards; and (3) payments of potentially fraudulent charges. Five fraud cases have already been identified, and the government remains extremely vulnerable to fraud, waste, and abuse arising from the purchase card program at the two Navy units. This testimony summarized the November report, GAO-02-32."
Date: July 30, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Human Capital: Taking Steps to Meet Current and Emerging Human Capital Challenges (open access)

Human Capital: Taking Steps to Meet Current and Emerging Human Capital Challenges

Testimony issued by the General Accounting Office with an abstract that begins "This testimony discusses GAO's three-stage approach for addressing the federal government's human capital challenges. First, agencies must take all administrative steps available to them under current laws and regulations to manage their people for results. While much of what agencies need to accomplish these steps is already available to them, they will need the sustained commitment from top management and the support from both the Office of Management and Budget and the Office of Personnel Management to do so. Second, the Administration and Congress should pursue selected legislative opportunities to put new tools and flexibilities in place that will help agencies attract, motivate, and retain employees--both overall and, especially, in connection with critical occupations. Third, all interested parties should work together to determine the nature and extent of more comprehensive human capital (or civil service) reforms that should be enacted over time. These reforms should include placing greater emphasis on skills, knowledge, and performance in connection with federal employment and compensation decisions, rather than the passage of time and rate of inflation, as is often the case today."
Date: July 17, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Budget Process: Considerations for Updating the Budget Enforcement Act (open access)

Budget Process: Considerations for Updating the Budget Enforcement Act

Testimony issued by the General Accounting Office with an abstract that begins "This testimony discusses the budget process established by the Budget Enforcement Act, which will expire in fiscal year 2002. Because the goal of achieving zero deficits has been achieved, the focus of the budget process has shifted to to the allocation of surpluses among debt reduction, spending increases, and tax cuts. The budget process should be designed to avoid what has been described as the year-end "train wreck." A year-end "train wreck" results from a failure to reach agreement--or at least a compromise acceptable to all parties--earlier in the year. Although it is possible that early agreement on some broad parameters could facilitate a smoother process, it is not clear that such an agreement will always prevent gridlock--it may just come earlier. Two ideas that have been proposed to avert the year-end disruption caused by an inability to reach agreement on funding the government include joint budget resolutions and biennial budgeting. In discussing alternatives for improving the budget process, there is a broad consensus among observers and budget analysts that the spending constraints established by the act are necessary even with the advent of actual and projected surpluses. …
Date: July 19, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
VA Health Care: Continuing Oversight Needed to Achieve Formulary Goals (open access)

VA Health Care: Continuing Oversight Needed to Achieve Formulary Goals

Testimony issued by the General Accounting Office with an abstract that begins "Although the Department of Veterans Affairs (VA) has made significant progress establishing a national formulary that has generally met with acceptance by prescribers and patients, VA oversight has not fully ensured standardization of its drug benefit nationwide. The three medical centers GAO visited did not comply with the national formulary. Specifically, two of the three medical centers omitted more than 140 required national formulary drugs, and all three facilities inappropriately modified the national formulary list of required drugs for certain drug classes by adding or omitting some drugs. In addition, as VA policy allows, Veterans Integrated Service Networks (VISN) added drugs to supplement the national formulary ranging from five drugs at one VISN to 63 drugs at another. However, VA lacked criteria for determining the appropriateness of the actions networks took to add these drugs. In addition to problems standardizing the national formulary, GAO identified weaknesses in the nonformulary approval process. Although the national formulary directive requires certain criteria for approving nonformulary drugs, it does not prescribe a specific nonformulary approval process. As a result, the processes health care providers must follow to obtain nonformulary drugs differ among …
Date: July 24, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Medicare: Successful Reform Requires Meeting Key Management Challenges (open access)

Medicare: Successful Reform Requires Meeting Key Management Challenges

Testimony issued by the General Accounting Office with an abstract that begins "Management of Medicare has come under increasing scrutiny. The Health Care Financing Administration (HCFA) has had mixed success running the program. The agency has developed payment methods that have contained cost growth, and HCFA has paid fee-for-service claims quickly and at low administrative cost. However, HCFA has had difficulty ensuring that it paid claims appropriately. In addition, Medicare claims administration contractors have done a poor job of communicating with Medicare providers. HCFA has taken important steps to address some of these shortcomings, including strengthening payment safeguards, but several factors have hampered its efforts. Despite its growing responsibilities, HCFA suffers from staffing shortages. The agency also continues to rely on archaic computer systems. At the same time, HCFA has faltered in its attempts to adopt a results-based approach to agency management. Constraints on the agency's contracting authority have limited its use of full and open competition to select claims administration contractors and assign administrative tasks. Rising expectations among Medicare beneficiaries and providers are putting pressure on the Centers for Medicare and Medicaid Services to modernize and improve agency operations. Such improvements will require HCFA to begin a performance-based management …
Date: July 25, 2001
Creator: United States. General Accounting Office.
Object Type: Text
System: The UNT Digital Library
Public-Private Partnerships: Pilot Program Needed to Demonstrate the Actual Benefits of Using Partnerships (open access)

Public-Private Partnerships: Pilot Program Needed to Demonstrate the Actual Benefits of Using Partnerships

A letter report issued by the General Accounting Office with an abstract that begins "The U.S. government is one of the world's largest property owners, with a real estate portfolio of more than 400,000 defense and civilian buildings and more than one-half billion acres of land. Each year, the federal government spends billions of dollars to maintain its buildings. Even so, the General Services Administration (GSA) contends that it needs $4 billion, over and above these expenditures, to maintain its existing inventory. This report identifies the potential benefits to the federal government of entering into public-private partnerships on real property--an arrangement in which the federal government contributes real property and a private entity contributes financial capital and borrowing ability to redevelop or renovate the real property. GAO found that public-private partnership authority could be an important management tool to address problems in deteriorating federal buildings, but further study of how the tool would actually work and its benefits compared to other options is needed. Potential net benefits to the federal government of entering into these public-private partnerships include better space, lower operating costs, and increased revenue without up-front federal capital expenditures if further analysis shows that they would not be …
Date: July 25, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Military Base Closures: DOD's Updated Net Savings Estimate Remains Substantial (open access)

Military Base Closures: DOD's Updated Net Savings Estimate Remains Substantial

A letter report issued by the General Accounting Office with an abstract that begins "Through four rounds of base closures and realignments between 1988 and 1995, the Department of Defense (DOD) expected to reduce its domestic infrastructure and provide needed dollars for high priority programs, such as weapons modernization. Although DOD projects it will realize significant recurring savings from the closures and realignments, Congress continues to raise questions about how much, if any, money has been saved through the base closure process. Two GAO reports issued in late 1998 concluded that net savings from the four closure rounds were substantial but that the cost and savings estimates used to calculate the net savings were imprecise. This report reviews (1) the basis for DOD's recent increase in net savings projected to be realized from the closure process and (2) GAO's previous observations on the basis for savings from base closure and realignment actions and the precision of the cost and savings estimates. DOD's fiscal year 2001 budget request and documentation show that it now expects net savings of about $15.5 billion through fiscal year 2001 and about $6.1 billion in annual recurring savings thereafter, an increase from the $14.2 billion and …
Date: July 31, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
NATO: U.S. Assistance to the Partnership for Peace (open access)

NATO: U.S. Assistance to the Partnership for Peace

A letter report issued by the General Accounting Office with an abstract that begins "After the collapse of the former Soviet Union and the Warsaw Pact in 1991, North Atlantic Treaty Organization (NATO) allies and the United States sought new ways to cooperate with the political and military leadership of their former adversaries. In January 1994, NATO established the Partnership for Peace to increase defense cooperation with former Warsaw Pact members and other former communist states in Central and Eastern Europe. Supported by the United States through the Warsaw Initiative, the Partnership plays a key role in developing the capabilities of those states and reforming their defense establishments. Given the key role the Partnership for Peace has played in the transformation of NATO's relationship with these states, the significant U.S. involvement and investment in this program through the Warsaw Initiative, and the impending debate on potential NATO members drawn from the Partnership, this report (1) provides an historic overview of previous NATO accessions, (2) describes the cost and content of the Warsaw Initiative, and (3) describes the results and benefits of Warsaw Initiative programs."
Date: July 20, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Environmental Contamination: Cleanup Actions at Formerly Used Defense Sites (open access)

Environmental Contamination: Cleanup Actions at Formerly Used Defense Sites

A letter report issued by the General Accounting Office with an abstract that begins "The U.S. Army Corps of Engineers estimates that it will spend as much as $20 billion to clean up contamination at thousands of properties that were once owned, leased, or operated by the Defense Department (DOD). These properties contain hazardous, toxic, and radioactive wastes in the soil and water or in containers, such as underground storage tanks. The Corps is responsible for cleaning up the hazards, including removing underground storage tanks. DOD's annual report on its environmental restoration activities can provide a misleading picture of the Corps' accomplishments. DOD's accounts of completed projects include projects that were ineligible or that did not involve any actual cleanup effort. As a result, the impression is that--after 15 years and expenditures of $2.6 billion--more than half of the projects at formerly used defense sites have been completed. In reality, only about 32 percent of those projects that required actual cleanup actions have been completed, and those are the cheapest and least technologically challenging. The Corps estimates that the remaining projects will cost more than $13 billion and take upwards of 70 years to complete. The Corps' reporting of completed …
Date: July 31, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Aviation Competition: Restricting Airline Ticketing Rules Unlikely to Help Consumers (open access)

Aviation Competition: Restricting Airline Ticketing Rules Unlikely to Help Consumers

A letter report issued by the General Accounting Office with an abstract that begins "Passengers on the same commercial airline flight may pay very different fares. This situation has led to dissatisfaction among some passengers who believe that airline ticketing practices are unfair. To reduce their cost of flying, some passengers have tried to use "hidden-city" and "back-to-back" ticketing. Hidden-city ticketing occurs when a passenger books a flight to one city but purposely deplanes at an intermediate city. Though never intending to make the last leg of the flight, the passenger buys the ticket because it is cheaper than a ticket to the intermediate city. Back-to-back ticketing occurs when a passenger buys two round-trip tickets that include a Saturday night stay but either uses only half the ticket coupons or uses all the coupons out of sequence. This practice results in a lower price than would be possible by purchasing round-trip tickets that did not include a Saturday night stay. Most airlines expressly forbid the use of hidden-city and back-to-back ticketing. This report reviews (1) the factors that airlines consider when setting fares; (2) the factors that create hidden-city ticketing and the pricing practices that foster back-to-back ticketing practices; (3) …
Date: July 31, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
United Nations: Targeted Strategies Could Help Boost U.S. Representation (open access)

United Nations: Targeted Strategies Could Help Boost U.S. Representation

A letter report issued by the General Accounting Office with an abstract that begins "The United Nations (U.N.) and its affiliated entities face the dual challenge of attracting and retaining staff who meet the highest standards of efficiency, competence, and integrity while maintaining the international character of the organizations by ensuring equitable geographic balance in the workforce. Nevertheless, U.N. organizations have made slow progress in addressing U.S. concerns about underrepresentation, and, except for the U.N. secretariat in New York, the organizations with representation targets that GAO studied have not achieved equitable employment of Americans since 1992. Although the U.N. organizations are ultimately responsible for achieving fair geographic balance among its member countries, the State Department, in coordination with other U.S. agencies, plays a role in ensuring that the United States is fairly represented. U.N. organizations have not fully developed long-range workforce planning strategies, and neither State nor the U.N. agencies have formal recruiting and hiring action plans to improve U.S. representation in the U.N. system. Without these measures, the United States' ability to even maintain the number of Americans employed in the United Nations could be hampered."
Date: July 27, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Navy Inventory: Parts Shortages Are Impacting Operations and Maintenance Effectiveness (open access)

Navy Inventory: Parts Shortages Are Impacting Operations and Maintenance Effectiveness

A letter report issued by the General Accounting Office with an abstract that begins "The military's ability to carry out its mission depends on having adequate supplies of spare parts on hand for equipment maintenance. Shortages are a key indicator of whether the billions of dollars spent on these parts each year are used effectively, efficiently, and economically. The Navy has acknowledged in recent years that its aviation systems have significant readiness and supply problems. Since 1990, GAO has included Defense Department (DOD) inventory management, including spare parts, on its list of government functions at high risk for waste, fraud, abuse, and mismanagement. This report reviews (1) the impact of shortages of spare parts for two selected aircraft--the EA-6B Prowler and F-14 Tomcat, (2) the reasons for the shortages, and (3) the initiatives that the Navy and the Defense Logistics Agency have in place or planned to address overall spare part shortage issues. GAO found that spare parts shortages for the two aircraft have harmed Navy's readiness and the economy and efficiency of maintenance activities. Spare parts shortages have contributed to problems retaining military personnel. Navy managers attributed the spare parts shortages to the fact that more parts were required …
Date: July 31, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Hazardous Waste: EPA's National and Regional Ombudsmen Do Not Have Sufficient Independence (open access)

Hazardous Waste: EPA's National and Regional Ombudsmen Do Not Have Sufficient Independence

A letter report issued by the General Accounting Office with an abstract that begins "Through the impartial and independent investigation of citizens' complaints, federal ombudsmen provide the public with an informal and accessible avenue of redress. Ombudsmen help federal agencies be more responsive to persons who believe that their concerns have not been dealt with fully or fairly through normal problem-solving channels. A national hazardous waste ombudsman was established at the Environmental Protection Agency (EPA) in 1984. In recent years, that ombudsman has increasingly investigated citizen complaints referred by Members of Congress. As the number and significance of the ombudsman's investigations have increased, so have questions about the adequacy of available resources and whether other impediments exist to fulfilling the ombudsman's responsibilities. This report (1) compares the national ombudsman's operations with professional standards for independence and other factors and (2) determines the relative roles and responsibilities of EPA's national and regional ombudsmen. GAO found that key aspects of EPA's national hazardous waste ombudsman differ from professional standards for ombudsmen who deal with inquiries from the public. For example, an effective ombudsman must have independence from any person who may be the subject of a complaint or inquiry. However, EPA's national …
Date: July 27, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Mass Transit: Many Management Successes at WMATA, but Capital Planning Could Be Enhanced (open access)

Mass Transit: Many Management Successes at WMATA, but Capital Planning Could Be Enhanced

A letter report issued by the General Accounting Office with an abstract that begins "In recent years, the Washington Metropolitan Area Transit Authority's (WMATA) public transit system has experienced problems with the safety and reliability of its transit services, including equipment breakdowns, delays in scheduled service, unprecedented crowding on trains, and some accidents and tunnel fires. At the same time, WMATA's ridership is at an all time high and WMATA managers expect the number of passengers to double during the next 25 years. This report reviews (1) the challenges WMATA faces in operating and maintaining its Metrorail system; (2) efforts WMATA has made to establish and monitor safety and security within its transit system; and (3) the extent to which WMATA follows established best practices in planning, selecting, and budgeting for its capital investments. GAO found that WMATA is addressing significant challenges brought about by the agency's aging equipment and infrastructure and its ever-increasing ridership. WMATA has established programs to identify, evaluate, and minimize safety and security risks throughout its rail and bus systems. WMATA has also adopted several best capital practices used by leading public and private sector organizations, but it could benefit by establishing a more formal, disciplined …
Date: July 3, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Information Systems: Opportunities Exist to Strengthen SEC's Oversight of Capacity and Security (open access)

Information Systems: Opportunities Exist to Strengthen SEC's Oversight of Capacity and Security

A letter report issued by the General Accounting Office with an abstract that begins "Capacity problems and other disruptions at the securities and options exchanges have caused processing delays within the U.S. securities markets in recent years. These exchanges and clearing organizations have also been concerned about unwarranted access by hackers and other unauthorized users. To address these issues, the securities and Exchange Commission (SEC) created its automation review policy program in 1989. The program calls for the exchanges and clearing organizations that act as self-regulatory organizations to voluntarily follow SEC guidance and submit to oversight of their information systems. The program includes two key policy statements that provide voluntary guidelines to these organizations, periodic on-site inspections by SEC staff, and independent reviews of systems by internal auditors or external organizations. In addition, self-regulatory organizations are expected to provide SEC with reports of system outages and notices of system modifications. This report reviews SEC's effectiveness in its oversight roles. GAO found that the program reasonably ensures that self-regulatory organizations address capacity, security, and other information systems issues. However, SEC could improve its program oversight by consolidating criteria used by program staff into a comprehensive guide. Overall, SEC's inspections addressed the …
Date: July 25, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library
Nursing Workforce: Emerging Nurse Shortages Due to Multiple Factors (open access)

Nursing Workforce: Emerging Nurse Shortages Due to Multiple Factors

A letter report issued by the General Accounting Office with an abstract that begins "The nation's hospitals and nursing homes rely heavily on the services of nurses. Concerns have been raised about whether the current and projected supply of nurses will meet the nation's needs. This report reviews (1) whether evidence of a nursing shortage exists, (2) the reasons for current nurse recruitment and retention problems, and (3) what is known about the projected future supply of and demand for nurses. GAO found that national data are not adequate to describe the nature and extent of nurse workforce shortages, nor are data sufficiently sensitive or current to compare nurse workforce availability across states, specialties, or provider types. Multiple factors affect recruitment and retention problems, including the aging of the nurse workforce fewer younger people are entering the profession. A serious shortage of nurses is expected in the future as demographic pressures influence both demand and supply."
Date: July 10, 2001
Creator: United States. General Accounting Office.
Object Type: Report
System: The UNT Digital Library