This study explores students' and their families' experiences during the pandemic response to COVID-19 by the higher education community. Using the hermeneutic phenomenological approach, we employed two open-ended surveys and semi-structured interviews of 16 parent-college student dyads (N = 34). The study draws on students' and parents' retrospective accounts beginning Spring 2020 through the Fall 2020 semesters. Families experienced a disruptive event initialized by the ebb and flow of information. Students' experiences varied based on their expectations and academic classification. The most consistent family challenges were the displacement of students and parents from their physical education and work locations while having to maintain student and occupation responsibilities. The educational experience was inconsistent and dependent on each professors' capacity to engage the students in the online environment. Students expressed feelings of loss of their student and educational experiences, but most students felt the spring courses prepared them to continue their education. Assignments due at random times and poor communication about expectations inhibit students from having dedicated time to interact and make memories. Most families adapted to the new normal by supporting the family members' identities as students and employees and ensuring everyone had the resource needed to succeed. Families experienced monotony …