Why is the term information in English an uncountable noun, whereas in information theory it is a well-defined quantity? Since the amount of information can be quantified, what is the meaning of a fraction of that amount? This dissertation introduces a quasi-entropy matrix which developed from Claude Shannon's information measure as an analytical tool for behavioral studies. Such matrix emphasizes the role of relative characteristics of individual level data across different collections. The real challenge in the big data era is never the size of the dataset, but how data lead scientists to individuals rather than arbitrarily divided statistical groups. This proposed matrix, when combining with other statistical measures, provides a new and easy-to-do method for identifying pattern in a well-defined system because it is built on the idea that uneven probability distributions lead to decrease in system entropy. Although the matrix is not superior to classical correlation techniques, it allows an interpretation not available with traditional standard statistics. Finally, this matrix connects heterogeneous datasets because it is a frequency-based method and it works on the modes of data rather than the means of values. It also visualizes clustering in data although this type of clustering is not measured by …

This study explores employees' desire to embrace both a legacy operating system and a new workflow engine utilized in the workplace. The goal is to better understand the partnership and relationship the users build with the technologies and how that impacts usage behavior. The research is centered on a mixed-method case study using survey and episodic interview techniques of data collection. Models and methodologies providing the foundation for this study include Venkatesh and Davis's technology acceptance model 2 (TAM 2) and Venkatesh, Morris, Davis, and Davis' unified theory of acceptance and use of technology (UTAUT) model, coupled loosely with concepts from Brooks and Atkinson's StructurANTion Theory. A new, adapted model is created to capture and understand the anthropomorphic characteristics users apply to the technology. This study yields important information for the future theoretical frameworks as elements such as trust and control, and descriptive variables like age and tenure have not factored into existing theoretical frameworks and models. Users can often anthropomorphize technology, viewing it as part of the social team to help improve their work. Through this lens, users expect information systems to be controllable and trustworthy to respond to their needs both alone and within the function of the …

This dissertation addresses research questions related to defining a smart city and the associated activities. The general research question is explored in the dissertation via the conduct of three related studies. The finding from these three investigations are presented in the results section as 3 essays that collectively examine the smart city phenomena as it has emerged within the City. Essay 1 assesses building municipal open data capability. The study proposed an Opendata Roadmap Framework to enhance the organization's dynamic capability. The results provide a valuable practical framework to help cities develop open data capability. The results also provide a comparative study or benchmark for similar initiatives with other regional cities and within the nation. Essay 2 measures the residents' understanding and beliefs about smart cities. This portion of the research used a qualitative method that included interviewing residents and city officials to understand their definition of a smart city and what they believe makes a city smart. The interviews focused on understanding resident engagement because it is an important characteristic of a smart city. The gap between the city officials and residents understanding was examined. In addition, the interviews help identify essential factors associated with smart cities like trust …