To effectively provide services to citizens, local governments have had to be creative. One approach has been the creation of volunteer programs to meet demands and expanding needs. Volunteer programs hold promise for creating meaningful engagement opportunities for citizens. However, limited organizational capacity, inadequate volunteer management practices, and difficulties in maintaining volunteer retention are concerns plaguing local government volunteer programs. Volunteer programs are often structured around a set of best practices thought to be necessary for ensuring the retention of volunteers. To apply best practices across the board would suggest that local government volunteer programs are similar in organizational structure, budget size, amount of citizen engagement, accountability concerns, and that they adopt similar bureaucratic procedures. Using human relations and bureaucratic theories as theoretical frameworks, four research questions are asked and answered: 1) What are the managerial and political challenges in volunteer management and retention for local government volunteer coordinators?, 2) What challenges are local governments' volunteer coordinators facing in using volunteer management practices?, 3) What strategies are helpful in retaining volunteers in local government volunteerism?, and 4) What challenges do local government volunteer coordinators face in engaging citizens? Data collection for this qualitative study was conducted using online surveys and …

This dissertation investigates factors that facilitate effective collaboration of networks functioning within the context of a federal homeless policy—the HEARTH Act of 2009. While the federal legislation encourages networked collaboration to address the incidence of homelessness, not all networks are effective in achieving their intended purpose. Using a nationwide sample of homeless networks, this research explores the role that nonprofit organizations play in the collaborative process and models the effect of individual leadership, nonprofit-led network, and community nonprofit capacity on two levels of network effectiveness—network and community—using multivariate regression modeling. Results indicate that nonprofits play a significant role as participants of the collaboration process and as leading agents of homeless networks. In addition, the variation in network effectiveness is explained by multidimensional factors.