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Air Passenger Screening: Transportation Security Administration Could Improve Complaint Processes (open access)

Air Passenger Screening: Transportation Security Administration Could Improve Complaint Processes

A letter report issued by the Government Accountability Office with an abstract that begins "The Transportation Security Administration (TSA) receives thousands of air passenger screening complaints through five mechanisms, but does not have an agencywide policy or consistent processes to guide receipt and use of such information. For example, from October 2009 through June 2012, TSA received more than 39,000 screening complaints through its TSA Contact Center (TCC). However, the data from the five mechanisms do not reflect the full nature and extent of complaints because local TSA staff have discretion in implementing TSA's complaint processes, including how they receive and document complaints. For example, comment cards are used at four of the six airports GAO contacted, but TSA does not have a policy requiring that complaints submitted using the cards be tracked or reported centrally. A consistent policy to guide all TSA efforts to receive and document complaints would improve TSA's oversight of these activities and help ensure consistent implementation. TSA also uses TCC data to inform the public about air passenger screening complaints, monitor operational effectiveness of airport security checkpoints, and make changes as needed. However, TSA does not use data from its other four mechanisms, in part …
Date: November 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
CMS Innovation Center: Early Implementation Efforts Suggest Need for Additional Actions to Help Ensure Coordination with Other CMS Offices (open access)

CMS Innovation Center: Early Implementation Efforts Suggest Need for Additional Actions to Help Ensure Coordination with Other CMS Offices

A letter report issued by the Government Accountability Office with an abstract that begins "From the time it became operational in November 2010, through March 31, 2012, the Center for Medicare and Medicaid Innovation (Innovation Center) has focused on implementing 17 new models to test different approaches for delivering or paying for health care in Medicare and Medicaid. The center is still relatively early in the process of implementing these models. Eleven of the models were selected by the Innovation Center under the provision in the Patient Protection and Affordable Care Act (PPACA) that established the center, while the remaining 6 were specifically required by other PPACA provisions. The Innovation Center projects that a total of $3.7 billion will be required to fund testing and evaluation of the 17 models, with the expected funding for individual models ranging from $30 million to $931 million. As of March 2012, the center's 184 staff were organized into four groups responsible for coordinating the implementation of different models and another five groups responsible for key functions that support model implementation. Officials said that, among other things, the center's initial hiring of staff reflected the need for leadership and for specific types of expertise, …
Date: November 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Recovery Act: Most DOE Cleanup Projects Are Complete, but Project Management Guidance Could Be Strengthened (open access)

Recovery Act: Most DOE Cleanup Projects Are Complete, but Project Management Guidance Could Be Strengthened

A letter report issued by the Government Accountability Office with an abstract that begins "From October 2009 through March 2012, the number of full-time equivalent (FTE) employees funded by the American Recovery and Reinvestment Act of 2009 (Recovery Act) and working on Department of Energy's (DOE) Office of Environmental Management (EM) cleanup projects peaked at about 11,000 FTEs in the quarter ending September 2010, according to data on the federal government's Recovery Act website. By the second quarter of fiscal year 2012, as projects were completed, FTEs had decreased to about 1,400 FTEs; 12 of 17 sites reported no Recovery Act FTEs; and about $5.6 billion of a total $6 billion in Recovery Act funds had been spent. According to EM data, as of April 30, 2012, 78 of the 112 Recovery Act-funded cleanup projects were complete, and 72 of the 78 projects met DOE's performance standard of completing project work scope without exceeding the cost target by more than 10 percent."
Date: October 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Law Enforcement Body Armor: DOJ Could Enhance Grant Management Controls and Better Ensure Consistency in Grant Program Requirements (open access)

Law Enforcement Body Armor: DOJ Could Enhance Grant Management Controls and Better Ensure Consistency in Grant Program Requirements

A letter report issued by the Government Accountability Office with an abstract that begins "The Department of Justice (DOJ) has a number of initiatives to support body armor use by state and local law enforcement, including funding, research, standards development, and testing programs. Two Bureau of Justice Assistance (BJA) grant programs provide funding to state and local law enforcement to facilitate their body armor purchases. The Bulletproof Vest Partnership (BVP) program offers 2-year grants on a reimbursable basis. The Edward Byrne Memorial Justice Assistance Grant (JAG) program provides 4-year grant money up front that can be used to fund body armor procurement along with other criminal justice activities. Since the BVP program’s inception in 1999, it has reimbursed grantees about $247 million for their purchases of nearly 1 million vests. The JAG program has provided nearly $4 billion from fiscal years 2006 through 2011, but BJA does not know how much of this amount grantees have spent on body armor because it is not required to track expenditures for specific purposes. BJA reports that from fiscal years 2006 through 2011, 357 grantees intended to use JAG funds for ballistic-resistant vest procurement, but it does not track how many grantees intended …
Date: February 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Highway Safety: Federal and State Efforts Related to Accidents That Involve Non-Commercial Vehicles Carrying Unsecured Loads (open access)

Highway Safety: Federal and State Efforts Related to Accidents That Involve Non-Commercial Vehicles Carrying Unsecured Loads

A letter report issued by the Government Accountability Office with an abstract that begins "The National Highway Traffic Safety Administration (NHTSA) collects limited information on crashes involving vehicles carrying unsecured loads but plans to make changes to collect better information. Currently, NHTSA collects some data in the Fatality Analysis Reporting System and the National Automotive Sampling System General Estimates System. However, the systems do not currently have a data category to distinguish between debris resulting from natural sources (such as a tree branch) and debris resulting from human error (such as an unsecured load). As a result, NHTSA cannot currently identify how many crashes involve vehicles carrying unsecured loads. NHTSA intends to make changes to both its systems to better identify crashes involving unsecured loads. These changes will go into effect in 2013. However, NHTSA may still face challenges collecting this data because 1) law enforcement officials face difficulties in determining whether a crash involved an unsecured load and 2) states do not collect uniform data on unsecured loads in their police crash reports. NHTSA officials stated that they would likely recommend changes to the Model Minimum Uniform Crash Criteria (MMUCC)—voluntary guidelines intended to create uniform data in police crash …
Date: November 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Elder Justice: National Strategy Needed to Effectively Combat Elder Financial Exploitation (open access)

Elder Justice: National Strategy Needed to Effectively Combat Elder Financial Exploitation

A letter report issued by the Government Accountability Office with an abstract that begins "Officials in each of the four states GAO contacted identified the need for more safeguards and public awareness activities to help prevent elder financial exploitation. They also noted that it is difficult to prevent exploitation by individuals such as financial services providers, power of attorney agents, guardians, and paid in-home caregivers. Although states have primary responsibility for combating elder financial exploitation, the federal government could disseminate information on model power of attorney legislation, for example, to help states better safeguard against power of attorney abuse--one type of federal activity authorized under the Older Americans Act of 1965. In addition, experts and state and local officials told GAO that many older adults need more information about what constitutes elder financial exploitation in order to report and avoid it. The seven federal agencies GAO reviewed have undertaken activities to increase public awareness of elder financial exploitation. While some experts observed that a nationwide approach to educating the public is needed, federal public awareness activities are not currently conducted as part of a broader coordinated approach, which GAO believes could help ensure the effective use of federal resources. The …
Date: November 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
DOD Joint Bases: Management Improvements Needed to Achieve Greater Efficiencies (open access)

DOD Joint Bases: Management Improvements Needed to Achieve Greater Efficiencies

A letter report issued by the Government Accountability Office with an abstract that begins "The Office of the Secretary of Defense (OSD) has not developed or implemented a plan to guide joint bases in achieving cost savings and efficiencies. The Department of Defense (DOD) originally estimated saving $2.3 billion from joint basing over 20 years, but in the absence of a plan to drive savings, that estimate has fallen by almost 90 percent. OSD also does not yet have a fully developed method for accurately collecting information on costs, savings, and efficiencies achieved specifically from joint basing. GAO previously reported that organizational transformations such as merging components and transforming organizational cultures should be driven by top leadership, have implementation goals and a timeline to show progress, and include a communication strategy. Although the joint bases anecdotally reported achieving some savings and efficiencies, without an implementation plan to drive savings and a means to collect reliable information on the specific costs, estimated savings, and efficiencies from joint basing, DOD will not be able to facilitate achievement of the goals of cost savings and efficiencies, track the extent to which these goals have been achieved, or evaluate the continuation or expansion of …
Date: November 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Medicaid: States Made Multiple Program Changes, and Beneficiaries Generally Reported Access Comparable to Private Insurance (open access)

Medicaid: States Made Multiple Program Changes, and Beneficiaries Generally Reported Access Comparable to Private Insurance

A letter report issued by the Government Accountability Office with an abstract that begins "From 2008 to 2011, more than half of states reported maintaining or decreasing their average Medicaid application processing times--the average number of calendar days between the receipt of a new application and the final determination of eligibility. The average processing times reported by 39 states ranged from 11 to 45 calendar days. For the same time period, however, GAO was unable to assess whether states processed applications at a rate that kept pace with the number of new applications received each month, because most states provided incomplete or inconsistent data."
Date: November 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
State Partnership Program: Improved Oversight, Guidance, and Training Needed for National Guard's Efforts with Foreign Partners (open access)

State Partnership Program: Improved Oversight, Guidance, and Training Needed for National Guard's Efforts with Foreign Partners

A letter report issued by the Government Accountability Office with an abstract that begins "Many State Partnership Program stakeholders, including State Partnership Program Coordinators, Bilateral Affairs Officers, and combatant command officials, cited benefits to the program, but the program lacks a comprehensive oversight framework that includes clear program goals, objectives, and metrics to measure progress against those goals, which limits the Department of Defense’s (DOD) and Congress’ ability to assess whether the program is an effective and efficient use of resources. The benefits described by all stakeholders focused on the program’s contributions to meeting their specific missions, such as building security relationships, providing experience to guardsmen, and supporting combatant commands’ missions. Goals, objectives, and metrics to measure progress are necessary for management oversight, and National Guard Bureau officials told GAO that they recognize the need to update the program’s goals and develop metrics and have initiated efforts in these areas. Officials expect completion of these efforts in summer 2012. Until program goals and metrics are implemented, DOD cannot fully assess or adequately oversee the program."
Date: May 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
ADA Paratransit Services: Demand Has Increased, but Little is Known about Compliance (open access)

ADA Paratransit Services: Demand Has Increased, but Little is Known about Compliance

A letter report issued by the Government Accountability Office with an abstract that begins "Little is known about the extent of transit agencies' compliance with the Americans with Disabilities Act (ADA) paratransit service requirements. FTA does receive some assurance that agencies are complying with federal statutes and regulations, including ADA paratransit requirements, because transit agencies that receive FTA funding are required to self-certify and assure that they are complying with the Department of Transportation's ADA regulations. Additionally, FTA conducts specialized ADA paratransit compliance reviews that examine multiple aspects of an agency's paratransit services; however, few transit agencies are selected for review each year. FTA generally relies on complaints, media reports, experience with an agency, and other information to select agencies for review, but does not have documented criteria for selecting agencies. This informal selection process does not align with federal guidance on internal controls related to communication, documentation, and monitoring. Lastly, according to FTA officials, all finalized ADA paratransit compliance review reports are to be available on FTA's website, but GAO identified nine final review reports--conducted from 2004 to 2010--that have not been posted to FTA's website."
Date: November 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Financial Audit: Congressional Award Foundation's Fiscal Years 2011 and 2010 Financial Statements (open access)

Financial Audit: Congressional Award Foundation's Fiscal Years 2011 and 2010 Financial Statements

A letter report issued by the Government Accountability Office with an abstract that begins ""
Date: May 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Spent Nuclear Fuel: Accumulating Quantities at Commercial Reactors Present Storage and Other Challenges (open access)

Spent Nuclear Fuel: Accumulating Quantities at Commercial Reactors Present Storage and Other Challenges

A letter report issued by the Government Accountability Office with an abstract that begins "The amount of spent fuel stored on-site at commercial nuclear reactors will continue to accumulate—increasing by about 2,000 metric tons per year and likely more than doubling to about 140,000 metric tons—before it can be moved off-site, because storage or disposal facilities may take decades to develop. In examining centralized storage or permanent disposal options, GAO found that new facilities may take from 15 to 40 years before they are ready to begin accepting spent fuel. Once an off-site facility is available, it will take several more decades to ship spent fuel to that facility. This situation will be challenging because by about 2040 most currently operating reactors will have ceased operations, and options for managing spent fuel, if needed to meet transportation, storage, or disposal requirements, may be limited."
Date: August 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Warfighter Support: Army Has Taken Steps to Improve Reset Process, but More Complete Reporting of Equipment and Future Costs Is Needed (open access)

Warfighter Support: Army Has Taken Steps to Improve Reset Process, but More Complete Reporting of Equipment and Future Costs Is Needed

A letter report issued by the Government Accountability Office with an abstract that begins "Since GAO’s 2007 review, the Army has taken steps to improve its use of reset in targeting equipment shortages. In 2007, GAO noted that the Army’s reset implementation strategy did not specifically target shortages of equipment on hand among units preparing for deployment to Iraq and Afghanistan in order to mitigate operational risk. GAO recommended that the Army act to ensure that its reset priorities address equipment shortages in the near term to ensure that the needs of deploying units could be met. The Department of Defense (DOD) did not concur, and stated that there was no need to reassess its approaches to equipment reset. However, in 2008, the Army issued its Depot Maintenance Enterprise Strategic Plan, noted that filling materiel shortages within warfighting units is a key challenge facing the depot maintenance enterprise, and called for changes in programs and policies to address materiel shortages within warfighting units. Further, recognizing that retrograde operations—the return of equipment from theater to the United States—are essential to facilitating depot level reset and redistribution of equipment, the Army in 2010 developed the retrograde, reset, and redistribution (R3) initiative to …
Date: May 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Defense Contracting: Competition for Services and Recent Initiatives to Increase Competitive Procurements (open access)

Defense Contracting: Competition for Services and Recent Initiatives to Increase Competitive Procurements

A letter report issued by the Government Accountability Office with an abstract that begins "In fiscal year 2011, the competition rate for DOD’s non-R&D services was almost twice the competition rate as that of products, and almost 20 percent higher than that of R&D services."
Date: March 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Polar-Orbiting Environmental Satellites: Changing Requirements, Technical Issues, and Looming Data Gaps Require Focused Attention (open access)

Polar-Orbiting Environmental Satellites: Changing Requirements, Technical Issues, and Looming Data Gaps Require Focused Attention

A letter report issued by the Government Accountability Office with an abstract that begins "Following the decision to disband the National Polar-orbiting Operational Environmental Satellite System (NPOESS) program in 2010, both the National Oceanic and Atmospheric Administration (NOAA) and the Department of Defense (DOD) made initial progress in transferring key management responsibilities to their separate program offices. Specifically, NOAA established a Joint Polar Satellite System (JPSS) program office, documented its requirements, and transferred existing contracts for earth-observing sensors to the new program. DOD established its Defense Weather Satellite System program office and modified contracts accordingly. However, recent events have resulted in major program changes at both agencies. NOAA plans to revise its program requirements to remove key elements, including sensors and ground-based data processing systems, to keep the program within budget. Further, in early 2012, DOD decided to terminate its program and reassess its requirements."
Date: June 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
U.S. Coins: Alternative Scenarios Suggest Different Benefits and Losses from Replacing the $1 Note with a $1 Coin (open access)

U.S. Coins: Alternative Scenarios Suggest Different Benefits and Losses from Replacing the $1 Note with a $1 Coin

A letter report issued by the Government Accountability Office with an abstract that begins "According to GAO’s updated analysis, replacing the $1 note with a $1 coin would provide a net benefit to the government of approximately $4.4 billion over 30 years, or an average of about $146 million per year. The overall net benefit was due solely to increased seigniorage and not to reduced production costs. This estimate differs from GAO’s 2011 estimate because it considers recent efficiency improvements in note processing that have extended the expected life of the $1 note and other updated information. GAO’s estimate covered 30 years to be consistent with previous GAO analyses and because that period roughly coincides with the life expectancy of the $1 coin."
Date: February 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Combating Terrorism: State Should Enhance Its Performance Measures for Assessing Efforts in Pakistan to Counter Improvised Explosive Devices (open access)

Combating Terrorism: State Should Enhance Its Performance Measures for Assessing Efforts in Pakistan to Counter Improvised Explosive Devices

A letter report issued by the Government Accountability Office with an abstract that begins "Multiple U.S. agencies and international partners are engaged in efforts to assist Pakistan in countering improvised explosive devices (IEDs) but face a variety of ongoing challenges. The agencies providing counter-IED assistance to Pakistan are primarily the Departments of State (State), Defense (DOD), Homeland Security (DHS), and Justice (DOJ). The following table identifies the types of assistance these U.S. agencies have provided and the corresponding objectives of Pakistan’s National Counter-IED Strategy. According to U.S. officials, U.S. agencies have encountered ongoing challenges to their efforts to assist Pakistan, such as delays in obtaining visas and in the delivery of equipment. U.S. officials have also identified broader challenges to Pakistan’s ability to counter IEDs, including the extreme difficulty of interdicting smugglers along its porous border with Afghanistan. In addition, though Pakistan developed a National Counter-IED Strategy in June 2011, it has yet to finalize an implementation plan for carrying out the strategy."
Date: May 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Veterans' Pension Benefits: Improvements Needed to Ensure Only Qualified Veterans and Survivors Receive Benefits (open access)

Veterans' Pension Benefits: Improvements Needed to Ensure Only Qualified Veterans and Survivors Receive Benefits

A letter report issued by the Government Accountability Office with an abstract that begins "The Department of Veterans Affairs’ (VA) pension program design and management do not adequately ensure that only veterans with financial need receive pension benefits. While the pension program is means tested, there is no prohibition on transferring assets prior to applying for benefits. Other means-tested programs, such as Medicaid, conduct a look-back review to determine if an individual has transferred assets at less than fair market value, and if so, may deny benefits for a period of time, known as the penalty period. This control helps ensure that only those in financial need receive benefits. In contrast, VA pension claimants can transfer assets for less than fair market value immediately prior to applying and be approved for benefits. For example, GAO identified a case where a claimant transferred over a million dollars less than 3 months prior to applying and was granted benefits. Also, VA’s process for assessing initial eligibility is inadequate in several key respects. The application form does not ask for some sources of income and assets such as private retirement income, annuities, and trusts. As a result, VA lacks complete information on a …
Date: May 15, 2012
Creator: United States. Government Accountability Office.
System: The UNT Digital Library
Interim Report to the 83rd Texas Legislature: House Committee on Public Health (open access)

Interim Report to the 83rd Texas Legislature: House Committee on Public Health

Report from the Texas House Committee on Public Health describing the group's goals, activities, accomplishments, and other information, for review by the 83rd Texas Legislature.
Date: November 15, 2012
Creator: Texas. Legislature. House of Representatives. Committee on Public Health.
System: The Portal to Texas History
American War and Military Operations Casualties: Lists and Statistics (open access)

American War and Military Operations Casualties: Lists and Statistics

This report provides information for war casualty statistics. It includes tables, compiled from sources at the Department of Defense (DOD), indicating the number of casualties among American military personnel serving in principal wars and combat actions.
Date: November 15, 2012
Creator: Leland, Anne
System: The UNT Digital Library
Teacher Retirement System of Texas Annual Financial Report: 2012 (open access)

Teacher Retirement System of Texas Annual Financial Report: 2012

Annual financial report of the Teacher Retirement System of Texas documenting income, expenditures, and other relevant financial information for fiscal year 2012.
Date: November 15, 2012
Creator: Teacher Retirement System of Texas
System: The Portal to Texas History
Small Business Set-Aside Programs: An Overview and Recent Developments in the Law (open access)

Small Business Set-Aside Programs: An Overview and Recent Developments in the Law

None
Date: June 15, 2012
Creator: unknown
System: The UNT Digital Library
Extraterritorial Application of American Criminal Law: An Abbreviated Sketch (open access)

Extraterritorial Application of American Criminal Law: An Abbreviated Sketch

This report discusses the application of American criminal law outside the United States.
Date: February 15, 2012
Creator: Doyle, Charles
System: The UNT Digital Library
U.S.-South Korea Relations (open access)

U.S.-South Korea Relations

This report discusses relations between the United States and South Korea (known officially as the Republic of Korea, or ROK), which have been arguably at their best state in decades. In the Obama Administration, South Korea had emerged as the United States’ closest ally in East Asia.
Date: May 15, 2012
Creator: Manyin, Mark E.; Chanlett-Avery, Emma & Nikitin, Mary Beth
System: The UNT Digital Library