Appointment no-shows are a problem in healthcare organizations. It is important that appointment intake and scheduling processes are effective in both meeting client needs and efficient in meeting organizational business requirements. This study examined baseline levels of appointment keeping in a not-for-profit medical/behavioral pediatric services clinic, analyzed existing administrative processes, introduced additional appointment keeping reminders, and presented systematic, performance management tutorials for clinic employees. Results indicate an increase in percentage of appointments kept and a decrease in appointment lag time.

The human resources department of a financial institution implemented a multi-component intervention to replace a paper-based hiring system. Organization-wide impacts included changes in the background check operations. To support changes, training was conducted and procedure manuals distributed. Turn time for background checks decreased, but a combination of factors may be responsible. Other metrics are either inconclusive or suggest a confounding variable, yet quality of work did not suffer was maintained. Desired system use was achieved, accompanied by improvements in time-to-fill, voluntary turnover, and quality of applicants. Considerations for analysis and challenges faced are discussed, along with suggestions for further clarification and improvements.

The current study consisted of two experiments, both of which were comparisons of choice conditions replicated across four participants. Four typically-developing pre-school children participated in this study. Experiment 1 evaluated participants' preference for choosing consequent stimuli prior to engaging in academic tasks (pre-session choice) versus choosing consequent stimuli each time criterion for reinforcement had been met within the session (within-session choice). In Experiment 2, preference for choice-making was evaluated when outcomes for both choice and no-choice conditions were identical. For two participants, results indicated strong preference for choice-making.

Behavior analysts have proposed a primary measure, the "learn unit," to evaluate educational effectiveness. Past research has indicated this is a useful approach. The benefits of "learn units" may also apply to family interventions in autism. The current analysis evaluated the rates of learn units in a naturalistic parent-training program to determine if (1) definitions of learn units previously described in the literature can be reliably applied to family interventions and (2) an increased number of learn units correlate with increased child responding and attainment of child and family goals. Results from the current analysis demonstrated that the rate of learn units increased from baseline to training for all parent-child dyads and the percent of correct child responses increased for all children. Teaching parents the components of effective education may increase the quantity and quality of interventions for children diagnosed with autism.

Using the principles of systems analysis as a guide, this study compared two class schedule formats used by Behavior Management and Parenting Services (BMAPS) in order to address the following research questions: 1) What effects do 2 different class formats have on student attrition and appointment keeping? 2) What effects do 2 different class formats have on student outcomes on a pre and posttest assessment? 3) What effects do 2 different class formats have on staff procedures? BMAPS provides parent education to individuals referred by Child Protective Services. The current research included approximately 200 referred clients with an appointment or class scheduled with BMAPS between January 1, 2006 and September 22, 2007. Data was collected by reviewing client files for class attendance and performance records. Results of this study allow BMAPS to enlist the class format that is correlated with better attrition rates and client outcomes.

Expanding interests may be a behavioral cusp, resulting in widespread changes across skills, and therefore is particularly relevant in intervention programs for children with autism. Little research has addressed directly increasing the diversity of activities and interests for this population. This study describes a program developed to increase activities and interests in a girl dually-diagnosed with pervasive developmental disorder (PDD-NOS) and Downs syndrome (DS). A multiple-baseline design across stimuli was employed to evaluate the program. The results show that the program increased number of total and different toy interactions. No effects were observed for overall duration of toy interactions. Results are discussed in relation to play skill instruction and preference assessment literature, the cusp, and autism intervention programs.