A letter report issued by the General Accounting Office with an abstract that begins "Nonresponse follow-up was the most expensive and labor-intensive of all Census 2000 operations. The Census Bureau spent $1.2 billion and used more than 500,000 enumerators to obtain census information from 42 million nonresponding households in less than 10 weeks. Because of this colossal workload, even small variations in productivity had significant cost implications. Workload and enumerator productivity have historically been two of the largest drivers of census costs, and the Bureau developed its budget model for the 2000 Census using key assumptions about these two variables. Nationally, enumerators completed their nonresponse follow-up workload at a rate of 1.04 housing units per hour--slightly exceeding the Bureau's expected rate of 1.03 housing units per hour. Productivity varied for the four primary types of local census offices, ranging from 0.90 housing units per hour in inner-city and urban areas to 1.10 cases per hour in rural areas. In refining the data, the Bureau corrected what it considered to be the most significant discrepancy--a misclassification of some employees' time charges that overstated the number of hours worked by nonresponse follow-up enumerators and understated enumerator production rates."

A letter report issued by the General Accounting Office with an abstract that begins "This report discusses the water marketing activities of the Bureau of Reclamation's Central Valley Project and their associated costs. Water marketing costs have risen significantly since 1989, but GAO found no evidence that the costs were associated with activities other than normal operation and maintenance activities that are recoverable from water customers under applicable law. GAO reviewed the information provided to customers and found that the customers were unable to determine whether (1) budgeted activities were the ones that would actually be charged to them and (2) budgeted amounts for the coming year's activities represented increases in previous estimates."

A letter report issued by the General Accounting Office with an abstract that begins "The Department of Veterans' Affairs (VA) Loan Guaranty Program, which guarantees mortgage loans for qualified lenders, provides additional assistance to those who face financial hardship and possible foreclosure. This report discusses VA's supplemental loan servicing program. GAO (1) assesses VA's implementation of its policies and procedures for servicing troubled loans and (2) analyzes VA's measures for assessing the effectiveness of its supplemental servicing program and ability to generate meaningful data for overseeing and improving loan servicing. GAO found that the three regional loan centers it visited generally conformed with VA policies and procedures and had procedures in place to ensure that VA's loan servicing representatives complied with VA policies and procedures. Two issues affect VA's ability to effectively manage its supplemental servicing program. First, VA lacks meaningful performance measures that would allow it to accurately assess the effectiveness of its program. Second, VA's computer system has been unable to generate useful and timely management reports that regional loan center managers and headquarters staff could use to manage their supplemental loan servicing program."

A chapter report issued by the General Accounting Office with an abstract that begins "The narrow margin of victory in the 2000 presidential election aroused concern about the reliability of voting machines; the training of polling place workers; and the extent to which local jurisdictions accepted ballots from members of the military, their dependents, or citizens living abroad. The Federal Voting Assistance program developed several useful tools for voters and Voting Assistance Officers, but many potential voters GAO spoke to were unaware of them. Some installations did not meet the Department of Defense (DOD) and service requirements because they provided insufficient numbers of trained Voting Assistance Officers, voter training, and voting materials. Overseas citizens and federal employees said that the State Department provided useful information. However, many military and overseas voters believe that challenges remain, such as understanding and complying with state requirements and local procedures for absentee voting. Security and privacy issues also present challenges to widespread use of the Internet for voting. Information on the precise number of military and overseas absentee votes that local jurisdictions disqualified nationwide in the 2000 general election and the reasons for disqualification are not readily available. However, GAO's national telephone survey found …

A letter report issued by the General Accounting Office with an abstract that begins "The states and the Environmental Protection Agency (EPA) cannot ensure that all active underground storage tanks have the required leak-, spill-, and overfill-protection equipment installed, nor can they guarantee that the installed equipment is being properly operated and maintained. Although the states and EPA regions focus most of their limited resources on monitoring active tanks, empty or inactive tanks can also potentially contaminate soil and groundwater. Half of the states have not physically inspected all of their tanks, and several others have not done inspections often enough to ensure the tanks' safety. Moreover, most states and EPA lack authority to use the most effective enforcement tools, and many state officials acknowledge that additional enforcement tools and resources were needed to ensure tank safety. EPA has the opportunity to correct these limitations within its own regions and to help states correct them through its new tank program initiatives. However, the agency has yet to define many of the implementation details, so it is difficult to determine whether the proposed actions will ensure more inspection coverage and more effective enforcement, especially within the states. Congress could help alleviate …

A letter report issued by the General Accounting Office with an abstract that begins "The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) serves almost half of all infants and about one-quarter of all children between one and four years of age in the United States. The WIC program faces the following challenges: (1) coordinating its nutrition services with health and welfare programs undergoing considerable change, (2) responding to health and demographic changes in the low-income population, (3) recruiting and keeping a skilled staff, (4) improving the use of information technology to enhance service delivery and program management, (5) assessing the effect of nutrition services, and (6) meeting increased program requirements without a corresponding increase in funding. This report identifies 16 approaches to address these challenges. Each of the approaches has advantages and disadvantages that policymakers should consider."

A letter report issued by the General Accounting Office with an abstract that begins "Congress, the media, and immigrant advocacy groups have criticized the Immigration and Naturalization Service (INS) for its inability to provide immigrants with timely decisions on their applications for such benefits as naturalization and legal permanent residence. INS continues to experience significant problems managing its application workload despite years of increasing budgets and staff. Automation improvements would provide INS with the management information it needs to determine how long aliens have been waiting for their applications to be processed. Automation improvements would also help INS determine whether it is processing all the applications it receives, working on applications in the order in which they are received, and providing prompt and correct responses to applicants' inquiries about the status of their cases. INS does not know how to maximize the deployment of staff to process applications in a timely fashion because it lacks a systematically developed staff resource allocation model. Such a model could help INS determine the right number and types of staff it needs, efficiently distribute staff to the right locations, and ensure that resources are deployed commensurate with the workload to minimize backlogs and processing …

A letter report issued by the General Accounting Office with an abstract that begins "The Defense Logistics Agency (DLA) plays a critical role in supporting America's military forces worldwide. DLA employs about 28,000 civilian and military workers at about 500 sites in all 50 states and 28 countries; in round numbers, it manages 4 million supply items and processes 30 million annual supply distribution actions. This report reviews DLA's efficiency and effectiveness in managing it is Business Systems Modernization (BSM) acquisition program. Specifically GAO determines (1) whether DLA is using an enterprise architecture to guide and constrain its investment in (BSM) and (2) whether DLA is investing in BSM in an incremental manner. GAO found that DLA does not have an enterprise architecture to guide its investment in BSM. DLA plans call for creating an architecture as a byproduct of BSM's implementation. In addition, GAO found that DLA has not been managing its investment in this program in an incremental manner; that is, DLA has not treated the first of its four planned incremental releases of BSM as a separate investment decision. Instead, DLA has thus far treated the entire BSM program as a single investment decision, according to BSM …

A letter report issued by the General Accounting Office with an abstract that begins "The Presidio Trust--a wholly owned government corporation--was created in 1996 to manage a large part of the Presidio grounds using sound principles of land use planning and management while maintaining the area's scenic beauty and historic and natural character. The Trust is responsible for leasing, maintaining, rehabilitating, repairing, and improving the property it controls. The Trust must become financially self-sufficient by 2013. GAO found that the Trust has made significant progress in preserving, protecting, and improving the Presidio. It has launched major efforts to repair and upgrade the Presidio's infrastructure and to repair and rehabilitate residential housing and commercial space. So far, the Trust has converted about half of the former military buildings into useable residential and commercial space. The rehabilitation, repair, and leasing of the remaining 300 residential units and about 2.2 million square feet of undeveloped commercial space is critical to the Trust's efforts to achieve financial self-sufficiency. The Trust has also begun several environmental initiatives, including the cleanup of military contamination and the restoration of Mountain Lake--one of the few remaining natural lakes within the San Francisco city limits. The Trust is also …

A letter report issued by the General Accounting Office with an abstract that begins "More than half the estimated 220 million acres of marshes, bogs, swamps, and other wetlands in the United States during the colonial times, have disappeared, and others have become degraded. This decline is due, primarily, to farming and development. Developers whose projects may harm wetlands must, according to environmental regulations, first avoid and then minimize adverse impacts to wetlands to the extent practicable. If harmful impacts are unavoidable, the developer must compensate by restoring a former wetland, enhancing a degraded wetland, creating a new wetland, or preserving an existing wetland. Such mitigation efforts can occur under the following three types of arrangements: (1) mitigation banks, under which for-profit companies restore wetlands under Army Corps of Engineers agreements and then sell credits for these wetlands to developers; (2) in-lieu-fee arrangements under which developers pay public or non-profit organizations fees for establishing wetland areas, usually under formal Corps agreements; and (3) ad hoc arrangements, under which developers pay individuals or companies to perform the mitigation. This report, determines the extent to which (1) the in-lieu-fee option has been used to mitigate adverse impacts to wetlands, (2) the in-lieu-fee …

A letter report issued by the General Accounting Office with an abstract that begins "This report discusses how workers' compensation (WC) benefits affect benefit programs run by the Social Security Administration (SSA) and other agencies. GAO (1) examines the effects of WC benefits on SSA programs, focusing on SSA's progress in administering the WC offset provision; (2) discusses other federal programs whose benefit payments are also affected by WC benefits; and (3) discusses ways to address federal benefit payment errors related to workers' compensation. GAO found that SSA's administration of the WC offset provision continues to be undermined by the lack of reliable information on WC benefits received by Social Security Disability Insurance (DI) beneficiaries which causes some beneficiaries to be overpaid and others to be underpaid. No national reporting system identifies WC beneficiaries. Instead, SSA largely relies on applicants and beneficiaries to report their receipt of WC benefits and any changes that occur in the benefit amounts--an approach that makes it very difficult for SSA to make accurate benefit payments. Other federal agencies also need WC information to make accurate benefit payments and face similar difficulties identifying WC beneficiaries. Like SSA, Medicare relies on its applicants and beneficiaries to …

A letter report issued by the General Accounting Office with an abstract that begins "A competitive national economy depends on providing individuals with marketable skills and employers with access to qualified workers. In the past, the nation's job training system was fragmented and did not serve job seekers or employers well. The Workforce Investment Act in 1998 created a system that links employment, education, and training services to better match workers and labor market trends. The act represented a significant change from earlier workforce development efforts. Many of the act's provisions took effect in July 2000, and state and local organizations are at different stages of implementing them. Although the act's mandatory partners are making efforts to participate in the one-stops, programmatic or financial concerns are affecting the partners' level of participation as well as their ability to fully integrate their services at the one-stop. As implementation of the act progresses, training options for job seekers may be diminishing rather than improving, as trained providers reduce the number of courses offered to job seekers. Private-sector representatives may be discouraged from participating on workforce investment boards as a result of how states and localities are operating their boards and associated entities."