Guidance issued by the General Accounting Office with an abstract that begins "This publication has been superseded by GAO-04-310G, GAO's Congressional Protocols, July 2004. This report has been superseded by GAO-04-310G, GAO's Congressional Protocols July 2004. This document contains the protocols governing GAO's work for Congress. These protocols are intended to provide (1) clearly defined and transparent policies and practices relating to GAO's work and (2) a means of holding GAO accountable for commitments made to Congress and ensuring that GAO is consistent in dealing with all committees and members."

A statement of record issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO discussed the challenges the Federal Aviation Administration (FAA) faces in continuing to provide for the safe, orderly, and expeditious flow of air traffic in U.S. airspace, focusing on the: (1) key areas that have hampered FAA's ability to achieve desired outcomes; (2) various proposals for restructuring FAA; and (3) next steps for FAA and Congress to take to ensure that the agency can address its challenges effectively and efficiently."

Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO reviewed the audit report covering the financial statements of the Boy Scouts of America, for the fiscal year ended December 31, 1998, focusing on whether the audit report complied with the financial reporting requirements of the law."

Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO reviewed the General Services Administration's (GSA) Cooperative Purchasing Program, which was established under the 1994 National Defense Authorization Act to allow state and local governments to purchase Department of Defense (DOD) equipment for use in counter-drug activities, focusing on four program issues: (1) sales data; (2) suitability of items sold; (3) alternative supply sources; and (4) administrative fees charged."

Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO reviewed the audit report covering the financial statements of the Catholic War Veterans of the United States of America, Incorporated, for the 11 months ended June 30, 1998, focusing on whether the audit report complied with the financial reporting requirements of the law."

Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO reviewed the audit report covering the financial statements of the American National Theater and Academy, for the fiscal years ended June 30, 1997 and 1998, focusing on whether the audit report complied with the financial reporting requirements of the law."

Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO reviewed the audit report covering the financial statements of the Civil Air Patrol, Incorporated, for the fiscal years ended September 30, 1996 and 1997, focusing on whether the audit report complied with the financial reporting requirements of the law."

Correspondence issued by the General Accounting Office with an abstract that begins "Mitchell & Titus, LLP issued its Independent Auditors' Reports on the general purpose financial statements included in the District of Columbia's Comprehensive Annual Financial Report (CAFR) the fiscal year 1999. GAO reviewed the auditors' report in order to answer several congressional questions about to the CAFR. The independent auditors used generally accepted auditing procedures to ensure that the expenditures, revenues, and assets were properly stated in the CAFR. However, the auditors did not, when assessing the District's property, plant, and equipment, include in their risk analysis two issues that could affect the accuracy of the data reported. Accounting errors explained why the District of Columbia Financial Responsibility and Management Assistance Authority's actual expenditures were different on the CAFR and its own audited financial statements. The auditors' report notes that the District's Chief Financial Officer did not use proper procedures in performing reversal of accruals in the Advisory Neighborhood Commission's (ANC) account. By not following the stated procedures, ANC's expenditures were understated by about $277,000."

Testimony issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO discussed the Internal Revenue Service's (IRS) progress in implementing its modernization effort and the challenges that remain."

Testimony issued by the General Accounting Office with an abstract that begins "The Environmental Protection Agency (EPA) needs comprehensive and accurate data to manage its programs more effectively. In reports going back to 1988, GAO has identified many long-standing problems in the agency's efforts to collect and use environmental data. This report summarizes GAO's findings on: (1) EPA's need to set risk-based priorities for its programs, and (2) develop outcome-oriented measures of its programs' results. EPA's ability to assess risks and establish risk-based priorities has been hampered by data quality problems, including critical data gaps, databases that do not operate compatibly with one another, and persistent concerns about the accuracy of the data in many of EPA's data systems. To ensure future success in developing outcome measures, however, EPA will need to make a long-term commitment to overcome major challenges to obtaining the data needed to show the results of environmental programs."

Testimony issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO discussed the Air Force's 50-percent ceiling waiver, focusing on the basis for the waiver and the likelihood that the Air Force will need additional waivers in the future."

Other written product issued by the General Accounting Office with an abstract that begins "GAO discussed its authority to audit private funds used by a private organization in connection with the annual United States Capitol concert series. GAO held that 40 U.S.C. 193 authorizes it to audit the private funds a private organization uses to perform services or conduct activities on United State Capitol grounds."

Testimony issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO discussed the white-collar exemptions to the Fair Labor Standards Act (FLSA), focusing on: (1) how shifts in the American economy have affected the exemptions in today's work place; (2) how the regulations underpinning the exemptions have changed in the decades since the enactment of the FLSA; (3) why both employer and employee representatives believe that adjustments are needed to update the regulatory structure; and (4) why the need to balance the interests of both employers and employees suggests that comprehensive review is key to equitable regulatory reform."

Testimony issued by the General Accounting Office with an abstract that begins "This testimony discusses the Department of Labor's Office of Workers' Compensation Programs (OWCP). GAO reviewed how OWCP communicates with injured federal workers, agencies who employ these persons, and medical and other service providers who treat them. To evaluate OWCP's system, GAO used criteria suggested by the National Partnership for Reinventing Government (NPR). This report summarizes GAO's findings on NPR's study of private sector practices for providing telephone customer service, which included: (1) setting challenging goals for meeting callers' needs for timely and accurate information; (2) collecting credible performance data to measure progress in attaining those goals; and (3) improving telephone service by using the performance data and results to periodic surveys of customers and stakeholders to determine levels of satisfaction. GAO found that OWCP provided consistent customer service regardless of where injured workers live. GAO made 2,400 telephone calls to OWCP's 12 district offices. To compare OWCP's goals and practices for telephone communication with those of model organizations, GAO surveyed three agencies that have won awards for their telephone communication practices: the Social Security Administration, the Department of Veterans Affairs' Benefits Administration, and Ohio's Bureau of Workers' Compensation."

Testimony issued by the General Accounting Office with an abstract that begins "This testimony focuses on the District of Columbia's progress and challenges in performance management. GAO discusses whether the District: (1) met the 29 performance goals that it scheduled for completion by the end of fiscal year 2000 that Congress chose from the more than 400 performance measures contained in the Mayor's fiscal year 2001 budget request, and (2) provided evidence that the performance data are sufficiently reliable for measuring progress toward goals. Mayor Williams' performance management system contains many--but not all--of the elements used successfully by leading organizations. The District could improve the usefulness of its mandated annual performance plans and reports by ensuring that the District government's most significant performance goals are included in both the annual performance plan and the annual performance report that federal law requires the Mayor to send to Congress every year."

Correspondence issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO reviewed the audit report covering the financial statements of the Army and Navy Union of the United States of America, Incorporated, for the fiscal years ended June 30, 1997 and 1998, focusing on whether the audit report complied with the financial reporting requirements of the law."

Document issued by the Office of the Attorney General of Texas in Austin, Texas, providing an interpretation of Texas law. It provides the opinion of the Texas Attorney General, John Cornyn, regarding a legal question submitted for clarification: Which county is responsible for mental health services proceeding costs under section 571.018 of the Texas Health and Safety Code and related question (RQ-0227-JC)

Document issued by the Office of the Attorney General of Texas in Austin, Texas, providing an interpretation of Texas law. It provides the opinion of the Texas Attorney General, John Cornyn, regarding a legal question submitted for clarification: Authority of a commissioners court to contract to repair roads within a municipality that belong to a property owners association (RQ-02350-JC)

Document issued by the Office of the Attorney General of Texas in Austin, Texas, providing an interpretation of Texas law. It provides the opinion of the Texas Attorney General, John Cornyn, regarding a legal question submitted for clarification: Whether a protective order may permit a perpetrator of family violence to collect his personal property from the residence he shared with his victim: Clarification of Attorney General Opinion JC-0112 (1999) (RQ-0231-JC)

Handwritten note written on the back of recycled paper on June 3, 2000 containing names and contact information.

Interview with Louis Heimann, Jr., a former bus driver from Kerrville, Texas. Mr. Heimann tells the extensive story of his 40+ year career as a Kerrville Bus Company driver. His anecdotes include stories of drunk passengers, dead passengers, epileptic passengers, passengers who gave birth, passengers who fought, . He briefly mentions his service in the Coast Guard. He also discusses the flood of 1932, the religious community of Kerrville, and identifies local businesses.

Other written product issued by the General Accounting Office with an abstract that begins "GAO commented on the District of Columbia Courts' concerns regarding the proper accounting for certain payments made by the Courts for the Criminal Justice Act (CJA), the Counsel for Child Abuse and Neglect (CCAN), and the Guardianship programs, focusing on whether: (1) prior fiscal year payments made under a continuing resolution should be charged to the defender services appropriation; (2) federal payments and defender services appropriations were available to pay prior years CJA, CCAN, and Guardianship program obligations; and (3) the Courts would violate the Antideficiency Act by continuing to incur obligations for court-appointed attorneys if fiscal year 2000 appropriations are insufficient to pay all fiscal year 2000 obligations for these programs. GAO held that: (1) payments made under the continuing resolution may be properly charged to the defender services appropriation; (2) federal payments and defender services appropriations were available to pay for prior years obligations; and (3) the Courts would not violate the Antideficiency Act by incurring additional obligations after the defender services appropriation was exhausted."

Letter from Rhodell Hornbeak and Berlin Nero regarding the ribbon cutting and dedication for the Clara Luper Corridor.

The National Museum of the Pacific War presents an oral interview with Warren Newberry. Newberry joined the Army Air Forces in December 1942 and received basic training at Camp Wolters. Upon completion of his training, he was shipped to England, where he served in the 26th Mobile Reclamation and Repair Squadron under the 8th Air Force. His team assembled hundreds of Waco CG-4A combat gliders per day in preparation for D-Day. His unit also was noted for constructing housing with empty glider crates. Watching the glider pilots in training, Newberry recalls brilliant flying by stunt pilot Mike Murphy. On June 6th he saw thousands of planes pass overhead on their way to Normandy, wing-to-wing. In July 1944 he was sent to France to assemble Piper L-4s. He arrived at Omaha Beach at D-Day plus 99 and was upset when he came upon 44,000 freshly dug graves with white crosses. He notes that otherwise the beach was in pristine condition. Newberry returned home and was discharged as a Staff Sergeant in November 1945.