Consisting of both theoretical and empirical inquires, this study examines the primary functions of narrative and the relationship between narrative and mental imagery. The study proposes a new framework to interpret semiotic resources. Combining this with the linguistic functional theory of Halliday (1978), a functional method to empirically investigate semiotic representations was also developed. In the empirical inquiry, the study developed a latent construct method to empirically test the effects of narrative in a real learning situation. This study is the first to investigate the functional relationship between narrative and mental imagery, and among the first to suggest a theory and empirically investigate representations of a multimodal nature. The study is also among the first to use latent constructs to investigate the learning experience in a real educational setting. Data were collected from 190 library professionals who enrolled in three sections (two in narrative and one in plain text) of an online course administered through Vista 4.0 and who completed the course and responded to several instruments. Essay data (n = 82 x 2) were analyzed using content analysis based on the narrative analysis framework developed. Quantitative data analysis methods include univariate data analysis, factor analysis, and structural equation modeling …

There is an increasingly number of students taking online classes in lieu of or in addition to the traditional face-to-face format. With this trend, there are questions that naturally come to the surface. The biggest question being "is teaching in the online arena just as effective as the face-to-face arena?" This dissertation aims to pursue that line of questioning by analyzing students' perceptions of the teaching effectiveness for instructors who teach the same course in both an online and face-to-face format in the same semester. The data are analyzed through the lens of the social capital theory. Social capital has never been applied to the classroom before as its focus has traditionally been on community development. However, social capital theory addresses interpersonal relationships and their impact on knowledge sharing behavior. This theory identifies three dimensions, which appear to have a parallel track with the student evaluation components; each is analyzed against each other. These dimensions include structured, cognitive and relational and are compared to the components of the student evaluation tool, which includes organization and explanation of materials, learning environment and self-regulated learning.

This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center success and information system success were evaluated to determine how effectively they measure library success and how they relate to SERVQUAL. A model of library success was developed to examine how library service quality relates to other variables associated with library success. Responses from 385 end users at two U.S. Army Corps of Engineers libraries were obtained through a mail survey. Results indicate that library service quality is best measured with a performance-based version of SERVQUAL, and that measuring importance may be as critical as measuring expectations for management purposes. Results also indicate that library service quality is an important factor in library success and that library success is best measured with a combination of SERVQUAL and library success instruments. The findings have implications for the development of new instruments to more effectively measure library service quality and library success as well as for the development of new models of library service …

Terrorist organizations and individuals make use of the Internet for supportive activities such as communication, recruiting, financing, training, and planning operations. However, little is known about the level of computer-based (“cyber”) threat such terrorist organizations and individuals pose. One step in facilitating the examination and assessment of the level of cyber threat posed by terrorist organizations and individuals is development of an assessment tool or methodology. This tool would guide intelligence collection efforts and would support and facilitate comparative assessment of the cyber threat posed by terrorist organizations and individuals through the provision of a consistent method of assessment across time, amongst organizations and individuals, and between analysts. This study leveraged the professional experience of experts to engineer a new functional construct – a structured analytical technique designed to assess the cyber threat posed by terrorist entities and individuals. The resultant instrument was a novel structured analytical construct that uses defined indicators of a terrorist organization/individual’s intent to carry out cyber attacks, and their capability to actually do so as measures of an organization/individual’s overall level of cyber threat.

In this multivariate correlational study, the researcher examined the course culture of an online graduate course whose environment exhibited characteristics of a Community of practice (CoP). An online survey captured data used to explore the relationships among variables shown to describe a CoP in field environments and among student perceptions of their experience in the course culture. A canonical correlation analysis (CCA) and commonality analysis (CA) were conducted using five predictor variables and three criterion variables to evaluate the degree and direction of the relationships. The CCA revealed that the full model was significant, explaining approximately 74% of the variance among the two synthetic variates. Impact, faculty leadership, and connection were the largest contributors to the predictor variate. The criterion variate was primarily explained by value and perceived CoP, with exposure to the profession providing a smaller contribution. The CA confirmed these findings. Results from this study indicate that a CoP could be fostered in an online graduate course. The overall significance of the model indicates teachers can nurture an environment wherein graduate students will take the initiative to work with others to create and acquire knowledge that creates a sense of professional connection with each other and with the …

From the very beginning, library education has been a mixture of theory and practice. Dewey required apprenticeships to be part of the first library school at the University of Chicago as a method to indoctrinate new professional. Today, acculturation is incorporated into the professional education through a large variety of experiential learning techniques, including internships, practicum, field work, and service learning projects, all of which are designed to develop some level of professional skills within an information organization. But, what is done for understanding library culture? It is said that one cannot truly recognize the extent of one's own cultural assumptions, until they have experienced another. This study followed a group of LIS graduate students that took that next step – going to Russia. By employing a critical hermeneutic methodology, this study sought to understand what value students gain by from working on an assessment project in an international school library. Using a horizon analysis, the researcher established the worldview of participants prior to their departure, analyzed their experience through post-experience interviews, and constructed an understanding of value. Among other concepts, the researcher looked specifically to see whether "library cultural competency", understanding library culture in global context, was developed through …

Multimedia documents are composed of multiple file format combinations, such as image and text, image and sound, or image, text and sound. The type of multimedia document determines the form of analysis for knowledge architecture design and retrieval methods. Over the last few decades, theories of text analysis have been proposed and applied effectively. In recent years, theories of image and sound analysis have been proposed to work with text retrieval systems and progressed quickly due in part to rapid progress in computer processing speed. Retrieval of multimedia documents formerly was divided into the categories of image and text, and image and sound. While standard retrieval process begins from text only, methods are developing that allow the retrieval process to be accomplished simultaneously using text and image. Although image processing for feature extraction and text processing for term extractions are well understood, there are no prior methods that can combine these two features into a single data structure. This dissertation will introduce a common representation format for multimedia documents (CRFMD) composed of both images and text. For image and text analysis, two techniques are used: the Lorenz Information Measurement and the Word Code. A new process named Jeong's Transform is …

Observations in the information technology (IT) support environment and generalizations from the literature regarding problem resolution behavior indicate that computer support staff seldom store reusable solution information effectively for IT problems. A comprehensive model of the processes encompassing problem arrival and assessment, expertise selection, problem resolution, and solution recording has not been available to facilitate research in this domain. This investigation employed the findings from a qualitative pilot study of IT support staff information behaviors to develop and explicate a detailed model of problem trajectory. Based on a model from clinical studies, this model encompassed a trajectory scheme that included the communication media, characteristics of the problem, decision points in the problem resolution process, and knowledge creation in the form of solution storage. The research design included the administration of an extensive scenario-based online survey to a purposive sample of IT support staff at a medium-sized state-supported university, with additional respondents from online communities of IT support managers and call-tracking software developers. The investigator analyzed 109 completed surveys and conducted email interviews of a stratified nonrandom sample of survey respondents to evaluate the suitability of the model. The investigation employed mixed methods including descriptive statistics, effects size analysis, and content …

In a world that is increasingly united in time and distance, I examine why the world is increasingly divided socially, economically, and digitally. Using data for 35 variables from 93 countries, I separate the countries into groups of 31 each by gross domestic product per capita. These groups of developed, lesser developed and least developed countries are used in comparative analysis. Through a review of relevant literature and tests of bivariate correlation, I select eight key variables that are significantly related to information communication technology development and to human development. For this research, adoption of the Internet in the developing world is the innovation of particular interest. Thus, for comparative purposes, I chose Internet Users per 1000 persons per country and the Human Development Index as the dependent variables upon which the independent variables are regressed. Although small in numbers among the least developed countries, I find Internet Users as the most powerful influence on human development for the poorest countries. The research focuses on key obstacles as well as variables of opportunity for Internet usage in developing countries. The greatest obstacles are in fact related to Internet availability and the cost/need ratio for infrastructure expansion. However, innovations for expanded …

Job centers aid businesses seeking qualified employees and assist job seekers to select and contact employment and training services. Job seekers are also offered the opportunity to assess their skills, abilities, qualifications, and readiness. Furthermore, job centers ensure that job seekers are complying with requirements that they must meet to benefit from job assistance programs such as unemployment insurance. Yet, claimants often procrastinate and/or suspend their job search efforts even though such actions can make them lose their free time and entitlements, and more importantly they may lose the opportunity to take advantage of free information, services, training, and financial assistance for getting a job to which they have already made a claim. The current work looks to Chatman's "small worlds" work, Johnson's comprehensive model of information seeking, and Wilson's "costly ignorance" construct for contributions to understanding such behavior. Identification of a particular trait or set of traits of job seekers during periods of unemployment will inform a new Job Seeking Activities Model (JSAM). This study purposely examines job seeker information behavior and the factors which influence job seekers' behavior, in particular, family tangible support as a social norm effect. A mixed method, using questionnaires for job hunting completers and …

The problem with which this study is concerned is articulating all possible CT3 and KR21 reliability measures for every case of a 5x5 binary matrix (32,996,500 possible matrices). The study has three purposes. The first purpose is to calculate CT3 for every matrix and compare the results to the proposed optimum range of .3 to .5. The second purpose is to compare the results from the calculation of KR21 and CT3 reliability measures. The third purpose is to calculate CT3 and KR21 on every strand of a class test whose item set has been reduced using the difficulty strata identified by Order Analysis. The study was conducted by writing a computer program to articulate all possible 5 x 5 matrices. The program also calculated CT3 and KR21 reliability measures for each matrix. The nonparametric technique of Order Analysis was applied to two sections of test items to stratify the items into difficulty levels. The difficulty levels were used to reduce the item set from 22 to 9 items. All possible strands or chains of these items were identified so that both reliability measures (CT3 and KR21) could be calculated. One major finding of this study indicates that .3 to .5 …

The research examines the relationship between cyber addiction (excessive use of the Internet, CA), information overload (IO), and assesses their impact on workplace productivity. A multi-methods approach is used employing the Internet Addiction Test (IAT) and a quantitative survey design to assess and test the stated hypothesis. The study used random sampling methods targeting 150 respondents from different information technology departments of various organizations. The study hypothesizes that CA and IO have a reciprocal association, which adversely affects workplace productivity and employee performance. From the findings, IAT scores increase with an associated possibility of reporting burnout, fatigue, and other components associated with CA and IO. Also, CA and IO were significantly correlated, as evaluated by the chi-square test, although the same approach did not yield significant associations between CA and perceived internet dependence. Other findings CA components, such as social media use, significantly associated with task postponement and burnout. As well, CA affected IO with substantial impacts on workplace productivity. The paper highlights managerial aspects that organizations should consider in optimizing the output of their staff. Recommendations include wellness programs, altering the leadership and management styles, and sensitizing the employees on the adverse effects caused by the two variables.

State digital libraries are manifestations of the diffusion of technology that has provided both access to and delivery of digital content. Whether the content is being accessed and used equitably in K-12 schools has not been assessed. Determining patterns of the diffusion of use across socioeconomic groups in K-12 schools may help measure the success of existing efforts to provide equitable access and use of digital content, and help guide policies and implementation to more effectively address remaining disparities. This study examined use of the Connecticut Digital Library (ICONN) in K-12 schools in Connecticut by determining annual patterns of use per school/district over a four-year period, using transaction log search statistics. The data were analyzed in the paradigm that Rogers (2003) describes as the first and second dimensions of the consequences of an innovation - the overall growth and the equality of the diffusion to individuals within an intended audience --- in this case, students in K-12 schools. Data were compared by school district and the established socioeconomic District Reference Groups (DRGs) defined by the Connecticut State Board of Education. At the time of this study, ICONN used aggregate data (total searches) for K-12 schools, but did not have relevant …

The word diaspora is currently understood as the large scale voluntary movement of people, along with capital and goods due to the mechanisms of globalization. Adopting a diaspora, gender and leisure perspective, this dissertation looked at the information and document experiences of a particular fan community of women belonging to the Indian diaspora and the online spaces created and occupied by them (fan fiction blogs which can be viewed as book clubs). The study also looked at memory making and documenting of the same as a part of document experience, resulting in what can be termed as "serendipitous memory archives." The blogs hosting fan fiction and the mediated practices they support were viewed as documents for the study. The online spaces were conceptualized as small worlds and the theoretical framework used for the study consisted of a preliminary model of a small world (based on literature review and my understanding of the world under study), information experience as a concept as well as document experience models. The results show that social ties play a big role in the information and document experience, while memory making and documenting of the same are also seen to happen as part of the document …

The purpose of this study is to develop an e-government readiness model and to test this model. Consistent with this model several instruments, IS assessment (ISA), IT governance (ITG), and Organization-IS alignment (IS-ALIGN) are examined for their ability to measure the readiness of one organization for e-government and to test the instruments fit in the proposed e-government model. The ISA instrument used is the result of adapting and combining the IS-SERVQUAL instrument proposed by Van Dyke, Kappelman, and Pybutok (1997), and the IS-SUCCESS instrument developed by Kappelman and Chong (2001) for the City of Denton (COD) project at UNT. The IS Success Model was first proposed by DeLone and McLean (1992), but they did not validate this model. The ITG instrument was based on the goals of the COD project for IT governance and was developed by Sanchez and Kappelman (2001) from UNT. The ISALIGN instrument was also developed by Sanchez and Kappelman (2001) for the COD project. It is an instrument based on the Malcolm Baldrige National Quality Award (MBNQA) that measures how effectively a government organization utilizes IT to support its various objectives. The EGOV instrument was adapted from the study of the Action-Audience Model developed by Koh …

Even though information scientists generally recognize that relevance judgments are multidimensional and dynamic, there is still discussion and debate regarding the degree to which certain internal (cognition, personality) and external (situation, social relationships) factors affect the use of criteria in reaching those judgments. Much of the debate centers on the relationship of those factors to the criteria and reliable methods for measuring those relationships. This study researched the use of relevance criteria to select an information source by undergraduate students whose task it is to create a course schedule for a semester. During registration periods, when creating their semester schedules, students filled out a two-part questionnaire. After completion of the questionnaire the students completed a Myers-Briggs Type Indicator instrument in order to determine their personality type. Data was analyzed using one-way ANOVAS and Chi-Square. A positive correlation exists between personality type as expressed by the MBTI and the information source selected as most important by the subject. A correlation also exists between personality type and relevance criteria use. The correlation is stronger for some criteria than for others. Therefore, one can expect personality type to have an effect on the use of relevance criteria while selecting information sources.

In their studies on student motivation in th4e 1990s, Gorham & Christophel and Christophel & Gorham found that students perceived their own demotivation to be caused by instructor behaviors. While there are studies that explore the topic of student demotivation and other studies that illustrate the great influence instructors have on student information seeking behaviors, research focusing on the connection between these two concepts is almost nonexistent. Using Gorham & Christophel's concept of instructor-owned student demotivation, this mixed-methods study sought to identify which instructor behaviors doctoral computer science and information science students found demotivating and to what extent their perceptions of these demotivating instructor behaviors influenced their information seeking behaviors in a face-to-face classroom. Demographic and student-perceived demotivating instructor behavior surveys along with semi-structured interviews and follow-up questions were used to collect data. The surveys will be analyzed using descriptive statistics in Excel, and the semi-structured interviews and follow up questions were analyzed using content analysis and Colaizzi's method of phenomenological enquiry in NVivo. The findings showed that instructor demotivating behaviors not only influence student information seeking behaviors in the classroom, but they also can lead to lasting effects on the student. In addition, the participants have expectations of instructor …

This study explored issues related to the adoption and implementation of electronic health record (EHR) systems including building the awareness, knowledge, and experience of physicians toward cyber hygiene. This study used a qualitative research method to assess (a) the barriers to EHR systems adoption and implementation in Kuwait and (b) the level of awareness, knowledge and experiences related to cyber hygiene practices in Kuwait. The findings of the study supported the conceptual framework used to guide the research of the factors impacting the adoption and implementation of EHR systems in Kuwait as well as explore the level of awareness, knowledge, and experience of physicians about both EHR systems and cyber hygiene. The results from the systematic literature review analysis identified seven major barriers. These are financial barriers, time, difficulty of using technology, lack of support, negative attitude, legal and ethical (policies), and cultural barriers. The findings from the semistructured interviews supported the literature findings and provided more in-depth insights into the structural and social issues affecting the adoption and implementation of EHR systems. Given that Kuwait is a member of the Gulf Cooperation Countries (GCC), the results from the literature analysis showed that the problems in Kuwait are similar to …

The test scores of spatial ability for women lag behind those of men in many spatial tests. On the Mental Rotations Test (MRT), a significant gender gap has existed for over 20 years and continues to exist. High spatial ability has been linked to efficiencies in typical computing tasks including Web and database searching, text editing, and computer programming. The relationships between the components of visuospatial ability and performance are complex. However, research strongly indicates that a connection exists, and further research is necessary to determine the interactions between the variables of environment, genetics, and spatial training. Spatial experience can enhance spatial skills. However, to what extent spatial skills can be enhanced in female adolescents through a spatial curriculum to reduce the gap in scores has not been fully researched, nor has the impact of spatial skill on information seeking. This research project investigated spatial skill in adolescent females by examining (1) the extent to which the intervention of teaching a spatial curriculum in a single-sex setting could improve mental rotation test scores, and (2) the impact of spatial skills on an information seeking task in a single-sex setting. The extent to which a spatial visualization curriculum can improve MRT …

The objective of this study was to provide information on the characteristics of a specific group of international college students from a developing country in order to assist system managers in the selection of OPACs.

When people access online health information, unfortunately, they have access to both clinically accurate and inaccurate information that they may then utilize to make informed personal health decisions. This research fills a gap in the literature of online health communities as they relate to chronic obstructive pulmonary disease (COPD). The conduct of this research required a multi-phased and multi-method approach, best presented in three distinct essays. In Essays 1 and 2, data gathering within two online health communities specific to COPD allowed this study to address three research questions: (1) what are the information needs of COPD patients that result in their participation in online health communities; (2) what are the information sources offered to the participants in these online communities; and (3) is the information obtained via those communities credible. Essay 1 harvested data from a moderated website hosted by a non-profit organization for patients with COPD and Essay 2 harvested data from a non-moderated Facebook group also serving this unique group. Data Miner, a Chrome extension designed to extract data, was used to collect data, key words and themes which brought an understanding of the health information needs of participants and identified what health information sources were preferred. …

The complex nature of digital libraries calls for appropriate models to study user success. Calls have been made to incorporate into these models factors that capture the interplay between people, organizations, and technology. In order to address this, two research questions were formulated: (1) To what extent does the comprehensive digital library user success model (DLUS), based on a combination of the EUCS and flow models, describe overall user success in a prototype digital library environment; and (2) To what extent does a combined model of DeLone & McLean's reformulated information system success model and comprehensive digital library user success model (DLUS) explain digital library user success in a prototype digital library environment? Participants were asked to complete an online survey questionnaire. A total of 160 completed and useable questionnaires were obtained. Data analyses through exploratory and confirmatory factor analyses and structural equation modeling produced results that support the two models. However, some relationships between latent variables hypothesized in the model were not confirmed. A modified version of the proposed comprehensive plus user success model in a digital library environment was tested and supported through model fit statistics. This model was recommended as a possible alternative model of user success. …

Instructional communication research clearly indicates that instructor immediacy contributes significantly to effective instruction. However, the majority of immediacy studies have been conducted in traditional (face-to-face) classroom environments. More recently, instructional communication research has focused on assessing the impact of immediacy in online classroom environments. Again, immediacy appears to significantly contribute to effective instruction. The challenge is that most recent immediacy studies use immediacy measurements developed to test immediacy behaviors in face-to-face settings. Considering the lack of nonverbal communication and limited or absent synchronous or verbal communication in online instructional settings, the behaviors contributing most significantly to perceived immediacy, researchers need to reassess the immediacy construct in online environments. The present research explores and identifies behaviors reported by instructors to establish psychological closeness (i.e., immediacy) in online learning environments and assesses to what extent these behaviors are similar to or different from face-to-face immediacy-producing behaviors.

As non-institutional digital image collections expand into social media, independent non-professional image curators are emerging, actively constructing alternative naming conventions to suit their needs in a social collecting environment. This project considers how independent user-curators are developing particular sense-making behaviors as they actively contribute names to large, unstructured social image collections. In order to capture and explore this evolving language adaptation, Pinterest names are analyzed using a matrix composed of Panofsky’s three strata of subject matter, Rosch’s levels of categorical abstraction, Shatford Layne’s image attributes and Wittgenstein’s language game constructions. Analyzing Pinterest image names illuminates previously unnoticed behaviors by independent user-curators as they create shared collections. Exploring the various language choices which user-curators select as they apply this new curating vocabulary helps identify underlying user needs not apparent in traditionally curated collections restricted to traditional naming conventions.