Managing a software development project presents many difficulties. Most software development projects are considered less than successful, and many are simply canceled. Ineffective project management has been cited as a major factor contributing to these failures. Project management tools can greatly assist managers in tracking and controlling their projects. However, project management tools are very structured and analytical in nature, which is not necessarily supported by decision-making styles of the managers. This research examined the influence that decision style has on a project manager's use of a project management tool.

The purpose of this research is to continue examining the project management process. The management of projects is complicated. It is the complexity of the process that makes a project so difficult to control. This research examines the effect of particular facets of the project manager's skill set and operating environment on management decisions.

Service quality as a component of overall Information Systems quality is examined. Three related studies test the SERVQUAL and related instruments (SERVPERF and Importance-weighted SERVPERF) using Information System users. SERVPERF outperformed SERVQUAL in all three studies.

Information systems professionals now face the automation of their own work in integrated computer aided software engineering. Organizations need to achieve all the leverage possible from costly IT implementations to enhance competitiveness, profitability, and survival in a rapidly changing environment. ICASE technology is a part of the infrastructure necessary to meet this challenge but appears to present significant difficulties in implementation.

In this study, neural networks are developed under conditions of nonnormality as alternatives to standard control charts, and their performance is compared with those of standard ‾x and CUSUM control charts.