This paper discusses how to provide quality customer service in the face of budget cuts.

This presentation discusses virtual reference services in libraries. The topics include virtual reference systems, with examples of what other institutions have adopted, collaborative virtual reference services with examples, and how reference librarians away from their desk and even off campus have developed new referencing services.

Poster presentation for the Texas Library Association Annual Conference. This poster discusses overcoming the fear of negative evaluation.

Article discussing sexual misconduct with congregants or parishioners and crafting a model statute.

This handout accompanies a workshop presentation about shaping user experience. The topics of the workshop include usability testing, iterative design, and digital libraries. This handout outlines the topics that will be covered with a timeline of the activities, glossary of terminology used, worksheets, and references.

This book is a collection of essays on sustaining digital libraries. The essays report on early findings from pioneers who have worked to establish digital libraries, not merely as experimental projects, but as ongoing services and collections intended to be sustained over time in ways consistent with the long-held practices of print-based libraries. Particularly during this period of extreme technological transition, it is imperative that programs across the nation and indeed the world - actively share their innovations, experiences, and techniques in order to begin cultivating new standard practices. The collective sentiment of the field is that we must begin to transition from a punctuated, project-based mode of advancing innovative information services to an ongoing programmatic mode of sustaining digital libraries for the long haul.

In this presentation, the authors discuss methods for assessing the needs of distance students and for effectively gathering input, emphasizing technology that did and did not work. The authors also identify ways to evaluate what was learned and to work with librarians and faculty.

This paper discusses the needs of distance learners.

Presentation for the Texas Library Association Annual Conference on TALL Texans 2013 and the workplace leadership development project.

Presentation for the 2015 Texas Library Association (TLA) Annual Conference. This presentation discusses transforming an academic library from a traditional service model to a community partner.

This poster introduces the faculty lecture series UNT Speaks Out on Unauthorized Immigration. This series features Dr. Valerie Martinez-Ebers, professor of political science, Dr. David Molina, professor of economics and interim director of UNT's Immigrant Research and Policy Center, Dr. Mariela Nuñez-Janes, professor of anthropology, Shaun Chapa, a graduate student in the anthropology department.

This video recording is of the faculty lecture series UNT Speaks Out on Unauthorized Immigration. This series features Dr. Valerie Martinez-Ebers, Dr. David Molina, Dr. Mariela Nuñez-Janes, and Shaun Chapa. Dr. Martinez-Ebers, professor of political science, will provide a demographic profile of the U.S. immigrant population and introduce the various policy options that have been discussed in Congress. Dr. Molina, professor of economics and interim director of UNT's Immigrant Research and Policy Center, will focus on policy and economic impacts of labor. Dr. Nuñez-Janes, professor of anthropology, and Shaun Chapa, graduate student, will discuss undocumented students as a case study. They focus on issues of policy and practices, drawing on the students' experiences to raise questions about cultural citizenship, assimilation as the proxy for legal rights, new forms of racism and educational equity.

Presentation for the Texas Library Association Annual Conference Government Documents Round Table on using primary sources to enrich class research.

Poster presentation for the 2015 Texas Digital Humanities Conference. This poster discusses embedded Omeka support for art history.

Presentation on Web 2.0 and 3.0 and technology and legal pitfalls.