A popular approach to operating organizations in the 1990s is the implementation of work teams. The current literature offers little information on the use of performance management techniques in work team settings. This case study examined the effects of employing a performance improvement strategy on employee performance in a work team environment comprised of part-time graduate students. The performance improvement strategy included composing job descriptions, job aids (e.g., work organization charts), task request logs and posting weekly and monthly performance feedback. Improvements were observed in some aspects of team performance. Some of the improvement was due to task clarification and improved scheduling produced by the antecedent interventions. Performance feedback had little effect on measured performance but seemed to facilitate discussion and problem-solving.

The banquet staff at a north Texas hotel were responsible for setting up 11 different functions (e.g., buffet dinners) for conferences and meetings. The functions were often set up late and items were often omitted. An analysis suggested that performance problems were the result of weak antecedents, inefficient work procedures, inadequate training and a lack of motivating consequences. An intervention consisting of task checklists, feedback, goal setting, monetary bonuses, training and job aids was designed to enhance the accuracy and timeliness of function setups. Performance increased from an average of 68.8% on the quality measure (accuracy plus timeliness) in baseline, to 99.7% during the intervention phase. Performance decreased to 82.3% during a follow-up phase in which parts of the intervention were discontinued by hotel management. Performance increased to 99.3% with the reintroduction of the intervention phase.

This study evaluated the relative association of socioeconomic, minority group and housing characteristics of census tracts with the racial composition of residential areas within one southwestern city between 1950 and 1980. The unit of analysis was the census tract; the data were taken from the U.S. Census of Population and Housing 1950-1980 for the Fort Worth, Texas SMSAs. The Index of Dissimilarity compared racial segregation in the Fort Worth urbanized area for blacks with all others (1950-1980) and for Spanish and non-black minorities with all others (1960-1980). The data show little change in the extent of residential segregation over 30 years. The multiple regression showed that the degree of segregation in census tracts became increasingly predictable based on past minority concentration in the same neighborhood. Lagged social status and minority group variables significantly predicted the percent of the population that was black or Spanish in census tracts ten years later. Beta weights for percent black or percent Spanish were always the strongest in each tract regression and largely determined the level of segregation that existed in tracts ten years later. This paper asserts that social status characteristics must approach more equal levels between minority and majority groups before integrated neighborhoods …