Emergency Medical Dispatch Protocols are guidelines that a 9-1-1 dispatcher uses to evaluate the nature of emergency, resources to send and the nature of help provided to the 9-1-1 caller. The current Dispatch Protocols are based on voice only call. But the Next Generation 9-1-1 (NG9-1-1) architecture will allow multimedia emergency calls. In this thesis I analyze and model the Emergency Medical Dispatch Protocols for NG9-1-1 architecture. I have identified various technical aspects to improve the NG9-1-1 Dispatch Protocols. The devices (smartphone) at the caller end have advanced to a point where they can be used to send and receive video, pictures and text. There are sensors embedded in them that can be used for initial diagnosis of the injured person. There is a need to improve the human computer (smartphone) interface to take advantage of technology so that callers can easily make use of various features available to them. The dispatchers at the 9-1-1 call center can make use of these new protocols to improve the quality and the response time. They will have capability of multiple media streams to interact with the caller and the first responders.The specific contributions in this thesis include developing applications that use smartphone …