A Study on Usability of Mobile Software Targeted at Elderly People in China (open access)

A Study on Usability of Mobile Software Targeted at Elderly People in China

With the rapid development of mobile device technology, smartphones are now not only the tool for young people but also for elderly people. However, the complicated steps of interacting with smartphones are stopping them from having a good user experience. One of the reasons is that application designers do not take consideration of the user group of elderly people. Our pilot survey shows that most elderly people lack the skills required to use a smartphone without obstacles, like typing. We also conducted an experiment with 8 participants that targeting on the usability of a daily used application, Contact List (CL), and based on a Chinese language system. We developed an android application that proposed a new method of showing the contact list according to the language usage of Chinese for this study. By asking participants to finish the same tasks on the traditional CL applications on their phones or on our application and observing their operations, we obtained useful feedback in terms of usability issues. Our experiment also tried to find out whether the method we proposed in the new application can lead to a better user experience for elderly people.
Date: May 2020
Creator: Jiang, Jingfu
System: The UNT Digital Library