Recording of the eleventh public hearing held by the National Commission on Terrorist Attacks upon the United States on May 18, 2004 at New School University in New York City. The two-day hearing examined the response of local and federal emergency response departments on September 11, 2001, and considered how to improve these critical functions in the event of future terrorist attacks. Two staff statements were presented during the course of the hearing.This section includes the staff statement on crisis management.

Recording of the eleventh public hearing held by the National Commission on Terrorist Attacks upon the United States on May 18, 2004 at New School University in New York City. The two-day hearing examined the response of local and federal emergency response departments on September 11, 2001, and considered how to improve these critical functions in the event of future terrorist attacks. Two staff statements were presented during the course of the hearing. This section includes the first panel, with testimony from Alan Reiss and Joseph Morris.

Recording of the eleventh public hearing held by the National Commission on Terrorist Attacks upon the United States on May 18, 2004 at New School University in New York City. The two-day hearing examined the response of local and federal emergency response departments on September 11, 2001, and considered how to improve these critical functions in the event of future terrorist attacks. Two staff statements were presented during the course of the hearing.This section includes the beginning of the third panel, with testimony from Raymond W. Kelly.

Recording of the eleventh public hearing held by the National Commission on Terrorist Attacks upon the United States on May 18, 2004 at New School University in New York City. The two-day hearing examined the response of local and federal emergency response departments on September 11, 2001, and considered how to improve these critical functions in the event of future terrorist attacks. Two staff statements were presented during the course of the hearing. This section includes the staff statement on emergency preparedness and response.

Recording of the eleventh public hearing held by the National Commission on Terrorist Attacks upon the United States on May 18, 2004 at New School University in New York City. The two-day hearing examined the response of local and federal emergency response departments on September 11, 2001, and considered how to improve these critical functions in the event of future terrorist attacks. Two staff statements were presented during the course of the hearing. This section includes the second panel with testimony from Bernard B. Kerik, Thomas Von Essen, and Richard Sheirer.