The new coronavirus COVID-19 pandemic forced the population to adapt routines, create new habits and adapt to the new reality. A significant change resulting from social isolation was the way that consumers began to seek the provision of services and purchase of products. What was previously done predominantly in physical stores, started to be carried out by digital channels, according to the customers' preference. Because it provides essential services, Companhia Águas de Joinville (CAJ) also needed to adapt, creating conditions for digital service for 100% of customer demands. However, the simple availability does not mean immediate adhesion by the population, as customers have their preferences. This article intends to demonstrate how the migration of face-to-face service to other channels in Basic Sanitation behaved in Joinville and what the consumer preferred during the quarantine.

This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process.

Despite continued improvements to HIV/AIDS treatment and awareness, HIV transmission rates remain high among men who have sex with men (MSM). Online consumer health information targeting high risk MSM through social media and geosocial networking (GSN) apps have shown to be successful HIV intervention strategies. This review article addresses (1) the efficacy and acceptance of delivering consumer health information about pre-exposure prophylaxis (PrEP) and HIV prevention through GSN apps, (2) the impact of online and social media communities in the discussion and delivery of information about PrEP and HIV interventions, and (3) on-going and possible future research and the role of information professionals.

Corporate universities make up a strategic umbrella for developing the organizational ecosystem with a high impact on business goals. A mature organization in educational activities necessarily creates lasting and sustainable mechanisms for human and organizational development. Thus, we sought to identify the maturity level of a corporate education system and the necessary actions for its evolution based on the Kraemer model (2018).

Arising in China in December 2019, the novel coronavirus (COVID-19) soon spread to other countries worldwide including Bangladesh. Mass media and social media platforms played an important role in providing Coronavirus related information and news as they enable people to share news as well as personal experiences with one another rapidly. Since little is known about COVID-19, various fake news spread across social media that panicked people into making panic decisions. The primary objective of this study is to examine how social media is spreading fake or unauthentic news during the time of COVID-19 pandemic. This study also focuses on how the university students of Bangladesh are playing their roles in the spread of fake news in social media. An online survey was conducted to reach a wide number of university students who own at least one social media account. A well-structured questionnaire was designed containing both open and close ended questions. Google forms was used to build the survey instrument. The questionnaire was distributed to the students using different social media platforms. Collected data were analyzed using SPSS version 20 and MS Excel. The study showed that the students sometimes received COVID-19 related fake news. The main reason behind …

Automotive industries in the developed world have strived to improve performance and productivity by incorporating Knowledge Management (KM) practices in their manufacturing processes. This has been attributed to the use of upgraded technological capabilities in the acquisition, sharing, and retention of organizational knowledge. Literature has unpacked that as much as automotive industries need Information Communication Technologies (ICTs) in their KM strategy, they should also include aspects of Artificial Intelligence (AI) to facilitate and share knowledge (Wisskirchen et al., 2017; Calitz, Poisat & Cullen, 2017; Cronin, Conway & Walsh, 2019). More so, they recognised the limitations of ICTs concerning the management of tacit knowledge, which is intangible and difficult to share, as it plays a crucial role in the KM process. Despite the interest of many authors towards KM in automotive industries, there is a lack of studies aimed at investigating AI as a KM enabler in the South African automotive industry. This is a relevant issue as knowledge in the automotive industries tends to manifest itself tacitly. This realization has spawned a growing interest in incorporating advanced technologies like artificial intelligence into KM practices to overcome knowledge loss and bringing in innovation in automotive industries. It is against this backdrop; …

The research seeks to know if the COVID-19 pandemic has created culture change by measuring the criteria of work outputs and actions of organization members. As a part of this research, a survey was developed to identify how and to what extent workplace culture has been impacted. 111 professional services staff from a North Texas business were surveyed. We identified three factors for criteria of work outputs and behavior that indicates the current level of change of the culture. The three factors are identified as, Expectations (α= 0.786), Accuracy (α= 0.603), and Timeliness (α= 0.552). Factor analysis and descriptive statistics are used to analyze the result from the survey.

Blended learning (BL) assimilates the best digital high-tech learning and traditional methods that involve students in network learning transcending physical boundaries. It has been embraced as a possibility so that knowledge can be distributed through time and space. KM-based approaches may be used to collect, coordinate, and transmit intelligence to control processes that can be utilized efficiently to recognize and share the most important details to address customer needs. This study aims to explain how to apply KM techniques in the BL environment to increase educational excellence and quality during pandemic situations. The specific consequences of BL actions are also stated in this paper. The quantitative approach was used in this study by using an electronic questionnaire from the students of the department of ISLM of the University of Dhaka, Bangladesh. Among the 272 students in the undergraduate program, 74 students replied to the online survey questionnaire. The gathered data were analyzed using SPSS version 20. The Findings of the study showed that KM can be used with BL during the COVID-19 pandemic, including integrated tasks, classroom instruction, online and e-learning. Finally, the study also proposed an intuitive model for applying BL through KM.

The current study investigated the influence of information technology support on knowledge management process of nurses in patient care. Recent concerns about the issue of nursing care delivery have accentuated the need for more improved health services. The importance of knowledge management in improving performance has been strongly highlighted in existing literature. Paucity of studies exist in information technology-based knowledge management of nurses in Nigeria. A quantitative approach comprising of a descriptive survey design was used. Proportionate stratified sampling was used to select registered nurses from the teaching hospitals under study. Only registered nurses on duty were included in the study and sample size consisted of 320 registered nurses. SPSS version 22 and AMOS was used analyze the collected data. The structural models were developed to test the hypothesized relationships. The researchers adhered to the principles of trustworthiness and ethical principles. The results affirmed that information technology support influences knowledge management process in nursing care roles. Based on the findings, information technology is required to promote knowledge management process coupled with appropriate coordination to develop a knowledge-friendly environment for nurses. In view of the emergence of the knowledge-based society and increased demands for quality healthcare by patients, the usage of …

Identifying support from Knowledge Management (KM) frameworks and Risk Management to build collective intelligence for handling systemic crises, triggered by the Corona virus disease 2019 (Covid-19)

The Customer Development process, widely used by startups, is designed with the aim that, at the end of a process of development of an innovation, the customer can see the maximum value in the product. But there are few studies on the application of this methodology in mature companies. The aim of this study was to assess whether it is indeed possible to apply the Customer Development process in a mature firm. This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process. This paper is a case study and applied research, so it is not possible to make generalizations. In addition, this article considered interviews with only two individuals from the company, which may have limited results.

The Soft Skills theme has been presented and discussed by several academic and professional players: researchers, consultants, entrepreneurs and technicians in Human Resources. These are personal skills that go beyond technical competence, absolutely determining the performance of any organization. Understanding what they will be and how to develop these skills has been the challenge of the World Economic Forum (WEF), which periodically publishes reports mapping areas, professions and skills that will be trending in the coming years. So, this article seeks to answer which skills are requested in advertisements and job vacancies in the area of ​​ICT in the region of Florianópolis? with a double objective: [i] Identify whether companies in the creative economy segment, specifically technology, in the city of Florianópolis / SC are looking for soft skills in their job advertisements; and in this way [ii] Understand whether they are aligned with the trends presented by the WEF. For this, it carried out a qualitative research, classified as descriptive with an exploratory stage of analysis of the vacancies published in the LinkedIn and ACATE platforms, making it possible to conclude the importance of soft skills for the profile of technology professionals. It was also evident the difficulty in …

This conference paper explores how what we perceive differs from what we believe. The authors bring three perspectives together with the aim of seeking meaning in our relationship with our natural “arena” through symbolic metalanguage:1) comprehending a gestalt approach to perception and narratives as metaphor; 2) gaining perceptual reciprocity to enhance our relationship with nature; 3) overcoming the obstacles of misinterpretation and unreliable narratives of the simulacra. It was presented at the 2022 Association of Philosophy and Literature Conference held May 25-28, 2022.

Survey created by the UNT Library Council on Diversity and Inclusion (LCDI) exploring if rankism in the UNT Libraries contributes to experiences. It was created based on results from a previous survey, the UNT Libraries' Climate Survey, which identified feelings of belittlement or degradation in the UNT Libraries. The survey was open for responses between November 1, 2023 and November 15, 2023. Results are not included in this document.

Conference paper examining the deployment of The Keeper App, developed at the University of North Texas (UNT) Libraries, to help students document their daily lives as members of the UNT campus community. Deployed one year before the COVID-19 pandemic hit the world, the Keeper App soon became a means for students and other members of the UNT community to share their experiences from isolation during the time of crisis.

Organizations struggle to harness tacit knowledge – the knowledge that resides in the heads of knowledge workers, whereas there are always opportunities to capture knowledge during project management activities. Using a literature review, this paper analyzes how knowledge can be captured during different project management phases. It attempts to bridge frequently ignored areas of project management, knowledge management, and analytics.

Cyber addiction refers to the excessive use of internet and cyber application leading to adverse outcomes such as stress, distractions, reduced motivation levels, and challenges in task orientation. Uncontrolled consumption of the internet leads to information overload that impact productivity and workplace performance (Griffiths, 2010). In such cases, the ubiquitous availability of information can lead to IT-related stress where users derive a reduced sense of satisfaction (Diomidous et al. 2016). People who frequently access the internet can experience various issues, which encompass anxiety, depression, and self-image challenges. Physically, affected individuals experience disrupted sleep patterns, irritability and high levels of fatigue. Social networking sites increase the risk of addiction and online dependency, aspects associated with low levels of productivity (Hoq, 2014). As illustrated in fig 1, the paper hypothesizes that there is a direct relationship between information overload and workplace performance and job satisfaction. The assumption is that cyber addiction worsens the problem of information overload, which in return, impacts information behavior and use and workplace/job performance (Riaz & Qureshi, 2019). The study addresses the following research questions: What is the impact of cyber addiction on workplace performance? What are the relationships between cyber addiction, information workload and information behavior and …

The goal of this study is to explore how information is currently organized in digital cultural heritage collections in Arabian Gulf countries. it focused on Alqabas – a Kuwaiti institution with a strong reputation of early adopter of digital archiving and developer of major digital collections in Arab Gulf counties, accumulated experience in knowledge management. The mixed-methods study combined semi-structured interview of the Alqabas archive manager and in-depth content analysis of a sample of metadata records that represent items in Alqabas digital collections for accuracy, completeness, consistency, use of knowledge organization systems. The study reveals high metadata quality overall but lack of consistency for many metadata fields, explained in part by the absence of metadata creation guidelines and professional training for metadata creators. This indicates potential barriers to metadata interoperability in an aggregated environment for future projects similar to DPLA or Europeana.

The purpose of this research is to explore concept maps as a viable and effective knowledge management tool for cybersecurity education. Concept maps serve as a visual representation of knowledge. They are commonly utilized to support the teaching and learning process or as a student learning evaluation tool. While the focus of education research is on tools specific to cybersecurity such as learning management systems and cyber ranges, there is little dedicated to understanding how concept maps can be applied as an effective element within the security education. This paper reviews relevant research related to the applications of concept maps in diverse knowledge domains. The aim is to leverage previous research applications to garner support for concept maps as a useful knowledge management tool in cybersecurity. This is accomplished by highlighting successful applications of concept maps in related fields. Concept maps are poised to be extremely helpful with complex subjects such as information and cyber security where understanding the subject depends on the application of disparate but interrelated concepts.

Teen birth (TB) imposes serious health and economic burdens to both individuals and government. Various attempts have been made to overcome TB such as teen pregnancy prevention evidence-based programs. However, these programs might have declined teen birth rate (TBR), most of which do not address the influencing socio-economic factors linked to areas where teenagers live. This study is aimed at investigating socio-economic factors contributing to TB and identify their geographical disparities. The methodology was developed using the vulnerability theory to examine the complex relationship between TB and socio-economic factors. Principal Component Analysis (PCA) and Geographically Weighted Regression (GWR) were employed to analyze census data. Findings suggest that socio-economically disadvantaged minorities, including unemployed black and uneducated Hispanic, are more vulnerable to TB. Additionally, geographic locations of communities where such teenager live are recognized. The outcomes verified the utility of the vulnerability theory to predict the geographical locations of vulnerable teens that can be leveraged by policymakers to allocate more health resources and perform place-specific interventions to effectively reduce TBR.

The digital age comes with transformational activities (also referred to as digital transformation) triggered by emerging fields and technologies, such as data science and analytics, cybersecurity, cloud computing, blockchain, cryptocurrency, and nanotechnology; helping organizations stay current and competitive. This paper focuses on agile frameworks that support the delivery of data science/analytics projects to ensure organizations rapidly deliver analytics products and services to their customers.

Disinformation and misinformation are pervasive in unregulated social-media environments, which are used habitually for obtaining news. Fenn et al in 2019 stated that “Given that people tend to share interesting information to maintain social relationships or to manage their impressions, information that receives more likes may subsequently be shared more often” (Fenn, Ramsay, Kantner, Pezdek, & Abed, 2019, p.133) Recent studies also revealed that misinformation from politicians and celebrities has increased in recent years which lead to more engagement on Twitter (Brennen, et al. 2020 ). There has been a lot of misinformation pertaining to COVID-19 masks on Twitter. Due to the misinformation, many people might not believe in the effectiveness of masks. Even though studies have shown the effectiveness of wearing masks in different countries (Lyu and Wehby, 2020). Not wearing masks affects people's health and indirectly increases the spread of COVID-19. Studies of social noise and misinformation cases on social media are needed, specifically focusing on how social noise influences and contributes to the spread of misleading and possibly harmful messages.

Successful organizations are continuously looking for better ways to improve efficiency. Knowledge management (KM) in institutions is essentially based on an understanding of knowledge creation and knowledge transfer. At Tarrant County College, we are currently developing a District-wide knowledge management (KM) program. This KM process is implemented via micro pilot projects and processes; and an analysis of current technology, structure, and culture. We carefully try to anticipate challenges we will encounter as the project is executed (geographical distance during a pandemic, cultural barriers, dealing with tacit knowledge…). Next, we carefully begin to create a road map for the KM process including: Establishing objectives, preparing culture change, creating a high-level process, identifying KM/communication/knowledge dissemination gaps, selecting appropriate technology, and deciphering the current status of KM throughout the District. Then, we attempt to implement our KM process via micro pilot projects. We will soon develop methods for evaluating our KM workflow. Our initial results suggest Laserfiche might be able to host 70% of or data and information, however other tools such as ITSM, Microsoft TEAMS, Team Dynamics… will also be needed to host data and information.

Knowledge is awareness or familiarity gained by experiences of facts, data, and situations. Knowledge management includes techniques and processes to represent, store, search, integrate, and analyze knowledge that is available in digital form. Ontology is a formal explicit specification of a shared conceptualization of a domain of interest and it is a building block of the semantic web and formal description of knowledge. Ontologies capture the structure and knowledge about some domain of interest by describing the concepts in the domain and also the relationships that hold between those concepts. Even though Ethiopia has potential tourist destinations, the country is not benefited from its resources due to misperception about image of the country; lack of promoting the potential tourism resources of the country to the world; problems with sharing, searching and retrieval of tourist information. Thus, the country is forced to accept smaller number of tourists and not getting the benefits it deserves. The objective of this paper is to build ontology for Ethiopian Tourism so that it makes Ethiopian tourism destinations visible to international visitors. We use OWL language implemented in Protégé with other ontology development activities proposed in METHONTOLOGY to build Ethiopian tourism ontology. We also use OWL …