Elicitation of Tacit Knowledge Inside a Clinical Process Using the FRAM

The 17th International Conference on Knowledge Management was held in the historic city of Potsdam, Germany. Since the conference was among the first post-pandemic face to face conferences, the overall theme of the 17th edition of the ICKM conference rightly focused on “Knowledge, Uncertainty and Risks: From individual to global scale” at different levels of analysis and agency. This poster highlights the qualitative study which was conducted in a major regional hospital in Germany, using the FRAM to analyze the recurrent and complex process of surgical care preparation in the morning. The aim was to offer the hospital a detailed qualitative analysis to promote resilience and maintain a safe state of operating during this process. The FRAM illustrated relevant system functions and unveiled sources as well as effects or variabilities that are now in the process of being evaluated according to appropriate goals and values. In this way, the FRAM illuminates hidden but relevant knowledge, so to speak tacit knowledge, within a complex sociotechnical system that is difficult or impossible to identify otherwise.
Date: June 2022
Creator: Aschwer, Carmen; Mühlbradt, Thomas; Unger, Helga; Fastner, Christian; Schröder, Stefan & Speer, Tillmann
System: The UNT Digital Library

Knowledge Surfacing by Expert Created Knowledge Connections

The 17th International Conference on Knowledge Management was held in the historic city of Potsdam, Germany. Since the conference was among the first post-pandemic face to face conferences, the overall theme of the 17th edition of the ICKM conference rightly focused on “Knowledge, Uncertainty and Risks: From individual to global scale” at different levels of analysis and agency. This poster demonstrates the GuruScan in a practical interactive session. The presenter setup an online GuruScan Knowledge Booster, so audience can experience the power and speed of Expert created knowledge connections themselves.
Date: June 2022
Creator: Verheijen, Bart
System: The UNT Digital Library

Level of Adoption and Use of KM Practices in Supply Chains of Manufacturing Companies

Business competition increasingly involves entire supply chains (SCs) rather than individual firms. Thus, knowledge, which is a strategic resource for companies, needs to be managed properly not only in single firms, but also at inter-firm level and in SCs, so that companies can coordinate and co-manage resources, activities, and innovative efforts in collaboration with their partners for improved competitiveness. To this end, knowledge management (KM) practices and their adoption for the effective management of SC inter-firm relationships can be of great help, but the current studies on this aspect are very fragmented, and there is still insufficient knowledge of what practices are adopted to manage knowledge in inter-firm relationships and how intensely these are used. This study contributes to filling this gap by measuring the adoption and intensity of KM practices and comparing their use at the intra- and inter-firm level. A survey of a sample of European large and medium-sized manufacturing firms was used. A descriptive statistical analysis and a correlation analysis were performed on the collected data. The study confirms that KM practices are less used at the inter-firm level. Also, a relative higher variation is depicted among firms in the use of the proposed practices at inter-firm …
Date: June 2022
Creator: Kassaneh, Tomas Cherkos; Bolisani, Ettore; Scarso, Enrico & Navarro, Juan Gabriel Cegarra
System: The UNT Digital Library