Juliane Dieckmann, Head of Knowledge Management in the Otto Group Holding, is responsible in the Digital & Consulting division for the group-wide transfer of knowledge and the development of KM products specifically aimed at collaboration in organisational units. She focuses with continuing enthusiasm on the task of making Knowledge Management in the Otto Group fit for the path to digital transformation and putting people at the centre of this. The Otto Group is a globally active trading and services group with around 52,000 employees and a turnover of 15.6 billion euros. With 30 major corporate groups it is present in more than 30 countries. Global group activities and strategic partnerships provide the Otto Group with excellent conditions for know-how transfer and the use of synergy potential. Every day, in the course of its business activities, it deals with the core issues of a modern society, including the future of work, value-oriented action, and the opportunities and challenges of the present.

Poster for the 2018 International Conference on Knowledge Management. This poster uses a questionnaire to identify which information sources respondents would use in specific situations and which qualities of those sources were most important to them.

Paper analyzes the relationship between the trust and social capital in organizational bias to question if trust is a determining element for the propulsion of social capital or if it is presented only as a variable for its construction.

Presentation paper for the 2017 International Conference on Knowledge Management. This paper proposes a taxonomy for open education resources.

Presented at the 2017 International Conference on Knowledge Management. This presentation examines the use of quality improvement methods for individual healthcare providers and healthcare systems.

The 17th International Conference on Knowledge Management was held in the historic city of Potsdam, Germany. Since the conference was among the first post-pandemic face to face conferences, the overall theme of the 17th edition of the ICKM conference rightly focused on “Knowledge, Uncertainty and Risks: From individual to global scale” at different levels of analysis and agency. This document highlighted one of the keynote speeches by Susanne Durst, a Full Professor of Entrepreneurship at Tallinn University of Technology, Estonia, and Full Professor of Business Administration at the University of Skovde, Sweden. She holds a doctorate in Economics from Paris-Sud University, France. Her research interests include small business management, knowledge (risk) management, responsible digitalization and sustainable business development.

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers. Juergen Ebmeyer joined Bosch in 2005 and is the Corporate Process Owner of the Bosch Experts Organization. He managed change projects to create divisional Centers of Competence and coordinates the Bosch-wide Centers of Competence. Lothar Maier works for Bosch since 2005 and is the IT Infrastructure Application Owner of the Bosch Experts Organization. He additionally supports the Bosch organization with further KM tools and methods as e.g. Expert Debriefing moderation.

Knowledge is the central component of knowledge management (KM); it comes into existence, is managed, and has effects through the activities performed upon it and the results of those activities. Much of the foundational KM literature identifies and classifies these activities (Baskerville, Dulipovici, 2006; Becerra-Fernandez, 2005; Evans, Ali, 2013; Evans, Dalkir, Bidian, 2014; Girard, Girard, 2015; Pee, Kankanhalli, 2009; Mohajan, 2016; Sajeva, 2010). We propose an extension of these activity classifications.

Paper describes a support model for the management of organizational knowledge retention.

Paper attempts to identify guidelines that could generate an innovation in the development and learning model of high performance teams.

This pilot study extends nursing’s historical efforts to prevent medication errors by using a database research approach to better understand why medication errors persist in acute care settings. The pilot study was conducted 3 units and float pool nurses. Data were analyzed using descriptive statistics and multilevel regression modeling.

Paper present pilot phase of a binational study with experiences carried out in Vancouver-Canada and Florianopolis-Brazil on technological learning of the elderly through the sharing of life stories and personal legacies.

This paper describes a workshop to analyze the roles and competencies of data curators in different contexts such as enterprises and academic libraries in mainland China.

Evaluating the impact of learning from climate data, in addition to bridge data, on the performance of concrete deck condition rating prediction is critical for identifying the right data needed to enhance bridge maintenance decision making. Few studies have considered such an evaluation and utilized a small size of samples that prevent revealing the knowledge hidden within the big size of data. Although, such evaluation over big data seems quite necessary, class imbalance problem makes it challenging. To alleviate such a problem, five states, including Alabama, Iowa, New York, Pennsylvania, and South Carolina, were selected as the case study. Not only are the states located in three different climatically consistent regions defined by the National Ocean and Atmospheric Administration (NOAA), but also their concrete deck conditions ratings are somewhat balanced. To conduct the evaluation, this research developed the bridge data set pertaining to 56,288 bridges across the afore-mentioned states through employing the GIS technology. The bridge data set contains bridge data derived from National Bridge Inventory (NBI), and climate data derived from Parameter-elevation Relationships on Independent Slopes Model (PRISM) climate maps and NOAA. Then, two machine learning algorithms, including random forest and GBM, were trained - with and without climate …

Paper attempts to identify how Nonviolent Communication (NVC) is present in corporate environments.

Paper conducts a literature review on articles focused on organizational resilience in the context of innovation.

Paper discusses the degree of maturity in knowledge management of the City Hall of São José / SC.

Poster for the 2017 International Conference on Knowledge Management. This poster explores the use of artificial intelligence in business to improve organizational effectiveness.

Poster paper for the 2017 International Conference on Knowledge Management. This paper explores the use of artificial intelligence in business to improve organizational effectiveness.

Risk management is generally characterized by identification, assessment, and mitigation. In the literature on knowledge risk management (KRM), there appears to be much emphasis on taxonomies - which primarily focus on identification - and mitigation strategies, without particular attention to the evaluation phase of KRM. To address this gap, the present paper aims to systematically evaluate potential knowledge risks common at the operational level of small and medium-sized enterprises (SMEs). More significantly, in SMEs, due to their flat structure, the majority of risk is borne by operational functions. This study adopts a quantitative approach by utilizing the grey-DEMATEL technique. The results of this study reveal outsourcing risks are the most critical of all operational knowledge risks followed by communication risks and improper knowledge application. Furthermore, it is observed the risks could be categorized into effect-risk (e.g. relational risk, espionage knowledge waste, continuity risk) and cause-risk (e.g. knowledge waste, risks related to knowledge gaps, risk of using obsolete/unreliable knowledge)

Paper explores design thinking applied to audio-visual media creation within an organization, focusing on two different e-learning universities in Brazil.

The dynamics proposed by the information and communication technologies enter economic sectors and require new behaviors. Digital Agriculture is a way to adapt to the new scenario. However, the modernization movement requires that views on agricultural industries be compensated.

In 2018, voestalpine High Performance Metals decided to significantly invest in Knowledge Management to foster their strategy to expand into new markets. After conducting a thorough global feasibility study involving different stakeholders at multiple locations, a hybrid KM strategy was proposed creating networks of experts and identifying valuable content for re-use supported by a KM Service Portfolio. Members of pilot “communities of Practice” (CoP) were involved in the co-design of KM Services and testing of IT platforms. Once the global IT platform was established, the global roll-out of the CoP’s started. Simultaneously, a global governance structure was designed and implemented as well as a 3-tier measurement approach conceptualized and tested. Today, CoP’s focusing on different topics, are conducting dozens of meetings every month and have identified about a thousand documents to be accessed via their electronic “home base” on Sharepoint. A training program to raise awareness and enable understanding of KM has been initiated on a global scale. The implementation of the KM board brought an important boost in participation and professionalism. To further foster and sustain the world-wide participation in the knowledge-network is the challenge we are facing until knowledge management has become an integral undisputed part of the …

This paper outlines the theoretical foundation and framework for the Guided Innovation Model, which puts nonprofit organizations in a position to increase innovation through the application of Knowledge Management tools.