Observations in the information technology (IT) support environment and generalizations from the literature regarding problem resolution behavior indicate that computer support staff seldom store reusable solution information effectively for IT problems. A comprehensive model of the processes encompassing problem arrival and assessment, expertise selection, problem resolution, and solution recording has not been available to facilitate research in this domain. This investigation employed the findings from a qualitative pilot study of IT support staff information behaviors to develop and explicate a detailed model of problem trajectory. Based on a model from clinical studies, this model encompassed a trajectory scheme that included the communication media, characteristics of the problem, decision points in the problem resolution process, and knowledge creation in the form of solution storage. The research design included the administration of an extensive scenario-based online survey to a purposive sample of IT support staff at a medium-sized state-supported university, with additional respondents from online communities of IT support managers and call-tracking software developers. The investigator analyzed 109 completed surveys and conducted email interviews of a stratified nonrandom sample of survey respondents to evaluate the suitability of the model. The investigation employed mixed methods including descriptive statistics, effects size analysis, and content …

In a world that is increasingly united in time and distance, I examine why the world is increasingly divided socially, economically, and digitally. Using data for 35 variables from 93 countries, I separate the countries into groups of 31 each by gross domestic product per capita. These groups of developed, lesser developed and least developed countries are used in comparative analysis. Through a review of relevant literature and tests of bivariate correlation, I select eight key variables that are significantly related to information communication technology development and to human development. For this research, adoption of the Internet in the developing world is the innovation of particular interest. Thus, for comparative purposes, I chose Internet Users per 1000 persons per country and the Human Development Index as the dependent variables upon which the independent variables are regressed. Although small in numbers among the least developed countries, I find Internet Users as the most powerful influence on human development for the poorest countries. The research focuses on key obstacles as well as variables of opportunity for Internet usage in developing countries. The greatest obstacles are in fact related to Internet availability and the cost/need ratio for infrastructure expansion. However, innovations for expanded …

The purpose of dissertation is to examine whether the understandings of subject indexing processes conducted by human indexers have a positive impact on the effectiveness of automatic subject term assignment through text categorization (TC). More specifically, human indexers' subject indexing approaches or conceptions in conjunction with semantic sources were explored in the context of a typical scientific journal article data set. Based on the premise that subject indexing approaches or conceptions with semantic sources are important for automatic subject term assignment through TC, this study proposed an indexing conception-based framework. For the purpose of this study, three hypotheses were tested: 1) the effectiveness of semantic sources, 2) the effectiveness of an indexing conception-based framework, and 3) the effectiveness of each of three indexing conception-based approaches (the content-oriented, the document-oriented, and the domain-oriented approaches). The experiments were conducted using a support vector machine implementation in WEKA (Witten, & Frank, 2000). The experiment results pointed out that cited works, source title, and title were as effective as the full text, while keyword was found more effective than the full text. In addition, the findings showed that an indexing conception-based framework was more effective than the full text. Especially, the content-oriented and the …

Museums today provide learning-rich experiences and quality informational resources through both physical and virtual environments. This study examined a Holocaust Museum traveling exhibition, Life in Shadows: Hidden Children and the Holocaust that was on display at the Art Center of Battle Creek, Michigan in fall 2005. The purpose of this mixed methods study was to assess the informational value of a Holocaust Museum exhibition in its onsite vs. online format by converging quantitative and qualitative data. Participants in the study included six eighth grade language arts classes who viewed various combinations or scenarios of the onsite and online Life in Shadows. Using student responses to questions in an online exhibition survey, an analysis of variance was performed to determine which scenario visit promotes the greatest content learning. Using student responses to additional questions on the same survey, data were analyzed qualitatively to discover the impact on students of each scenario visit. By means of an emotional empathy test, data were analyzed to determine differences among student response according to scenario visit. A principal finding of the study (supporting Falk and Dierking's contextual model of learning) was that the use of the online exhibition provided a source of prior orientation and …

The intent of this study was to establish and validate criteria for use to assess the quality of a library and information sciences (LIS) Ph.D. program. The Ph.D. student-centric topology for quality Ph.D. programs was developed from a 2001 position statement by the American Association of Colleges of Nursing (AACN) regarding the quality indicators in research-focused doctoral programs in nursing. Topology components were tested using a survey instrument to establish their importance to the community of practice and their potential use to assess a Ph.D. program. Survey participants were asked to rank terms or concepts in a balanced incomplete block (BIB) design then rate, on a Likert-type scale, statements about the applicability of these terms or concepts to assessing a quality LIS Ph.D. program. Survey participants were from the Association for Library and Information Science Education (ALISE) Open Lib/Info Sci Education Forum jESSE Listserv. Of 225 survey participants affiliated with universities or schools from North America who submitted usable surveys, slightly less than two-thirds (64.4 %) were female while 35.5 % were male. Ninety-eight participants (43.6 %) were faculty, 114 (50.7 %) were Ph.D. students or candidates, and 13 (5.8 %) were in other roles. Statistical analysis of survey responses …