The new coronavirus COVID-19 pandemic forced the population to adapt routines, create new habits and adapt to the new reality. A significant change resulting from social isolation was the way that consumers began to seek the provision of services and purchase of products. What was previously done predominantly in physical stores, started to be carried out by digital channels, according to the customers' preference. Because it provides essential services, Companhia Águas de Joinville (CAJ) also needed to adapt, creating conditions for digital service for 100% of customer demands. However, the simple availability does not mean immediate adhesion by the population, as customers have their preferences. This article intends to demonstrate how the migration of face-to-face service to other channels in Basic Sanitation behaved in Joinville and what the consumer preferred during the quarantine.

Presented at the 2017 International Conference on Knowledge Management during the panel session on Big Data, Ethics and Public Engagement. This presentation discusses crowdsourcing information science frameworks.

Trauma, and its associated effects, can be conceptualized as a period of information uncertainty. The natural psychological response to trauma is a period of post-traumatic stress. Trauma occurs when an existing knowledge base has been challenged. Any event that challenges important components of an individual’s assumptive world is said to be traumatic. This post-traumatic period is akin to many theories and concepts in information science including uncertainty reduction, Everyday Life Information Seeking, Sensemaking Theory, Making Meaning and Anomalous States of Knowledge. One possible outcome after the post- traumatic period is post-traumatic growth. Researchers agree post-traumatic growth primarily occurs across one or more of the following domains: personal strength, new possibilities, relating to others, appreciation of life and spiritual change. That is, people affected by trauma tend to grow when they find new or additional paths of information certainty.

The iMapping technique is a visual knowledge mapping approach that is based on deep zooming and nesting and that unites the essential benefits of virtual whiteboards, mind maps and concept maps. To achieve that, it breaks the physical page metaphor and introduces an infinitely zoomable, nested canvas, to create large scalable knowledge spaces. It has been originally developed and scientifically evaluated in the context of personal knowledge management only. Infinity Maps is the state-of-the art successor of the iMapping Tool: A cloud based visual knowledge and productivity platform. It not only fully implements the visual iMapping approach but takes it to the next level, by adding real-time collaboration and sharing functionality – thus also adding the benefit of wikis. This has enabled knowledge workers to create shared knowledge spaces with hitherto unseen depth. Nested Maps with thousands of individual cards, 10 and more levels of hierarchy and zoom-factors of one to several thousand are normal. With this paper, we want to introduce Infinity Maps to the knowledge management community and showcase some real-life examples of visual Knowledge Management, from personal research over teaching and learning to corporate knowledge management.

The current study investigated the influence of information technology support on knowledge management process of nurses in patient care. Recent concerns about the issue of nursing care delivery have accentuated the need for more improved health services. The importance of knowledge management in improving performance has been strongly highlighted in existing literature. Paucity of studies exist in information technology-based knowledge management of nurses in Nigeria. A quantitative approach comprising of a descriptive survey design was used. Proportionate stratified sampling was used to select registered nurses from the teaching hospitals under study. Only registered nurses on duty were included in the study and sample size consisted of 320 registered nurses. SPSS version 22 and AMOS was used analyze the collected data. The structural models were developed to test the hypothesized relationships. The researchers adhered to the principles of trustworthiness and ethical principles. The results affirmed that information technology support influences knowledge management process in nursing care roles. Based on the findings, information technology is required to promote knowledge management process coupled with appropriate coordination to develop a knowledge-friendly environment for nurses. In view of the emergence of the knowledge-based society and increased demands for quality healthcare by patients, the usage of …

Presentation for the 2017 International Conference on Knowledge Management. This presentation explores the problem of information overload in terms of how knowledge managers perceive, react, and respond to information overload events.

The goal of this study is to explore how information is currently organized in digital cultural heritage collections in Arabian Gulf countries. it focused on Alqabas – a Kuwaiti institution with a strong reputation of early adopter of digital archiving and developer of major digital collections in Arab Gulf counties, accumulated experience in knowledge management. The mixed-methods study combined semi-structured interview of the Alqabas archive manager and in-depth content analysis of a sample of metadata records that represent items in Alqabas digital collections for accuracy, completeness, consistency, use of knowledge organization systems. The study reveals high metadata quality overall but lack of consistency for many metadata fields, explained in part by the absence of metadata creation guidelines and professional training for metadata creators. This indicates potential barriers to metadata interoperability in an aggregated environment for future projects similar to DPLA or Europeana.

The 17th International Conference on Knowledge Management was held in the historic city of Potsdam, Germany. Since the conference was among the first post-pandemic face to face conferences, the overall theme of the 17th edition of the ICKM conference rightly focused on “Knowledge, Uncertainty and Risks: From individual to global scale” at different levels of analysis and agency. This presentation provides an overview of the host institution, The Information Sciences Department, University of Applied Sciences Potsdam, Germany.

This paper aims to compile organizational innovation management indicators of papers that included some empirical step in the research and were published in the last 5 years (2015-2019). Based on PRISMA protocol, a systematic review was conducted and 356 indicators were extracted. They were categorized in 11 dimensions, following Dziallas & Blind (2019) previous literature research. The results make it possible to update the studies of innovation indicators at the organizational-level, filling an existing time gap in the research field. As for future research, we recommend the unification of similar indicators, the establishment of objective criteria for indicators categorization, and the development of an innovation indicator framework containing relevant indicators based on scholars’ and practitioners’ opinions, their description and measurement/evaluation methods.

This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process.

The Customer Development process, widely used by startups, is designed with the aim that, at the end of a process of development of an innovation, the customer can see the maximum value in the product. But there are few studies on the application of this methodology in mature companies. The aim of this study was to assess whether it is indeed possible to apply the Customer Development process in a mature firm. This case study was built from a semi-structured interview with the Innovation manager and a UX Designer at that institution. It was possible to verify from the analysis of the interview that the company is able to apply only part of the Customer Development process in its new product innovation process. This paper is a case study and applied research, so it is not possible to make generalizations. In addition, this article considered interviews with only two individuals from the company, which may have limited results.

Theses and dissertations, as a means to accumulate concepts, innovations, and implementations, are the main building blocks of the creative learning organization. In this research, we focus on a digital media-oriented graduate program in Architecture, where young researchers often derive their theses from various disciplines and encounter difficulties when exploring unfamiliar research areas. The aim of this paper is to provide a new way to explore the thematic map of knowledge generated in theses. The study proposes a bibliometric analysis method with a visualizing workflow embedded with focus+context visualization to support wayfinding in theses networks. In this study, we extracted terms from 95 design research theses across 2002 to 2022 in an applied knowledge base of a creative institution, and conducted automated data pre-processing to apply the co-occurrence analysis for thematic clusters. We present a framework around 3 abstract processes to design the interactive visualization for exploring multivariate information based on top-down and bottom-up perspectives. The results reveal that digital media-oriented theses papers cover 3 main topics and highlight the shifting pattern of the research interest. The integrated workflow can be applied to different academic works, such as syllabus, and projects, given the possibility to expand the knowledge and explore …

Presented at the 2017 International Conference on Knowledge Management. This presentation describes the traditional scientific information analysis (SIA) workflow and proposes an integration-based conceptual framework for the National Science Library at the Chinese Academy of Sciences.

The ever-increasing market turbulence has turned today’s corporate landscape more competitive and complex. Particularly during the last two decades, the increased utilization of ICT systems and technologies globally transformed the services sector in terms of ease of business processes and improved client service delivery. However, in the current knowledge-based era, ICT-enabled systems and tools would only be meaningful if these are appropriately utilized by the knowledgeable and skilled workforce. However, leveraging these necessitates a knowledge-enabled work culture and recognizing that people are crucial to building a robust Intellectual Capital (IC) that is central to achieving long-term market competitiveness. IC comprising of intangible assets and knowledge resources is central to value creation for the firm as evident from the growth of the knowledge-based industries. Nevertheless, the true potential of IC for deriving value advantage for diverse organizational stakeholders has not been fully utilized. Hence, by conducting 12 face2face interviews with the senior executives within Australian Professional Service Firms (PSFs), this study offers renewed approach to IC valuation by introducing ‘Triple Value Bottom-line’ perspective in PSFs. The results highlight that the IC offers enormous potential towards deriving broader value outcomes for multiple organizational stakeholders.

Engineering offices are knowledge companies. Systematically maintaining and developing the existing knowledge in and as a company is therefore an essential task of corporate management. Knowledge management at ZM-I includes a training system (ZM-I Campus), a digital knowledge database (intranet) and workshops. For a systematic analysis and evaluation of the company's intellectual capital, a bi-annual certified intellectual capital report is carried out. For this purpose, employees from all divisions and locations come together to systematically analyse and evaluate the intellectual capital in the company. The intellectual capital statement is thus a fundamental management tool at ZM-I. ZM-I is an independent, medium-sized civil engineering company organised as a partnership for demanding projects. Based in Munich, the group has grown continuously and is now active throughout Germany. As a structural engineering company with a focus on statics, ZM-I offers consulting, planning, testing and assessment services in the field of civil engineering.

Understanding trends is helpful to identify future behaviors in the field, and the roles of people, places, and institutions in setting those trends. Although traditional clustering strategies can group articles into topics, these techniques do not focus on topics over limited timescales; additionally, even when articles are grouped, the generated results are extensive and difficult to navigate. To address these concerns, we create an interactive dashboard that helps an expert in the field to better understand and quantify trends in their area of research. Trend detection is performed using the time-biased document clustering introduced in Behpour et al. (2021) study. The developed and freely available web application enables users to detect well defined trending topics in financial journals by experimenting with various levels of temporal bias - from detecting short-timescale trends to allowing those trends to spread over longer times. Experts can readily drill down into the identified topics to understand their meaning through keywords, example articles, and time range. Overall, the interactive dashboard will allow experts in the field to sift through the vast literature to identify the concepts, people, places, and institutions most critical to the field.

In an increasingly interconnected world, there is a need to prepare students to become more knowledgeable of different cultures and global matters. Furthermore, in a time which is characterized by disinformation, information literacy becomes more important than ever before. By taking into account transnational perspectives in learning these topics, e-learning provides us with the opportunity to connect students who otherwise would not have the chance to meet and get into knowledge related discourse with each other. In this context, the project „Intercultural perspectives on Information Literacy“ (IPIL) aims to realize a transnational learning community in which students from different countries engage in knowledge building discourse to foster intercultural learning and information literacy. The first IPIL course was conducted in winter term 2019/2020. Since then multiple transnational courses and workshops have been carried out. The last course took place in the winter semester 2021/2022. The didactical structure of IPIL follows a constructivist socio-cultural approach of knowledge building and knowledge creation in which learners from different higher education institutions with diverse cultural backgrounds engage in learning related discourse on topics related to information literacy. To enable such learning, the learning environment is structured into three levels (community, learning cycles, group learning task) …

In an increasingly interconnected world, there is a need to prepare students to become more knowledgeable of different cultures and global matters. Furthermore, in a time which is characterized by disinformation, information literacy becomes more important than ever before. By taking into account transnational perspectives in learning these topics, e-learning provides us with the opportunity to connect students who otherwise would not have the chance to meet and get into knowledge related discourse with each other. In this context, the project „Intercultural perspectives on Information Literacy“ (IPIL) aims to realize a transnational learning community in which students from different countries engage in knowledge building discourse to foster intercultural learning and information literacy. The first IPIL course was conducted in winter term 2019/2020. Since then multiple transnational courses and workshops have been carried out. The last course took place in the winter semester 2021/2022. The didactical structure of IPIL follows a constructivist socio-cultural approach of knowledge building and knowledge creation in which learners from different higher education institutions with diverse cultural backgrounds engage in learning related discourse on topics related to information literacy. To enable such learning, the learning environment is structured into three levels (community, learning cycles, group learning task) …

Poster paper for the 2017 International Conference on Knowledge Management. This paper discusses classroom teachers' perception about academic versus creative giftedness.

Poster for the 2017 International Conference on Knowledge Management. This poster discusses classroom teachers' perception about academic versus creative giftedness.

This study aims to understand how individuals communicated and acknowledged to COVID-19 pandemic on Twitter. It mainly focused on identifying and demonstrating the differences in the perspective of United States and Canadian residents.

This presentation investigates update procedures based on deterministic dynamics for populations arranged in a lattice.

This presentation deals with motivational ideas and initiatives for knowledge sharing in the field of tax and legal consulting. Sharing knowledge at all levels and in all formats is often difficult or even impossible due to the need to respect confidentiality and data protection laws. However, the example of PwC Switzerland shows how it is still possible to be a knowledge organization, to create a lively and popular exchange between employees and not to reinvent the wheel every day. We will also shed light on what a well-positioned knowledge management can enable in a crisis situation and how it has moved from behind the scenes to the stage. PwC Switzerland is the leading audit and advisory company in Switzerland. We’re a network of firms in 156 countries with over 295,000 people who are committed to delivering quality in assurance, advisory and tax services. PwC Switzerland has over 3,380 employees and partners in 14 locations in Switzerland and one in the Principality of Liechtenstein.

Presentation paper for the 2017 International Conference on Knowledge Management. This paper proposes a taxonomy for open education resources.