During the past twenty years, extensive research has been conducted concerning the judgmental processes of labor arbitrators. Previous research, sometimes referred to as policy capturing, attempted to identify the criteria or standards used by arbitrators to support their decisions. Much of the research was qualitative. Due to the categorical nature of the dependent variables, log-linear models such as logit regression have been used to examine decisional relationships in more recent studies. The decision cues used by arbitrators in 249 published alcohol- and drug-related arbitration cases were examined. The justifications for arbitrators' decisions were fitted into Carroll Daugherty's "seven tests" of just cause. The dominant cues were proof of misconduct, the appropriateness of the penalty, and the business necessity of management's action. Foreknowledge of the rule by the grievant and the consequences of a violation, equal treatment of the grievant, and an appropriate investigation by management were also important decision cues. In general, grievants in alcohol and drug arbitration cases fared as well as grievants in any other disciplinary arbitrations. However, when the cases were analyzed based on the legal status of the drug, illicit drug users were at a considerable disadvantage.

This study modified the Ramanujam and Venkatraman (1987) questionnaire that was used to develop their model of planning system dimensions and planning effectiveness, and tested the model on a sample of private social service agencies. The criterion measures were level of planning sophistication, agency size, perceived environmental uncertainty, and relative competitive position. The sample was randomly drawn from private social service agencies which were members of the Community Council of Greater Dallas. Telephone interviews with fifty executive directors were conducted by a trained, impartial interviewer. Stepwise discriminant analysis was used to predict group membership between informal and formal planners. Of the nine dimensions in the model, three dimensions correctly classified 84 percent of the sample. The three dimensions were fulfillment of planning objectives, use of decision making techniques, and lack of resistance to planning. The level of perceived environmental uncertainty was another criterion set. Directors who perceived high uncertainty paid more attention to the external environment, used more decision making techniques, and relied on functional specialists when planning. Large and small agencies were classified by their annual budgets. Stepwise discriminant analysis using the planning system dimensions failed to reject the null hypothesis. Agencies reporting strong relative competitive positions placed greater …

The purpose of this research was to study the effect of the conflict settlement process on the degree of expressed organizational commitment of employees in a collective bargaining setting. The research was done in a basic industry in northern Alabama. The instrument included the Organizational Commitment Questionnaire (OCQ) developed by Mowday, Porter, and Steers. Demographic variables measured were education, age, and sex. Main effects variables were tenure; union membership; and self-described experience with and feeling toward grievance/arbitration as a category 1 grievant, category 2 grievant, witness, and supervisor. Data were analyzed with hierarchical multiple regression. No statistically significant results were found. Limitations included the economic climate of the region and the industrial relations climate of the company.