While journalists were once viewed as gatekeepers, dispensing news and information via one-way communication channels, their role as information provider has evolved. Nowhere is this more apparent than on the social networking site Twitter, where information seekers have unprecedented access to information providers. The two-way communication that these information seekers have come to expect can be challenging for organizations such as ESPN who have multiple Twitter accounts and millions of followers. By designating one team of people as responsible for the organization's largest Twitter account, SportsCenter, ESPN has sought to establish manageable methods of interacting with this account's followers, while furthering the goals of the organization and providing sports news around the clock. This study provides a better understanding of the group responsible for ESPN's SportsCenter Twitter account: the motivation and strategies behind the group's Twitter use as well as the dynamics of this network, such as information flow and collaboration. Relying on the Information Seeking and Communication Model, this study also provides a better understanding of information exchanges with those outside the network, specifically a selection of the account's Twitter followers. Additionally, the role of journalist as information provider and certain themes that emerged from the content of the …

In their studies on student motivation in th4e 1990s, Gorham & Christophel and Christophel & Gorham found that students perceived their own demotivation to be caused by instructor behaviors. While there are studies that explore the topic of student demotivation and other studies that illustrate the great influence instructors have on student information seeking behaviors, research focusing on the connection between these two concepts is almost nonexistent. Using Gorham & Christophel's concept of instructor-owned student demotivation, this mixed-methods study sought to identify which instructor behaviors doctoral computer science and information science students found demotivating and to what extent their perceptions of these demotivating instructor behaviors influenced their information seeking behaviors in a face-to-face classroom. Demographic and student-perceived demotivating instructor behavior surveys along with semi-structured interviews and follow-up questions were used to collect data. The surveys will be analyzed using descriptive statistics in Excel, and the semi-structured interviews and follow up questions were analyzed using content analysis and Colaizzi's method of phenomenological enquiry in NVivo. The findings showed that instructor demotivating behaviors not only influence student information seeking behaviors in the classroom, but they also can lead to lasting effects on the student. In addition, the participants have expectations of instructor …

From the very beginning, library education has been a mixture of theory and practice. Dewey required apprenticeships to be part of the first library school at the University of Chicago as a method to indoctrinate new professional. Today, acculturation is incorporated into the professional education through a large variety of experiential learning techniques, including internships, practicum, field work, and service learning projects, all of which are designed to develop some level of professional skills within an information organization. But, what is done for understanding library culture? It is said that one cannot truly recognize the extent of one's own cultural assumptions, until they have experienced another. This study followed a group of LIS graduate students that took that next step – going to Russia. By employing a critical hermeneutic methodology, this study sought to understand what value students gain by from working on an assessment project in an international school library. Using a horizon analysis, the researcher established the worldview of participants prior to their departure, analyzed their experience through post-experience interviews, and constructed an understanding of value. Among other concepts, the researcher looked specifically to see whether "library cultural competency", understanding library culture in global context, was developed through …

Job centers aid businesses seeking qualified employees and assist job seekers to select and contact employment and training services. Job seekers are also offered the opportunity to assess their skills, abilities, qualifications, and readiness. Furthermore, job centers ensure that job seekers are complying with requirements that they must meet to benefit from job assistance programs such as unemployment insurance. Yet, claimants often procrastinate and/or suspend their job search efforts even though such actions can make them lose their free time and entitlements, and more importantly they may lose the opportunity to take advantage of free information, services, training, and financial assistance for getting a job to which they have already made a claim. The current work looks to Chatman's "small worlds" work, Johnson's comprehensive model of information seeking, and Wilson's "costly ignorance" construct for contributions to understanding such behavior. Identification of a particular trait or set of traits of job seekers during periods of unemployment will inform a new Job Seeking Activities Model (JSAM). This study purposely examines job seeker information behavior and the factors which influence job seekers' behavior, in particular, family tangible support as a social norm effect. A mixed method, using questionnaires for job hunting completers and …

Keyword searching and controlled vocabularies such as Library of Congress subject headings (LCSH) proved to work well together in automated technologies and the two systems have been considered complimentary. When the Internet burst onto the information landscape, users embraced the simplicity of keyword searching of this resource while researchers and scholars seemed unable to agree on how best to make use of controlled vocabularies in this huge database. This research looked at a controlled vocabulary, LCSH, in the context of keyword searching of a full text database. The Internet and probably its most used search engine, Google, seemed to have set a standard that users have embraced: a keyword-searchable single search box on an uncluttered web page. Libraries have even introduced federated single search boxes to their web pages, another testimony to the influence of Google. UNT's Thesis and Dissertation digital database was used to compile quantitative data with the results input into an EXCEL spreadsheet. Both Library of Congress subject headings (LCSH) and author-assigned keywords were analyzed within selected dissertations and both systems were compared. When the LCSH terms from the dissertations were quantified, the results showed that from a total of 788 words contained in the 207 LCSH …

Computer-Support Cooperative Work (CSCW) reflects the change in emphasis from using computers to solve problems to using computers to facilitate human interactions. Most studies, however, have focused on the use of the technology rather than on the human-human interaction (HHI) in these environments due to: the varied perspectives of the investigators; and the lack of a consistent variables. Although numerous studies exist on a variety of products, only limited research has been conducted with the most prevalent of the technologies in the marketplace, Lotus Notes™. This field study, conducted using Lotus Notes™, operationalizes a model proposed, but not tested, for the study of group decision-making in CSCW environments put forth by Kraemer and Pinsonneault (1990). This study examines the use of CSCW in the group decision-making process, the participation rate for group decision-making in CSCW environments, and the criteria for determining quality in group decisions in CSCW environments. The study also proposes a new perspective for examining technology using the human context, recommends extensions for the group study framework and explores areas for future research.

This study involves the investigation of the basis and validity of considering health information as therapeutic, the definition of Information Therapy, and whether the therapeutic nature of information can be measured empirically. The purpose of the study is to determine if there are any significant differences in the therapeutic effect of Information Therapy through the different delivery modes of support groups communicating face-to-face and those utilizing computer-mediated communication on the Internet. The comparison of these groups revealed no significant differences on three measures of health: physical, mental, and social support. Because one communication medium is not found to be advantageous over the other, the use of the computer can extend the benefits of Information Therapy to the home-bound, to those in remote areas, to people with time restraints, and those who may be shy. The validity of the therapeutic nature of information was verified by participant report of the effect of a health information search. Results demonstrated that the primary source for information is the physician, followed by the Internet, and 77% of participants reported a positive or therapeutic effect when health information was found. These results are significant because individuals who are in positions to deliver Information Therapy can …

This research investigated how self-managed teams get the information they need to perform their job tasks. Two important factors prompted this study: the growing importance of self-managed teams in the workplace and the impact of the information system on team performance.

In this study, computer human interaction factors are examined as a possible source of information to aid in the operation and management of local area computer networks. Users' perceptions of computer performance and response time are evaluated in relation to specific modifications in the information organization of a file server in a local area network configuration running in Novell 3.11.

This study sought to determine whether or not factors such as relative advantage, compatibility, result demonstrability, ease of use, image, visibility, and voluntariness were involved in users' adoption of a refereed Web-based journal for informational, citation, and publication purposes. In addition, the study tested whether or not exposure to a prototype of a refereed Web-based journal would change users' perceptions concerning how well they would interact with the journal.

The objective of this study was to provide information on the characteristics of a specific group of international college students from a developing country in order to assist system managers in the selection of OPACs.

This study examined the differences between a 3-D, VRML search interface, similar to Cone Trees, as a front-end to Yahoo on the World Wide Web and a conventional text-based, 1-Dinterface to the same database. The study sought to determine how quickly users could find information using both interfaces, their degree of satisfaction with both search interfaces, and which interface they preferred.

This exploratory, mixed-methods study investigated the relationship between information literacy and critical thinking. The research question guiding the first portion of the study was: How do information literacy and critical thinking relate in undergraduate students conducting academic research? Using two standardized assessments, the study assessed the information literacy and critical thinking skills of a small population of college students from a private, university in Texas. The correlational analysis of the scores from the two assessments showed a statistically significant, positive, moderate correlation. The study also explored the likelihood of gender differences in cognitive processing using information literacy and critical think skills assessments. The independent samples t-tests for both assessments demonstrated no statistically significant differences between female and male participants. Finally, a qualitative component comprised of a questionnaire provided context to the assessment scores through items requesting information on participant source selection priorities via the three middle stages of Kuhlthau's information search process model as well as their criteria for selecting sources of information. Though only a small number of the participants completed the questionnaire, the responses highlighted areas of interest for future research.

This dissertation discovered the factors influencing how students value asynchronous Web-based courses through the use of qualitative methods. Data was collected through surveys, observations, interviews, email correspondence, chat room and bulletin board transcripts. Instruments were tested in pilot studies of previous semesters. Factors were identified for two class formats. The asynchronous CD/Internet class format and the synchronous online Web based class format. Also, factors were uncovered for two of the instructional tools used in the course: the WebCT forum and WebCT testing. Factors were grouped accordingly as advantages or disadvantages under major categories. For the asynchronous CD/Internet class format the advantages were Convenience, Flexibility, Learning Enhancement, and Psychology. The disadvantages included Isolation, Learning Environment, and Technology. For the synchronous online Web based class format the advantages were Convenience, Flexibility, Human Interaction, Learning Enhancement and Psychology, whereas the disadvantages included Isolation, Learning Environment and Technology. Concurrently, the study revealed the following factors as advantages of the WebCT Forum: Help Each Other, Interaction, Socialization, Classroom News, and Time Independent. The disadvantages uncovered were Complaints, Technical Problems and Isolation. Finally, advantages specified for the WebCT testing tool were Convenience, Flexibility and Innovations, and its disadvantages were Surroundings Not Conducive to Learning, and Technical …

By conducting this theory-based empirical study, gathering data from working negotiators in the US and Canada, I have determined what primary dynamic activities, communication skills, and negotiation tools are used by hostage/crisis negotiators. Negotiators implement their negotiation and decision strategies differently depending on whether the situations they deal with are instrumental or expressive. I have determined which elements of negotiations and factors affecting negotiations differ while handling instrumental and expressive hostage situations. I found that the collected data did not reveal any significant relationship between handling instrumental/expressive hostage situations differently and belief in the elements of Brenda Dervin's and Shannon-Weaver's theories. I have also determined that the belief in the elements of the Dervin's and Shannon-Weaver's theories is workable and practical for negotiators to use. Based on the above findings, the model suggested by this research adds the elements and directives of Dervin's and Shannon-Weaver's models to the common approach used by the negotiators. This revised model suggests that the negotiators pay attention to the dynamics of the interactions presented between the two parties: the negotiators themselves and hostage takers. The revised model also recommends that the negotiators focus on not only the hostage takers behavioral characteristics, psychological conditions, and …

This study investigated the information seeking process of the networked generation youth. Specifically, I examined the cognitive, affective, and physical information seeking behaviors and problem solving techniques adolescent student users of the networked environment utilize to solve information needs. Grounded in the theoretical context of the information seeking process in the networked environment, the research extended the user-centered approach to modeling the information seeking process of networked generation youth. A mixed model research design was used to address the research questions. Phase 1 used an online questionnaire to solicit information from 125 students in Grades 7-12 regarding their understanding and use of networked environments, information seeking skills, and problem solving techniques. Phase 2 observed 12 students, two from each grade level, to gain an understanding into the information seeking process of networked generation youth. Participants completed information seeking scenarios of varying levels of complexity. As the participants completed the scenario, they engaged in talk-aloud verbal protocol to describe and explain their behaviors and techniques as they advanced through their information seeking process. Semi-structured interviews were conducted which provided an opportunity for the participants to clarify their information seeking experience. A profile of students' networked environment knowledge and use in relationship …

The complex nature of digital libraries calls for appropriate models to study user success. Calls have been made to incorporate into these models factors that capture the interplay between people, organizations, and technology. In order to address this, two research questions were formulated: (1) To what extent does the comprehensive digital library user success model (DLUS), based on a combination of the EUCS and flow models, describe overall user success in a prototype digital library environment; and (2) To what extent does a combined model of DeLone & McLean's reformulated information system success model and comprehensive digital library user success model (DLUS) explain digital library user success in a prototype digital library environment? Participants were asked to complete an online survey questionnaire. A total of 160 completed and useable questionnaires were obtained. Data analyses through exploratory and confirmatory factor analyses and structural equation modeling produced results that support the two models. However, some relationships between latent variables hypothesized in the model were not confirmed. A modified version of the proposed comprehensive plus user success model in a digital library environment was tested and supported through model fit statistics. This model was recommended as a possible alternative model of user success. …

Examining human interaction networks contributes to an understanding of factors that improve and constrain collaboration. This study examined multiple network levels of information exchanges within a public service model designed to strengthen community partnerships by connecting city services to the neighborhoods. The research setting was the Neighbourhood Integrated Service Teams (NIST) program in Vancouver, B.C., Canada. A literature review related information dimensions to the municipal structure, including social network theory, social network analysis, social capital, transactive memory theory, public goods theory, and the information environment of the public administration setting. The research method involved multiple instruments and included surveys of two bounded populations. First, the membership of the NIST program received a survey asking for identification of up to 20 people they contact for NIST-related work. Second, a network component of the NIST program, 23 community centre coordinators in the Parks and Recreation Department, completed a survey designed to identify their information exchanges relating to regular work responsibilities and the infusion of NIST issues. Additionally, 25 semi-structured interviews with the coordinators and other program members, collection of organization documents, field observation, and feedback sessions provided valuable insight into the complexity of the model. This research contributes to the application of …

For rare book collections, a considerable challenge is involved in evaluating collection materials in terms of their inherent value, which includes the textual and intangible information the materials provide for the collection's users. Preservation management in rare book collections is a complex and costly process. As digitization and other technological advances in surrogate technology have provided new forms representation, new dilemmas in weighing the rare book's inherently valuable characteristics against the possibly lesser financial costs of surrogates have arisen. No model has been in wide use to guide preservation management decisions. An initial iteration of such a model is developed, based on a Delphi-like iterative questioning of a group of experts in the field of rare books. The results are used to synthesize a preservation management framework for rare book collections, and a small-scale test of the framework has been completed through two independent analyses of five rare books in a functioning collection. Utilizing a standardized template for making preservation decisions offers a variety of benefits. Preservation decisions may include prioritizing action upon the authentic objects, or developing and maintaining surrogates in lieu of retaining costly original collection materials. The framework constructed in this study provides a method for reducing …

Capitalism's success, according to Karl Marx, is based on continued development of new markets and products. As globalization shrinks the world marketplace, corporations are forced to seek both new customers and products to sell. Commodification is the process of transforming objects, ideas and even people into merchandise. The recent growth of the World Wide Web has caught the attention of the corporate world, and they are attempting to convert a free-share-based medium into a profit-based outlet. To be successful, they must change Web users' perception about the nature of the Web itself. This study asks the question: Is there mythic evidence of commodification on the World Wide Web? It examines how the World Wide Web is presented to readers of three national publications-Wired, Newsweek, and Business Week-from 1993 to 2000. It uses Barthes' two-tiered model of myths to examine the descriptors used to modify and describe the World Wide Web. The descriptors were clustered into 11 general categories, including connectivity, social, being, scene, consumption, revolution, tool, value, biology, arena, and other. Wired articles did not demonstrate a trend in categorical change from 1993 to 2000; the category of choice shifted back and forth between Revolution, Connectivity, Scene, and Being. Newsweek …

Handheld computers may hold the possibility for a one-to-one computer: student ratio. The impact of the use of Palm® (Palm, Inc.) handhelds on information acquisition and use by 5th grade students in a North Texas school during a class research project was investigated. Five research questions were examined using observation, interviews, surveys, and document analysis. Are there differences in information gathering and use with the Palm between gifted, dyslexic, and regular learners? What relevance criteria do students use to evaluate a web site to determine whether to download the site to the Palm and afterwards whether to use the downloaded site's information in the report? How do the Palms affect the writing process? Do the animations and concept maps produced on the Palm demonstrate understanding of the intended concepts? Are there significant differences in results (i.e., final products grade) between Palm users and non-Palm users? Three groups of learners in the class, gifted, dyslexic, and regular learners, participated in the study. The regular and dyslexic students reported using Web sites that had not been downloaded to the Palm. Students reported several factors used to decide whether to download Web sites, but the predominant deciding factor was the amount of information. …

Critical care nurses work in an environment rich in informative interactions. Although there have been post hoc self-report survey studies of nurses' information seeking, there have been no observational studies of the patterns and content of their on-duty information behavior. This study used participant observation and in-context interviews to describe 50 hours of the observable information behavior of a representative sample of critical care nurses in a 20-bed critical care hospital unit. The researcher used open, in vivo, and axial coding to develop a grounded theory model of their consistent pattern of multimedia interactions. The resulting Nurse's Patient-Chart Cycle describes nurses' activities during the shift as centering on a regular alternation with the patient and the patient's chart (various record systems), clearly bounded with nursing "report" interactions at the beginning and the end of the shift. The nurses' demeanor markedly changed between interactions with the chart and interactions with the patient. Other informative interactions were observed with other health care workers and the patient's family, friends and visitors. The nurses' information seeking was centered on the patient. They mostly sought information from people, the patient record and other digital systems. They acted on or passed on most of the information …

Research on the adoption of innovation is largely limited to factors affecting immediate change with few studies focusing on enduring or lasting change. The purpose of the study was to examine the personality characteristics of cognitive playfulness, innovativeness, and essentialness beliefs in educators who were able to make an enduring change in pedagogy based on the use of technology in the curriculum within their assigned classroom settings. The study utilized teachers from 33 school districts and one private school in Texas who were first-year participants in the Intel® Teach to the Future program. The research design focused on how cognitive playfulness, innovativeness, and essentialness beliefs relate to a sustained high level of information technology use in the classroom. The research questions were: 1) Are individuals who are highly playful more likely to continue to demonstrate an ability to integrate technology use in the classroom at a high level than those who are less playful? 2) Are individuals who are highly innovative more likely to continue to demonstrate an ability to integrate technology use in the classroom at a high level than those who are less innovative? 3) Are individuals who believe information technology use is critical and indispensable to their …

Museums and libraries are considered large repositories of human knowledge and human culture. They have similar missions and goals in distributing accumulated knowledge to society. Current digitization projects allow both, museums and libraries to reach a broader audience, share their resources with a variety of users. While studies of information seeking behavior, retrieval systems and metadata in library science have a long history; such research studies in museum environments are at their early experimental stage. There are few studies concerning information seeking behavior and needs of virtual museum visitors, especially with the use of images in the museums' collections available on the Web. The current study identifies preferences of a variety of user groups about the information specifics on current exhibits, museum collections metadata information, and the use of multimedia. The study of information seeking behavior of users groups of museum digital collections or cultural collections allows examination and analysis of users' information needs, and the organization of cultural information, including descriptive metadata and the quantity of information that may be required. In addition, the study delineates information needs that different categories of users may have in common: teachers in high schools, students in colleges and universities, museum professionals, art …