This thesis investigates the influence of organizational culture on customer experience through a comprehensive study of a global supplier of home repair products. By combining organizational analysis and consumer research, this research draws on anthropological principles to explore the nuances of family governance and their effects on behavior, customer experience, and product design. The results of this study present insightful information on product perception and actionable strategies to improve product design, branding, and messaging in order to enhance customer experience and drive sales. Drawing on organizational anthropology and the utilization of critical reflexivity, this thesis provides a deeper understanding of how family-owned businesses can leverage research to challenge their cultural assumptions about products, consumers, and their organization, in order to effectively implement customer-centric solutions and drive organizational behavior, customer experience, and product development.

Representatives of the City of Highland Village expressed concern over the risk of wildfires for their community. Anthropology provides many tools for and examples of disaster assessment of preparedness, response, recovery, and mitigation. These tools combined with Geographic Information Systems (GIS) can provide a holistic, cultural ecological look at how such a disaster may take place in the city. The project's methods included a detailed survey of preparedness steps which was analyzed using SPSS and also imported into ArcGIS for spatial analysis, and semi-formal, in-depth interviews with residents of the community regarding preparedness, response, and recovery. Residents fell into a middle category of preparedness, with the majority of participants considering or implementing a few recommended preparedness steps. Interview participants expressed respect for and trust of the city and first-responders, as well as a willingness to volunteer their help during response and recovery stages. Finally the American Community Survey showed that resident socioeconomic vulnerability was considerably low, and no action needed to be taken to advocate for at-risk individuals. Overall, the City of Highland Village showed a high resiliency to disaster. A wildfire likely will not have a major impact on the community as a whole, though the city may reduce …

Five years ago, a massive earthquake and its subsequent aftershocks rocked the core of Nepal. Recovery from these quakes has been a long and difficult process. This thesis will explore findings from a qualitative evaluation of Lumanti Support Group for Shelter, an NGO in Kathmandu, Nepal that implemented a residential reconstruction program in four peri-urban communities in Kathmandu Valley. These findings are a culmination of 26 semi-structured interviews and document analysis. This research highlights the processes of reconstruction and the forms of resistance that occurred through disaster governance.

During the 2013/16 Ebola virus disease outbreak in West Africa, numerous restrictions were placed on the movement and public gathering of local people, regardless of if the area had active Ebola cases or not. Specifically, the district of Koinadugu, Sierra Leone, preemptively enforced movement regulations before there were any cases within the district. This research demonstrates that ongoing regulations on movement and public gathering affected the livelihoods of those involved in agricultural markets in the short-term, while the outbreak was active, and in the long-term. The forthcoming thesis details the ways in which the Ebola outbreak international and national response affected locals involved in agricultural value chains in Koinadugu, Sierra Leone.

On May 18, 2018, a shooter entered Santa Fe High School, killing eight students and two teachers. Using ethnographic methods, this research examines the role of faith, rituals, language, and symbols in the trauma-affected community during the response, recovery, and resiliency efforts as perceived by the Santa Fe community and those impacted by the tragedy. Qualitative data collected from 100 individuals ages of 17-84 illustrated how historical trauma, community culture, and faith-based organizations impact community resiliency and how illusions of a homogenous view of the community left many feeling shocked, divided, forgotten or muted.

Has years of citizen-based nutrient sampling and baseline water quality monitoring efforts only had a "trivial" impact on natural resource management decisions? This thesis will explore this and other findings from a qualitative evaluation of the Rock River Coalition (RRC) citizen-based stream monitoring project in Dane County, Wisconsin, USA. These findings are the culmination of 47 semi-structured interviews with decision-makers from seven client-identified categories and participant observations of board meetings and other watershed groups. Interview questions focused on current strategies of data design and dissemination with the goal of constructing a clearer picture of existing data usage by Dane County decision-makers. In the wider picture of citizen science and community-based research, this case study aims to highlight barriers to data use and potential solutions. The results of this case study were understood through four key frames: (1) Bourdieu's concept of symbolic capital, (2) Barzilai‐Nahon's theory of network gatekeeping, (3) Newman et al.'s framework for leveraging the power of place, and (4) a Foucauldian approach to the production of scientific knowledge. The findings of this study highlight the presence of gatekeeping mechanisms within the scientific field as well as government institutions, problematize the practice of placemaking, assert there is untapped symbolic …

Changing national policies in recent years represent an unprecedented attack on refugee resettlement in the United States. In this period of political and social uncertainty, understanding the barriers to refugee economic integration is more critical than ever. Following a review of existing literature on refugee resettlement and economic integration, this research assesses experiences of refugee employment in Dallas, Texas—one of the cities that resettles the most new refugees nationwide—through investigating the experiences of four key populations: resettled individuals themselves (including refugees, asylees, and SIVs), resettlement caseworkers, third-party staffing agencies, and the management/HR staff of refugee employers. These diverse perspectives will assist in understanding the structural constraints that shape refugee employment services, as well as the interaction of these various individuals and organizations as parts of a dynamic system. The project also aims to explore employers' experiences of hiring refugees and working with resettlement programs, as the perspectives of entrepreneurs and the business community are those most likely to influence the attitudes of legislators and encourage renewed support of resettlement in Texas. The conclusion of this study offers recommendations for how resettlement organizations can navigate the ambiguities of a resettlement system driven by neoliberal economics and a push for rapid employment …

As the world becomes more connected, issues surrounding sustainable development are coming to the fore of global discussions. This is exemplified in strategies such as the United Nation's Sustainable Development Goals (SDGs), released in 2015, which created a framework for global development that defines specific goals for issues like poverty, climate change, and social justice. To complement the analysis that went into defining the SDGs, capital allocations around the world are becoming more impact focused so that the paradigm of development is shifting from donations to impact investments. The push for impact, however, has led to a homogenization of global challenges like reproductive health and poverty. This, in turn, has led to a standardization of information resulting in agencies designing interventions based on data and information that is misguided because of incorrect assumptions about a specific context. This paper explores how the decision-making mechanisms of global development agencies and investors could apply more anthropological processes to mitigate negative impact. As the development sector becomes more and more standardized, anthropologists can act as translators between affected communities and the institutions deciding how best to help them.

The primary goal of the research project was to organize a community needs assessment, which culminated in a report attached in the appendix. Data from sixteen interviews with community leaders involved in mental health promotion throughout Dallas County, Texas was used as the foundation of the professional report. This data revealed several key barriers faced by those with mental illness in their ability to access mental health services in Dallas County. The information gathered prompted further exploration into the intersection between public transit and mental health. Transit became the focus of this work when it came up as simultaneously a barrier to care and mode of prevention in the majority of the interviews. Interestingly, Dallas County has public plans to address transit related disparities; however, their intervention pulls from strategies determined to be ineffectual among the poor and disenfranchised. In this work we explore community needs and the civic culture of Dallas with a specific focus on transportation.

Today breastfeeding is a common conversation with the ever-growing holistic movement and the effort to 'go green' as demonstrated by the proliferation of the organic food industry in recent years within the United States. Breastfeeding may reduce poor health outcomes including infant morbidity and mortality. Infant mortality is a priority in Tarrant County within southeast Fort Worth as defined by this project’s client Healthy Moms – Healthy Babies – Healthy Community. The purpose of this research was to identify the contextual factors that influence breastfeeding decisions among the zip codes in southeast Fort Worth in which infant mortality is greatest. In analysis of the data among breastfeeding mothers and stakeholders, support was the greatest contribution to successful breastfeeding.

This study explores the role Comunidad Milpa (Milpa) plays in implementing agroecology food systems in Comunidad Pacheco, Argentina. From teaching residents about food cultivation practices, to the importance of a healthy diet and developing relationship with local agroecology producers, the method builds upon the idea of food sovereignty and self-governance. Research conducted for this study focused on obstacles residents encountered while seeking to incorporate local agroecology foods into their diet. Incentives encouraging residents to support area agroecology efforts were also investigated, as well as barriers producers experienced while marketing their products. Design methods used for the investigation included both qualitative and quantitative methods in the form of surveys and interviews with members and participants of Milpa. Data gathered through both methods resulted in identifying the perspective Milpa participants have of the organization, their food practices and choices, and obstacles food producers encounter within the community.

The Society for the Prevention of Cruelty to Animals of Texas in Dallas, Texas offers an array of services and programs to residents in southern Dallas and other areas. However, interest in the state of access to veterinary care has been questioned for southern Dallas residents. In an area that faces certain compounding stressors, such as food deserts and transportation difficulties, a lack of access to veterinary care for pet owners is considered an additional possible stressor. Pet owners in southern Dallas, along with the SPCA of Texas, contemplate how to best provide medical care for local pets. In this body of work, I describe community access to veterinary services in southern Dallas. I provide a resident-centered explanation based on in-depth interviews with locals that discuss the current state of access to veterinary services while simultaneously analyzing the links between access to veterinary care, the area of southern Dallas itself, and ongoing issues with roaming and stray dogs.

Many asylum seekers have experienced trauma that causes them to flee their home country. A large portion of asylum seekers are women and are fleeing gender-based violence or experiencing it while fleeing. Due to this trauma, the researcher and the Human Rights Initiative of North Texas, a non-profit legal and social services organization, developed a research project to examine how trauma-informed,the asylum-seeking system is in the United States, specifically for those who are fleeing gender-based violence. A trauma-informed care approach attempts to address trauma and retraumatization systematically for both traumatized persons and those who work with traumatized people. This research takes a qualitative approach because it would allow for more in-depth and detailed analysis through trauma-informed, governmentality, and necropolises lenses. I interviewed 18 experts who, either as a social or legal service, specialize in working with asylum seekers who have experienced gender-based violence. These interviews, ranging from thirty minutes to an hour and a half, were recorded, transcribed, and coded for themes such as gender, trauma, and social determinants of health. None of the participants found the United States asylum-seeking system to be trauma-informed. The asylum-seeking system in the United States is not set up to meet clients where they …