Citizen involvement in the production and delivery of public service has been a long time topic of interest and controversial debate among scholars. Essentially, the belief has been that if citizens are actively involved in the process, public organizations and communities benefit in numerous ways that will ultimately lead to increased citizen satisfaction. The purpose of this research is to explore the relationship between citizen involvement in the production of public safety and security and its effects on organizational efficiency and effectiveness of law enforcement agencies. To test the assumption that citizen involvement is positively correlated to organizational success and organizational efficiency of law enforcement agencies, a citizen involvement index was developed and used as the independent variable in ordinary least square regression (OLS) analysis. Three separate models are developed to measure the impact of citizen involvement on law enforcement. Findings obtained through bivariate and multivariate analyses indicate mixed results. Bivariate analysis revealed that citizen involvement was negatively correlated to organizational efficiency while no statistically significant correlation was found in multiple regressions. In addition, through bivariate analyses, citizen involvement was positively correlated with crime rates reported to city police departments, whereas multivariate regression analyses indicated that citizen involvement does not …

This dissertation analyzes how local governments adapt to the fiscal stress of major disasters. Unifying theories of fiscal stress with emergency management theories, the dissertation presents a model of what influences local governments coping strategy use following disasters. Using new survey data and secondary financial data on cities, counties, and school districts that experienced Hurricane Harvey, findings show that local governments adapt in a variety of ways; of 137 local governments that responded, 66 percent used some number of coping strategies, with only 5 of 62 possible strategies not being used by any local governments. For those which did adapt, they on average used 7.06 strategies, and tended to show a preference towards revenue increasing strategies and rebuilding the community through new capital projects, with less emphasis on expenditure cuts compared to some prior literature findings on fiscal stress. The results indicate that local governments step up and provide new services necessary during the recovery process, to serve their community, despite fiscal stress. A negative binomial model shows partial support for the hypotheses that local governments with lower prior fiscal condition and greater hazard exposure will use more coping strategies. The findings show mixed results on whether institutional rules that …

This dissertation is about economic resilience of local governments to natural disasters. Specifically, the dissertation investigates resilience on regional level. Moreover, the dissertation also investigates growth in the green job sector in local governments. The findings indicate that local governments working with each other helps green job creation. In addition, the dissertation finds that green jobs, following disasters, experience three percent growth. This dissertation is important because it investigates the relationship between climate- related disasters and green jobs, which is an area that is under-investigated.

This dissertation examines the relationship between economic resilience, disaster experience, and smart growth policies at the local government level. The study is based upon three research questions that examine spatial distribution of economic resilience in Florida cities, and examines the impact of disaster experience, and smart growth policies adopted by local governments on economic resilience. Based upon the bounce-forward approach (Cowell, 2013; Klein et al. 2003), economic resilience is defined using three dimensions—economic stability, economic equity, and economic diversity. The spatial analysis is conducted by mapping economic resilience scores across 780 Census Designated Places in Florida through standard deviation method of classification, and conducting cluster-outlier analysis. Results suggest difference in economic resilience within coastal and inland communities—with higher scores mostly situated inland. East Central Florida, Tampa Bay, and South Florida were identified as high economic resilience clusters, and Northwest Florida was identified as low resilience cluster. Impact of disaster experience, and smart growth policies on economic resilience was examined based upon logic of focusing events by Birkland (1997, 2010). Data was collected from the U.S. Census, the National Climatic Data Center, and the Energy Sustainable Florida Communities Survey conducted by Florida State University in 2009. Results suggest significant association between …

The objective of this proposed research is to test whether interorganizational collaboration contributes to the ability of an organization to bounce back swiftly from disasters. The research questions are examined from the Institutional Collective Action (ICA) perspective. The general argument of this dissertation is that organizational resilience can be explained by interorganizational collaboration. The ICA framework, specifically, identifies two general network structures to explain strategies that can be adopted to minimize collaboration risks: bonding and bridging structures. This dissertation focuses on how governmental and nongovernmental organizations in South Korea collaborated. The data was collected from the southeastern tip of the Korean Peninsula in August of 2012, and January of 2013. The 2012 Typhoons devastated the area after the first data set was collected in August 2012, causing the loss of estimated US$ 730 million and 29 fatalities. Afterward, the second survey was administrated in January of 2013 to gauge respondents’ views on how organizations responded to the disasters. This dissertation consists of three essays. The first essay presents a brief overview and assessment of the current research on resilience. The second essay empirically tests the sources of organization resilience. The third essay examines the dynamic nature of interorganizational ties by …

This dissertation investigates the effects of natural disasters and political institutions on municipalities' climate change policies. Although most theoretical frameworks on policy adoption highlight the roles of extreme events as exogenous factors influencing policy change, most studies tend to focus on the effects of extreme events on policy change at the national level. Additionally, the existing theoretical frameworks explaining local policy adoption and public service provision do not pay attention to the roles of extreme events in local governments' policy choices. To fill those gaps, this dissertation explores the roles of natural disasters and political institutions on municipal governments' climate change policies. It does this by applying the theory of focusing events to local climate mitigation and adaptation actions. Based on the policy change framework, the political market model, and the institutional collective action frameworks, this dissertation develops and tests hypotheses to examine the effects of natural disasters and political institutions on municipalities' climate mitigation and adaptation policies. The dissertation uses 2010 National League of Cities (NLC) sustainability surveys and the 2010 International City/County Management Association (ICMA) sustainability survey to test the hypotheses. Analytical results show that floods and droughts influence local climate change policies and suggest that local governments …

The study is undertaken for a more compressive understanding for organizational theory and its applicability to tendency towards improvisation during emergency times among individuals in Non Profit Organizations (NPOs) in Saudi Arabia. The analysis involved an examination of direct effect of learning on tendency towards improvisation and possible mediating effects between organizational learning and tendency towards improvisation among individuals in NPOs, while controlling for key demographic differences (e.g. individuals’ age, education level and years in service, number of full-time staff and volunteers). Self-administered questionnaires were distributed to full-time employees in 13 NPOs in three cities in the western area of Saudi Arabia, namely Jeddah, Makkah and Madinah (N= 304). The main statistical method employed to hypotheses examination was Structural Equation Modeling. The hypothesis examination resulted in three out of five hypnotized paths are to be significant. Two direct relations were interpreted as outcomes of organizational learning, with increases in the level of organizational learning is being positively related to individuals’ self –efficacy and agility. The third significant path interpreted as individuals’ agility is positively related to their tendency to improvise during emergency times, which indicates organizational learning has indirect effect on tendency towards improvisation. Finally, the applicability of organizational learning …

This dissertation used an organizational structure framework to examine the current status of hazard mitigation from the perspective of emergency managers from four organizational structure categories. This study addressed three primary research questions: (1) What is the role of the local emergency management office in hazard mitigation and what is the function of other stakeholders as perceived by local emergency managers? (2) What are the challenges to achieving hazard mitigation objectives and what are the strategies used to overcome them? and (3) How do local emergency managers define hazard mitigation success? Thirty North Central Texas emergency managers were recruited for participation in this study, and data was collected through telephone interviews and an internet survey. A mixed methodology was used to triangulate qualitative and quantitative findings. Qualitative analyses consisted of inductive grounded theory, and quantitative data analyses consisted of independent samples t-test analyses, correlation analyses, and Chi-square analyses. Findings indicate that emergency managers from the different emergency management office categories have six self-identified roles in hazard mitigation planning and strategy implementation; have a similar reported level of involvement in different hazard mitigation-related activities; and perceive stakeholders as having four key functions in hazard mitigation planning and strategy implementation. Second, participants …

Natural disasters such as flooding often affect vast areas and create infinite demands that need to be addressed in the same time. The wide scopes and severe impacts of such catastrophes often exceed, if not overwhelm, capacity of the national government to handle. In such a situation, communities such as cities and neighborhoods need to rely on their own capacity (resources, strategies, and expertise) to respond to disaster impacts at least until external assistance can be reached. Thus, studying how communities can be resilient to the impacts of natural disasters is important because this would enhance their ability to respond to the next disaster better. Within the context of great flooding in Thailand in 2011, this dissertation investigated the factors that generated or enhanced resilience of flood stricken-communities in Thailand. Nakhonswan City Municipality was selected as the research site. Qualitative research methods were employed in this study. Data were collected using in-depth interview and focus group. Thirty-six participants (28 for in-depth interview and 8 for focus group interview) from various organizations were recruited using snowball and purposive sampling strategies. Interview data from the field research were transcribed, translated from Thai language to English, and then analyzed using open coding and …

This dissertation examines the extent to which social vulnerability, as studied by researchers across multiple disciplines, has influenced the practice of emergency management at the local level. This study addresses two major research questions to accomplish this goal. First, how do local emergency managers perceive and define social vulnerability? Second, what strategies do local emergency managers employ to reach and meet the needs of socially vulnerable populations? Semi-structured interviews were conducted in person or by phone with a sample of local emergency managers, city managers, and American Red Cross personnel from the Houston - Galveston and the South East Texas regions as defined by the respective Councils of Government. A modified grounded theory approach was used with a constant comparative method to identify themes for each research question. Triangulation was accomplished through secondary census data and supplemental interviews. The interview data reveal that social vulnerability research has had an indirect influence on the practice of emergency management at the local level. This influence is facilitated through state and federal policy, training, and plans development. Based on the interview data, four themes were identified that capture the various ways in which local emergency management officials perceive and define social vulnerability. These …

To effectively provide services to citizens, local governments have had to be creative. One approach has been the creation of volunteer programs to meet demands and expanding needs. Volunteer programs hold promise for creating meaningful engagement opportunities for citizens. However, limited organizational capacity, inadequate volunteer management practices, and difficulties in maintaining volunteer retention are concerns plaguing local government volunteer programs. Volunteer programs are often structured around a set of best practices thought to be necessary for ensuring the retention of volunteers. To apply best practices across the board would suggest that local government volunteer programs are similar in organizational structure, budget size, amount of citizen engagement, accountability concerns, and that they adopt similar bureaucratic procedures. Using human relations and bureaucratic theories as theoretical frameworks, four research questions are asked and answered: 1) What are the managerial and political challenges in volunteer management and retention for local government volunteer coordinators?, 2) What challenges are local governments' volunteer coordinators facing in using volunteer management practices?, 3) What strategies are helpful in retaining volunteers in local government volunteerism?, and 4) What challenges do local government volunteer coordinators face in engaging citizens? Data collection for this qualitative study was conducted using online surveys and …

The increasing demands of efficiency and effectiveness in the public sector encourage political leaders and policy makers to adopt and apply advanced techniques and solutions to overcome flaws in public organizational performance. Entrepreneurship was introduced in several Western countries as a way to improve their processes and management through adopting private sector management principles and market-oriented techniques. In 2015, Saudi Arabia announced its 2030 vision, which introduced hundreds of innovative and creative initiatives aiming to overcome issues of the turbulent environment, future oil depletion, budgetary pressures, and public demands for efficiency and effectiveness. Building on interdisciplinary perspectives, this study investigates entrepreneurial orientation among Saudi public employees from all administrative regions across the country. Building on McClelland's theory of motivation, this study hypothesizes that the motives of need for achievement, need for affiliation, and need for power are positively associated with entrepreneurial behavior. It also hypothesizes that excessive organizational hierarchy, formalization, and lack of autonomy constrain employees' entrepreneurial activities. Moreover, this study adopts a sociological perspective in proposing solutions for facilitating entrepreneurial orientation among public employees by hypothesizing that human and social capital promote an entrepreneurial orientation. Multiple regression analysis reveals that Saudi public employees with a higher level of need …

This dissertation examines the impact of major hurricanes on changes in GDP for counties in four states – Alabama, Florida, Louisiana, and Texas. The analysis examines the effectiveness of intergovernmental financing for major hurricanes between 2000 and 2014. It also examines whether institutional proximity of the disaster management function to the Governor's Office and the career status of the director affect the speed of recovery from the disaster. The analysis also assesses the impact that a counties's prior experience at dealing with disasters has on the speed of recovery.

Within risk communication, much is understood about pre-event warning related to evacuation and sheltering; however risk communication during the return-entry phase when ending evacuations has been largely under-studied in the disaster literature. Understanding of the return-entry risk communication process is important because returning early or prior to issuance of the all-clear message can make returnees susceptible to post-disaster risks, and also hamper post-disaster activities such as debris removal, traffic management, utility restoration and damage assessments. Guided by the Warning Components Framework and the Theory of Motivated Information Management, this dissertation focuses on risk communication as it pertains to organizational behavior during the return-entry process by examining how local emergency management organizations develop, disseminate and monitor return-entry messages. The data is collected through semi-structured telephone interviews with local emergency management organizations that managed return-entry following Hurricane Sandy. The findings of the study indicate that local emergency management organizations required information on post-disaster threats, damages, and utility and infrastructure condition in order to develop return-entry strategy for their community. Organizations improvised to their existing risk communication measures by adopting creative ways for information dissemination to the evacuees. They also utilized active and passive approach to monitor public response to the return-entry messages.

One of the long-standing debates in disaster science and practice is the tension between planning and structure on the one hand and flexibility and adaptation on the other in maximizing the effectiveness of response operations. This research aims to reconcile the divide that currently exists among scholars and practitioners and present a continuum that bridges the above models and ties planning, improvisation, and spontaneous planning together. The main questions that were examined with this research are: First, what role did spontaneous planning and improvisation play in responding to the two disasters. Second, in what ways do hazard characteristics (e.g. speed of onset and scope of impact) influence the roles played by spontaneous planning and improvisation? This is a qualitative study that employed a comparative case study to examine the characteristics of spontaneous planning. The major findings are that spontaneous planning does occur and that variables such as speed of onset, scope, magnitude, and number of organizations involved impact the visibility of spontaneous planning characteristics.

This study investigated the perceptions of emergency managers regarding the degree of emergency management professionalism in Mexico and how it can be improved. The disaster of the Mexico City earthquake of 1985 was used as the starting point for this case study, as the prospects for more-frequent and more-intense disasters lend credence to the need for improved professionalism and, thus, effectiveness among emergency managers in the future. An expansive framework of emergency management professionalism mechanisms (or characteristics) and an additional compilation of new public management components (or values) were devised from the extant literatures found within the respective emergency management and public administration fields. The theory advanced by this study is that by integrating new public management components with emergency management mechanisms, professionalism in Mexico will improve and, thus, emergency managers will become more effective. ualitative field research was the methodology employed and it included interviews with 35 emergency managers in Mexico in corroboration with documentary evidence, to ascertain emergency managers' perceptions of professionalism in Mexico. The findings of this study determined that emergency managers in Mexico are implementing many of the mechanisms of professionalism but fewer new public management components. This study posits that by integrating new public management …

The objective of this dissertation is to test the Institutional Collective Action framework and examine the governance arrangements during health emergency. Basically, the dissertation argues that due to collaborative risks, transaction costs, barriers to collective action, governance arrangement provides avenues for action and a force for driving coordination across jurisdictional boundaries. The dissertation adopts two studies to investigate the governance arrangements represented by lead agency, emergency plans, Emergency Operation Center and city council mandates and coordination when it comes to health emergencies such as Ebola. The qualitative approach investigates the causal relationship between governance arrangements and coordination. The second study investigates to what extent do formal mechanisms and informal mechanisms affects the outcome of collaboration during a health emergency. This study uses a quantitative research approach to examine the patterns of collaborative arrangement used during health emergency. The findings of the study demonstrate the pattern used in health emergencies is dependent on the application of formal mechanisms represented by higher authority, emergency plans. Both studies indicate that due to collaboration risks, self-governance arrangements or higher authority mandates provides a venue for collective action. The survey data was collected from local, state and federal governments during the summer 2015 on the …

This study examines factors that influence the intent to use and actual use of decision support software (DSS) technology by emergency management officials to facilitate disaster response management. The unified theory of acceptance and use of technology popularized by scholars from the field of information sciences (IS) for the private sector is adapted and extended to examine technology use in the public sector, specifically by emergency managers. An e-survey was sent to 1, 452 city and county emergency management officials from FEMA region VI and complete responses obtained from 194 were analyzed. Findings suggest that social influence is the strongest predictor of intent to use DSS technology by emergency managers, unlike private sector studies where performance expectancy was the strongest predictor. Additionally, effort expectancy, collaboration, social vulnerability, professionalism, performance expectancy, and gender explained 40 percent of their intent to use DSS technology. Factors explaining actual use of technology were intent to use technology, having an in house GIS specialist, and age of the emergency manager. This research successfully closes the gap in IS and disaster literature by being the first to focus on factors influencing technology use by emergency managers for decision making in disaster response. It underscores the importance …

This dissertation aims to examine the relationship between interorganizational collaboration and the implementation of urban greening policy. Specifically, it discusses bonding and bridging relationships that explain a successful interorganizational collaboration, and to what extent these factors explain the perception of success in the implementation of public programs. The effects of risks of collaboration on the implementation of urban greening policy are also studied. To frame the analysis, this dissertation uses Feiock's institutional collective action (ICA) framework, which aims to understand successful interorganizational collaboration and policy implementation across sectors. The collection of data was carried out in Riyadh City in Saudi Arabia, which is located in the center of Saudi Arabia. In this study, the unit of analysis is the networks of relationships among organizations that work with the Royal Commission for Riyadh City (RCRC). The data were obtained from 44 organizations collaborating to implement urban greening projects in Riyadh City and were collected over 17 days from June 15, 2019 to July 2, 2019. The sampling technique used in this study was snowball sampling. The main statistical methods employed for hypothesis examination were social network analysis (SNA) and ordinary least squares (OLS). The key empirical results indicated that there were …

This research investigates the association between neighborhood institutions and the reinvestment decision of households after a disaster. The research employs GIS techniques and data containing appraised housing values, the neighborhood coalition boundaries, the HOA boundaries, building damage data, and building permit data from August 2017 to August 2018. This dissertation performed various methods of analysis. For the first, a literature review was conducted. Possible predictors of institutional, physical/geographical, demographic, and economic factors were discussed. A broad literature review of housing recovery, local government, and emergency recovery studies were investigated. Second, hierarchical linear modeling (HLM) was performed to determine the interaction effect of neighborhood institution type on the relationship between appraised housing value, disaster damage, and building permit. Given the data's nested structure, the submissions of building permit by households were affected by neighborhood characteristics (i.e., the type of neighborhood institution and degree of statutory control) at the jurisdictional level. For this study, Level 1 represented the household level, and Level 2 represented the jurisdictional level. Third, a chi-square analysis was performed to examine households' perceptions of neighborhood institutions and local government incentive programs. The findings suggest that neighborhood institutions play an important role in local disaster resiliency. It is also …

The dissertation examines factors influencing nonprofit organizations' contribution to collaborative governance for climate change adaptation and nonprofit roles in the collaboration. Why an organization collaborates with others has long been a concern of scholars. However, in a majority of empirical studies, collaboration has been considered as a dichotomous concept. To fill the gap, this study considers organizations' contribution to collaboration, i.e., collaboration level in terms of power, joint activities, human resource, funding, and information sharing. To understand contribution of nonprofits to collaboration for climate change adaptation, this research employs the institutional collective action framework suggesting that organizations work together when expected benefits are greater than collaborative risks. Survey data from 101 nonprofit private organizations (beyoungri mingan danche) in South Korea, which are legally defined in the Assistance for Nonprofit, Nongovernmental Organizations Act, are analyzed. Finding is that government funding and social relationship are strongly associated with nonprofit contribution to collaboration, highlighting that the financial stability of nonprofit organizations and mutual trust among entities based on routine interaction are critical motives for nonprofit collaboration. Finding also reveals that Korean nonprofits mainly play a role as social capital creators in climate change adaptation. The finding also highlights that Sang Bu Sang Jo …

This dissertation examines the impact of citizen's perception of community policing on public attitudes toward fear of terrorism, resilience for a future terrorist attack, and satisfaction with the police in the face of new terrorism. In particular, considering the changing nature of terrorism in recent years as a response to the centralized homeland security efforts, this dissertation attempts to develop our understanding about the extent to which community policing could be a strategy in dealing with terrorism fear among citizens, in building up resilience for future terrorist attacks, and to increase citizens' satisfaction with the police in order to enhance the quality of life in the face of new terrorism. Additionally, this dissertation examines the impact of the variation in the level of community policing implementation on public attitudes toward fear of terrorism, resilience for a future terrorist attack, and satisfaction with the police. Data was collected through an online survey conducted in the cities of Arlington and Frisco, Texas. The survey distributed to the citizens through the Amazon Mechanical Turk (MTurk) platform. These cities were selected based on a community policing scale which was created through the help of the Law Enforcement Management and Administrative Statistics (LEMAS) survey. Results …

Using traditional ecological knowledge (TEK), which is typically reserved for understanding how indigenous societies function successfully, and applying this to developed countries' ideas of disaster planning and response, emergency planners, public officials, and lay-persons can gain an understanding of their environment. Stories, history, education, and The waterborne evacuation of Lower Manhattan on September 11, 2001 provides a backdrop with which to test the tenets of TEK in a developed nation setting. This dissertation has found that TEK was effective when used by a developed nation and should be integrated into the current disaster system in the US.

This research studied the relationship between social capital and household resilience. In particular, how bonding and bridging relationships affect household resilience was the question selected to illustrate this relationship between social capital and household resilience. Moreover, how the vulnerability of household impacts household resilience was also empirically examined. Social capital theory and vulnerability paradigm studies were used to discover explanations for why and how social connectedness and social vulnerabilities impact household resilience. Survey questionnaires were used to collect data in the main two cities in Saudi Arabia, Riyadh and Jeddah. A cross-sectional design was used to collect data. Statistical descriptions and inferences were conducted. In fact, multiple linear regression, T-test, and one way ANOVA were the three principal technics used to make statistical inferences. This study empirically found evidence there are relationships between bonding relationships and household resilience, and also relationships between the economic level of the household and household resilience. However, no evidence was found for relationships between bridging relationships and household resilience, or between other vulnerability factors and household resilience. Other vulnerability factors included gender, minority group, and language.