The goal of this thesis is to support the automated identification of accessibility in user reviews or bug reports, to help technology professionals prioritize their handling, and, thus, to create more inclusive apps. Particularly, we propose a model that takes as input accessibility user reviews or bug reports and learns their keyword-based features to make a classification decision, for a given review, on whether it is about accessibility or not. Our empirically driven study follows a mixture of qualitative and quantitative methods. We introduced models that can accurately identify accessibility reviews and bug reports and automate detecting them. Our models can automatically classify app reviews and bug reports as accessibility-related or not so developers can easily detect accessibility issues with their products and improve them to more accessible and inclusive apps utilizing the users' input. Our goal is to create a sustainable change by including a model in the developer's software maintenance pipeline and raising awareness of existing errors that hinder the accessibility of mobile apps, which is a pressing need. In light of our findings from the Blackboard case study, Blackboard and the course material are not easily accessible to deaf students and hard of hearing. Thus, deaf students …

This dissertation introduces a hybrid strategy for automated testing of Android applications that combines reinforcement learning and test suite prioritization. These approaches aim to improve the effectiveness of the testing process by employing reinforcement learning algorithms, namely Q-learning and SARSA (State-Action-Reward-State-Action), for automated test case generation. The studies provide compelling evidence that reinforcement learning techniques hold great potential in generating test cases that consistently achieve high code coverage; however, the generated test cases may not always be in the optimal order. In this study, novel test case prioritization methods are developed, leveraging pairwise event interactions coverage, application state coverage, and application activity coverage, so as to optimize the rates of code coverage specifically for SARSA-generated test cases. Additionally, test suite prioritization techniques are introduced based on UI element coverage, test case cost, and test case complexity to further enhance the ordering of SARSA-generated test cases. Empirical investigations demonstrate that applying the proposed test suite prioritization techniques to the test suites generated by the reinforcement learning algorithm SARSA improved the rates of code coverage over original orderings and random orderings of test cases.