It is the purpose of this study to analyze certain basic problems of office operations and personnel administration in the Goodyear Retail Stores, and to make recommendations as to improvements most needed. Specifically, this study is undertaken with the intention of determining to what extent proper planning, more efficient operating procedures, and improved personnel relationships can aid in the success of office management in the Goodyear stores.

This study of decentralization of managerial authority looks at the nature of authority and its relationship to organizations; factors which indicate a basis for greater decentralization of managerial authority; case studies of corporations that decentralized managerial authority; and the human relations aspects of decentralization of authority.