Under investigation in this study was the effect of ASE certification of automotive technician training programs and other selected factors on ASE test outcome and job placement rate. This research ponders whether the time and money invested in certifying technician training programs is returning desired improvements in this automobile manufacturer's dealer service staff. The study focussed on technicians employed at Chrysler dealerships around the United States. The 2 samples totalling 387 males between the ages of 22 and 30 were drawn from 1,007 graduates of automotive technician training programs. Technicians that completed a formal training program beyond the high school level certified by the National Institute for Automotive Service Excellence (ASE) were compared to others whose training was not certified by ASE. Comparisons were made on the basis of ASE Automobile Technician Test scores and on the length of time from training program completion to employment. This research sought to identify the significance of association between three main predictors - the status of training program ASE certification, work experience and year of training program completion - and the most desirable levels of ASE test outcome (at or above 90% on the ASE test) and job placement rate (immediately following completion …

In a rapidly changing environment of growing competition for limited resources and ever increasing operational costs, institutions of higher education must focus on all aspects of the organizational functions to insure institutional effectiveness and the maximization of student success. This study will use a Student Environment Model (SEM) to assess students' perception of their college environment outside of the formal classroom at a unique two year technical college. The information obtained is used by the administration of Texas State Technical College Waco (TSTCW) to make appropriate adjustments in programs, services, or policies when the student data indicates that change or improvement is needed. While the SEM provides an indication of the students' "image" of the college environment, it can also provide indicators of areas which need improvement or require change. Applying the SEM information to decision making, problem solving, and planning will allow the institution and its people to move toward higher productivity and continuous quality improvement.