This thesis investigates how to create an environment for organizational change within the Market Research Department at the Gangler Company (a US-based consumer products company). I explore what is influencing the current cultural environment and which of those influencers can be shifted to encourage organizational change toward the “ideal” culture that the organization has identified. Using new institutionalism as the theoretical approach, I discuss the significance of institutional forces (such as the economy and the rise in technology) on the cultural elements (i.e. behaviors, ideas, material artifacts and social structures) in the Market Research Department. Lastly, I show that by understanding those institutional influences, I can better assess what cultural elements can be shifted and which cannot. Of the cultural elements that are able to be shifted, I recommend three interventions that the organization should employ: 1) from a contrive culture to a culture of candor, 2) from a culture of division to a culture of cohesion, and 3) from a culture of knowing to a culture of learning.

Disabled veterans with post-traumatic stress disorder (PTSD) exist in a category separate from many civilians and soldiers. Their experiences land them in a category distinctly marked as atypical. The standard protocol to manage this atypical subject position is prescription drugs- a mark of the ill. In a distorted, post-war American society, what happens when veterans with PTSD refuse to be labeled as ‘sick,' ‘different,' or even ‘disabled'? This thesis explores the actions and intricacies of a community of veterans who advocate for medical cannabis to manage associated symptoms of PTSD. This group of veterans campaigns for individuality, both in medical treatment and in personal experience. Collaboratively, their experiential evidence indicates that none can be treated in the same fashion. After a year of participant observation and field work, it becomes apparent that their work both individualizes and unifies the veterans. This thesis details their experiences and the results of their activist campaign to demarcate themselves.

Beginning May of 2013 and ending in September, I worked with Grace After Fire (Grace), a virtual nonprofit organization that focuses on issues related to female veterans. Grace’s mission is to provide female veterans with the means to gain knowledge, insight and self-renewal. Grace’s mission is accomplished through peer support and resource referral. The aim of my thesis project was to conduct an analysis of Grace’s peer support system, Table Talk: Color Me Camo (Table Talk). Because Table Talk is a fairly new program for Grace, just over a year old, the outreach coordinators were eager to learn: 1) if they were indeed meeting their mission of empowering female veterans, and 2) the point-of-view of the peer facilitators who conduct Table Talk. To help Grace gain perspective, I interviewed women who had previously attended Table Talk, as well as peer facilitators responsible for coordinating the peer support system-all of whom are female veterans. The following is their story.

This study used ethnographic and qualitative research methods to provide data-driven support for the use of next-of-kin interviews to enhance overdose fatality review (OFR) datasets. This study's community of practice is a group of substance-use professionals that use OFRs to share confidential data and monitor Lucas County, Ohio substance use trends. To analyze OFR data collection, un-silo information, and understand how to include next-of-kin (NOK) interviews in the dataset, this study used rapid analysis, semi-structured interviews, and virtual participant observation methods. Rapid analysis showed current methods sufficiently collected demographic, vital statistics, and postmortem data from coroner reports; however, NOK interviews supplied narrative-derived information often missing or inconsistent in the dataset. Interviews with the community of practice and decedents' NOK showed dissonance between the two's perceptions of overdoses in Lucas County. Participants discussed themes, e.g., stigma, burnout, strained resources, and increasing fentanyl contamination-related overdoses. NOK needed accessible web-based resource options, linkages to current programs or services, stigma-free harm reduction education, and opportunities to form connections. Professionals explained the impact of widespread mental health problems, extreme social isolation, and economic pressures on overdose prevention during COVID-19. Potentially contaminated illicit substance use increased during the pandemic, overburdening the community of practice and straining …

The United States has the largest population of imprisoned persons in the world. The vast majority of these individuals eventually leave prison and re-enter society, facing a number of challenges in the process. Those who are unable to successfully re-enter society run the risk of recidivating back into the prison system. Mentoring has the potential to promote successful re-entry and help offenders to get their lives back on track. Pathfinders of Tarrant County is a unique organization. Its historical position as one of the foremost "welfare to work" programs gives it unique insight into the economic struggles of at-risk individuals and families, and its existing relationships with mentors and other community organizations gives it a rich pool of resources to draw from. By helping to connect participants with community resources, Pathfinders removes quite a bit of the complexity from seeking help at a time when vulnerable people need it most. This thesis presents an overview of how Pathfinders conducts mentoring and its unique brand of social service advocacy, including the unique and not-so unique challenges that a re-entry population may have to offer.

The situation of Somali Bantu refugees has been studied in the USA and, to a lesser degree, in the refugee camps of Kakuma and Dadaab, but not in self-settled urban contexts in East Africa. This qualitative study, a needs assessment of the Somali Bantu refugee community in Nairobi, Kenya, contributes towards filling that gap in the literature. Participant observation and semi-structured interviews with both Somali Bantu refugees and staff of refugee-serving NGOs in Nairobi provided rich ethnographic data. Research questions focused on perceived needs and assets of refugees, community support structures, and NGO services available to Somali Bantu refugees. The results of the study showed how systems of marginalization and oppression found within Somalia are reproduced within the urban refugee environment of Nairobi. It also revealed how this marginalization was exacerbated through the systems set up by refugee-serving NGOs. However, the study also demonstrated refugee agency and aspirations, revealing strategies employed by individual refugees to improve their situation as well as multi-local and transnational kinship networks of mutual support.

United Through Reading (UTR) is a non-profit organization that provides the tools for military service members to take videos of themselves reading books so that when they must leave their family for training, deployment, temporary duty (TDY), or other military induced separations, their family gets a copy of the video recording and a copy of the book. Although UTR developed their program supported by research about the academic benefits of being read aloud to as a child, the importance of developing a love of reading, the impacts of deployment on military youth, and the impacts of service on children's academics before this research began, they had not yet conducted an evaluation of their specific program. To this end, this research sought to understand how participation in UTR impacts 1) a child's love of reading, 2) child behavior, 3) morale and stress levels for service members and caregivers, and 4) service members' retention or re-enlistment in the military. To address these questions this study utilized a mixed methodological approach, combining participant observation at UTR recording events, interviews (n = 19), and surveys (n = 58). UTR was found to improve and reinforce children's love of reading, improve child behavior, increase morale …

This paper examines the concept of safety as it encompasses the personal and technological spheres as imagined by a group of active duty service members, veterans, a police officer, and civilians, as well as the agency exercised by those with military or police backgrounds when it comes to safety technology. A group of seventeen individuals took part in a battlefield simulation to test a wearable junctional tourniquet created by ARMR Systems, LLC, an innovative advancement in tourniquet technology. After the simulation, participants were interviewed, surveyed, and took part in a focus group to determine not only product suitability but also to explore the underlying reasons for their recommendations for product changes. Results showed that those with military or police background performed safety rituals prior to duty and exercised agency in the desire to obtain the best possible personal safety devices and technology to be used for themselves and their comrade-in-arms. All participants expressed concerns for their safety in regards to technology in general, specifically, the hacking and use of personal data and what is perceived as lack of governmental oversight. Almost all of the changes to improve product safety, comfort, and utility were adapted. The topics discovered during the course …

The intersection of race and space in one neighborhood in Denton, Texas, a college town situated within the greater Dallas-Fort Worth metroplex, reflects the lack of economic opportunities caused by a legacy of racial spatialization. SED, formally known as Solomon Hill, was once a predominately Black enclave; however, the city's population growth has fueled the expansion of the downtown area into neighborhood, transforming it into a hotspot for new investment. As the city rebrands itself in the name of urban entrepreneurialism, SED has become part of revitalization plans that include portraying the neighborhood as part of a cultural district, a tech hub, and an arts district. In order to understand the neighborhood today, we need to first examine its history; therefore, I provide a brief history of racial segregation in SED and examine the power structures that reinforced its marginalization. I then explain how the aforesaid transformation of SED as a cultural district, tech hub, and arts district and the expansion of downtown area into SED is a byproduct of the city's urban entrepreneurialism. Lastly, I discuss the function of the MLK Jr. Recreation Center, and their goals for connecting with the community through program evaluation and development centered around …

During the 2013/16 Ebola virus disease outbreak in West Africa, numerous restrictions were placed on the movement and public gathering of local people, regardless of if the area had active Ebola cases or not. Specifically, the district of Koinadugu, Sierra Leone, preemptively enforced movement regulations before there were any cases within the district. This research demonstrates that ongoing regulations on movement and public gathering affected the livelihoods of those involved in agricultural markets in the short-term, while the outbreak was active, and in the long-term. The forthcoming thesis details the ways in which the Ebola outbreak international and national response affected locals involved in agricultural value chains in Koinadugu, Sierra Leone.

The Energy Assistance Fund (EAF) is a voluntary, nonprofit fuel fund that provides grants to income qualified utility customers in an effort to help those customers avoid electricity service disconnection. The administering utility and the energy industry as a whole is undergoing transformative change, resulting in a projected decrease of fundraising capacity for EAF among its most substantial donor pool - utility shareholders and employees. Utility customers represent a small percentage of EAF donors, despite the significant size of the customer base. Through a series of ethnographic interviews and secondary research, this thesis seeks to understand the demographics and motivations of utility customers who donate to EAF in order to help improve EAF’s fundraising strategy and donor solicitations to eventually grow customer donations. The goal of EAF is to maintain or grow donations from 2014 levels so the Fund can continue to serve income qualified customers facing energy poverty. This thesis provides a contextual review of fuel funds; challenges faced by the energy and utility industry; the politics and culture of energy; as well as nonprofit sector fundraising challenges and cultures/motivations of giving. This thesis includes client deliverables such as thick description of donor motivation, motivation themes and a donor …

Changing national policies in recent years represent an unprecedented attack on refugee resettlement in the United States. In this period of political and social uncertainty, understanding the barriers to refugee economic integration is more critical than ever. Following a review of existing literature on refugee resettlement and economic integration, this research assesses experiences of refugee employment in Dallas, Texas—one of the cities that resettles the most new refugees nationwide—through investigating the experiences of four key populations: resettled individuals themselves (including refugees, asylees, and SIVs), resettlement caseworkers, third-party staffing agencies, and the management/HR staff of refugee employers. These diverse perspectives will assist in understanding the structural constraints that shape refugee employment services, as well as the interaction of these various individuals and organizations as parts of a dynamic system. The project also aims to explore employers' experiences of hiring refugees and working with resettlement programs, as the perspectives of entrepreneurs and the business community are those most likely to influence the attitudes of legislators and encourage renewed support of resettlement in Texas. The conclusion of this study offers recommendations for how resettlement organizations can navigate the ambiguities of a resettlement system driven by neoliberal economics and a push for rapid employment …

This thesis details my applied thesis project and experience in the evaluation of a workforce development through sustainable construction program. It describes the need of my client, Sweet Grass Consulting and their contractual partner, the Thunder Valley Community Development Corporation, in the evaluation of Thunder Valley CDC's Workforce Development through Sustainable Construction Program. My role involved the development of an extensive evaluation package for this program and data analysis of evaluation materials to support Thunder Valley CDC's grant-funded Workforce Development Program. I place the efforts of Thunder Valley CDC in the context of their community, the Pine Ridge Reservation of the Lakota People, and within an historical and contemporary context to highlight the implications of the efforts of Thunder Valley CDC. Using the theoretical frameworks of cultural revitalization and community economic development, I attempt to highlight two important components of Thunder Valley CDC's community development efforts - cultural revitalization for social healing, and development that emphasizes social, community and individual well-being. Thunder Valley CDC's Workforce Development through Sustainable Construction Program is still in its early stages, and so this first year of implementation very much represented a pilot phase. However, while specific successes are difficult to measure at this point, …

The client for this study, the Entheogenic Research, Integration, and Education (ERIE), was interested in the use of anthropological methods to examine the experiences of people who use psychedelics beyond the clinical setting. Through collaborative discussions with the client, we decided that the central questions guiding this research are to understand the various reasons why people consume psychedelic substances across the United States as well as examine the self-reported influences of psychedelics in various areas of participants' life and identity. Participants were recruited using stratified sampling and were given a confidential, online survey that also provided an option to arrange a semi-structured interview. In total, there were 103 completed survey responses and 25 interviews. The results of this research indicate that the reasons for participants' psychedelic use often change over time from strictly recreational or out of curiosity to intentions based on therapeutic and psychospiritual development. Additionally, the majority of both survey and interview participants believed their psychedelic use to have had a transformative influence on their health and well-being, perception of nature, identity, spirituality, and creative expression of art and music. Another theme uncovered in this research is the impacts of punitive drug laws on psychedelic use such as …

When US veterans return home from serving their country reintegrating into civilian society is difficult. Adjustment is often associated with mental health stress and personal instability. One of the biggest predictors of successful reintegration is homeownership. The research is in partnership with Dallas Area Habitat for Humanity. The research seeks to explore the challenges veterans face when seeking homeownership.

Research with local farmers and local food consumers in the North Texas area which captures a contemporary understanding of the challenges and successes present in North Texas local farm-and-food networks. Through ethnographic research methods, including participant-observation and semi-structured interviews, the network of producers and consumers around several farmers' markets were evaluated to understand where the strengths of local food lie, and where networks need development to promote a more stable local food environment. Texas is newer to the trend of farmers' market development, with the local food system developed to foster community, educate, and promote the advantages of locally sourced goods. This research led to the academic discovery of climate adaptive ecological knowledge and farm commodification strategies; which are tools that farmers may use to build greater defense against threats to a farm's livelihood.

Half Price Books, Records, Magazines, Inc. (HPB), fills a unique niche by selling a variety of new, used and rare merchandise primarily in their chain of 116 stores in sixteen states and online. The company has noticed increased mobile device use among customers in their stores while sales have declined in recent years. To remain viable HPB is attempting to adapt to market forces in a timely manner while remaining continually interested in growth and innovation. A major part of adapting, growing, and innovating is the adoption and astute utilization of technology in-store and a more complete understanding of their customers’ activities and preferences. The goal is to make Half Price Books a more technologically savvy destination for shopping, community events, and entertainment. One purpose of this study is to give the company a better idea of how customers use technology in searching for merchandise including information searches generated in-store from mobile devices and how customers use the internet to find merchandise prior to and following their experiences in HPB’s stores. Another important purpose is to also determine what kinds of events such as book signings, poetry readings and other special events customers would like to see at Half Price …

Autoimmunity is a modern age medical dilemma which is inextricably linked with emotional stress. Based on semi-structured interviews and participant Adverse Childhood Experiences (ACE) survey results, this study confirms that the autoimmune process may be initiated via psychosocial factors like emotional stress and childhood trauma. Ninety-three percent of participants experienced adversity or trauma in childhood, and 50% of participants talked about a period of prolonged stress that preceded the onset of their condition. This study also confirms the intimate and satisfactory relationship developed between patients and complementary and alternative (CAM) practitioners, who invite patients to be co-producers of health and holistically address patients' minds, bodies, and souls. Finally, this study demonstrates the incredible resiliency of people diagnosed with autoimmune conditions and how they find healing and meaning post-diagnosis.

Representatives of the City of Highland Village expressed concern over the risk of wildfires for their community. Anthropology provides many tools for and examples of disaster assessment of preparedness, response, recovery, and mitigation. These tools combined with Geographic Information Systems (GIS) can provide a holistic, cultural ecological look at how such a disaster may take place in the city. The project's methods included a detailed survey of preparedness steps which was analyzed using SPSS and also imported into ArcGIS for spatial analysis, and semi-formal, in-depth interviews with residents of the community regarding preparedness, response, and recovery. Residents fell into a middle category of preparedness, with the majority of participants considering or implementing a few recommended preparedness steps. Interview participants expressed respect for and trust of the city and first-responders, as well as a willingness to volunteer their help during response and recovery stages. Finally the American Community Survey showed that resident socioeconomic vulnerability was considerably low, and no action needed to be taken to advocate for at-risk individuals. Overall, the City of Highland Village showed a high resiliency to disaster. A wildfire likely will not have a major impact on the community as a whole, though the city may reduce …

Torture survivors find difficulty navigating through an unfamiliar healthcare and social service system. Many survivors who already face Post Traumatic Stress Disorder (PTSD), anxiety, and depression also endure a secondary threat which leads to re-traumatization through the struggles of acculturation. The aim of this study is to determine: 1. Identify differences and assumptions between service providers’ and clients’ definitions of self-sufficiency; 2. Examine prominent barriers to self-sufficiency that survivors encounter; 3. Pinpoint the survival strategies that survivors use in order to cope with life in DFW; 4. Determine what resources CST staff, area service providers, and survivors feel need to be improved for CST and the DFW metroplex.

Dominant narratives in western historical museums often evoke a nostalgia for a Western Frontier that did not actually exist in the United States. Many Western historical museums, in particular, preserve nostalgia of an imagined Western Frontier through narratives of white masculine heroism, by featuring objects and artifacts symbolizing American exceptionalism and conquest, and by developing a sensory experience in exhibits to recreate an idealized time in history. As our understandings of history evolve, it is increasingly more evident that there is a significant need for Western historical museums as knowledge producers to shift narratives in exhibits from the dominant white-settler perspective. An integration of different value systems, cultures, practices, and beliefs in exhibits is possible by incorporating a diversity of thought in the frameworks used to interpret history, through the inclusion of diverse stories, and through creating accessible exhibits to reach a broader public audience.

This thesis presents qualitative research conducted in summer 2017 at the Finger Lakes Free Clinic, which provides free medical and holistic care to people without insurance in upstate New York. The primary goal of this research was to strengthen the relationship between a free clinic and its donors by gathering donor concerns and perceptions regarding federal healthcare policy. Data from 32 interviews with donors, staff, board members, and volunteers, along with 100 hours of participant observation revealed that donors to this clinic were concerned about the potential impact of Congressional healthcare reform yet did not consider federal policy a strong influence on their donations. Rather, donors cited dedication to local giving and personal connections with the clinic as their primary motivations. These motivations suggest the value of viewing the clinic-donor relationship as a relationship of reciprocity. From this framework, the research identifies opportunities for the clinic to reciprocate donor generosity while expanding services in response to a growing need. Insights from the research will guide the clinic's response to federal policy changes and support the clinic's vision of becoming a national model for integrative care.

This work addresses the experiences of female asylum seekers from Central and Mexico currently living in Dallas, TX. The main purpose is to analyze how these women engage in the gendered processes of both migrating to and accessing legal resources and protection within the United States. As the women move through male-dominated spaces in their home country, the borderlands, and the asylum court they must challenge the patriarchal institutions that attempt to silence their narratives and criminalize their bodies. Their physical wounds become evidence in the courtroom, while outside of the courtroom their movements are monitored and tracked through multiple mechanisms of state control: ankle monitors, detention centers, ICE check-ins. They face intersectional discrimination as they are targeted as both women and immigrants. However, these female asylum seekers are not victims. They constantly display agency as they represent themselves in court, find solace in their faith, and form community with each other.

This study represents a community needs assessment conducted for Trans.lation Vickery Meadow, a community-based organization in a North Dallas community, Vickery Meadow. Vickery Meadow is a community where refugee resettlement agencies place incoming clients, and therefore, there is a focus on immigrants and refugees in this study. Using theoretical conceptions of development, immigration policy, and the refugee resettlement process, this project measured residential perceptions of Vickery Meadow, the operations of Trans.lation Vickery Meadow, and overall community needs. Also included are perceptions of Trans.lation Vickery Meadow members concerning community needs and the operations of Trans.lation. Recommendations are made based upon research and conclusions from fieldwork.