Hateful content and offensive language are commonplace on social media platforms. Many surveys prove that high percentages of social media users experience online harassment. Previous efforts have been made to detect and remove online hate content automatically. However, removing users' content restricts free speech. A complementary strategy to address hateful content that does not interfere with free speech is to counter the hate with new content to divert the discourse away from the hate. In this dissertation, we complement the lack of previous work on counterhate arguments by analyzing and detecting them. Firstly, we study the relationships between hateful tweets and replies. Specifically, we analyze their fine-grained relationships by indicating whether the reply counters the hate, provides a justification, attacks the author of the tweet, or adds additional hate. The most obvious finding is that most replies generally agree with the hateful tweets; only 20% of them counter the hate. Secondly, we focus on the hate directed toward individuals and detect authentic counterhate arguments from online articles. We propose a methodology that assures the authenticity of the argument and its specificity to the individual of interest. We show that finding arguments in online articles is an efficient alternative compared to …

The goal of this thesis is to support the automated identification of accessibility in user reviews or bug reports, to help technology professionals prioritize their handling, and, thus, to create more inclusive apps. Particularly, we propose a model that takes as input accessibility user reviews or bug reports and learns their keyword-based features to make a classification decision, for a given review, on whether it is about accessibility or not. Our empirically driven study follows a mixture of qualitative and quantitative methods. We introduced models that can accurately identify accessibility reviews and bug reports and automate detecting them. Our models can automatically classify app reviews and bug reports as accessibility-related or not so developers can easily detect accessibility issues with their products and improve them to more accessible and inclusive apps utilizing the users' input. Our goal is to create a sustainable change by including a model in the developer's software maintenance pipeline and raising awareness of existing errors that hinder the accessibility of mobile apps, which is a pressing need. In light of our findings from the Blackboard case study, Blackboard and the course material are not easily accessible to deaf students and hard of hearing. Thus, deaf students …